Disaster Recovery Planning Glenn Lytle, Vice President Sales, Lumos Networks July 28, 2014

1. Disaster Recovery Planning Glenn Lytle, Vice President Sales, Lumos Networks July 28, 2014

2. Todays Objectives: • Introduction to LUMOS Networks • Get you thinking about your DR plan • Get you talking about your DR plan

3. About LUMOS • Publicly traded on NASDAQ – LMOS • HQ – Waynesboro, VA • Fiber-based service provider in Mid-Atlantic • Approx. 7500 route miles of fiber • Serving West Virginia, Virginia, PA and portions of Ohio, Kentucky and Maryland • Continue to grow network and invest in technology • Since 2010 invested more than $40M in West Virginia • Products: Customized Solutions • Data, Voice and Internet

4. Financial services global IT & telecom spend forecast (Gartner, Q4 2012) The financial services IT market is one of the fastest growing vertical markets with spending growing at 4% CAGR through 2016. …approximately $550B in 2016 The financial services market is the fastest growth market for telecom services with spending growing at 6% CAGR through 2016. Spending is projected to be approximately $125B in 2016

5. High level Overview • Planning is absolutely CRITICAL!! Proactive approach - vital to success of the plan • Banks have greater exposure than most businesses at the time of disaster! • People first!!! Employees may also be effected depending on the nature of the event • Beyond the Data Center • Recovery is a corporate-wide undertaking • Branch locations and satellite offices are at greater risk and exposure • Disaster recovery is beyond restoring computer systems and processes • Buy in from Senior Management • In the time of a disaster, delegation does not work…Sr. Management must be involved • Education of the plan and firm understanding of the process is critical for success

6. High level Overview • Location – Central to recovery plan • Not just a data center – where will employees relocate? Independent work group sites • Solid DR plan has a back up plan for everything, not just Data • Outsourced functions • Clearly identify in house vs. outsourced functions – independent of geographic location • What is their DR Plan? Does it match yours?! • Testing is critical!!!!!!! • A great plan on paper isn’t always the best to implement • Frequency is critical (dependent on size of bank etc.) • All components of the plan should be tested, scored and reviewed • ***Data from Bankersonline.com***

7. Effective Disaster Recovery Planning Steps • 1. Determine roles and responsibilities • Identify the leader • Delegate responsibilities…..before the disaster! • Garner the appropriate support - management must commit in word and deed to development AND implementation of plan • 2. Assess potential risk • Which disasters will have greatest impact? • What will the impact be? • Rank threats by greatest impact

8. Time is Money! 59% of Fortune 500 companies experience an average of 1.6 hours of downtime every week, costing nearly $3.0 million in average yearly downtime costs! • Average loss of $5,600 per minute of downtime • In some cases losses of up to $11,000 per minute of downtime

9. 3. Determine Recovery Time (RTO) & Recovery Point (RPO)Description and Objectives • RTO: specifies the maximum allowable time to restore critical process after a disaster. • RPO: targets the maximum acceptable amount of data that is at risk of loss after a disaster. • TTD: Time to data (TTD) is the time required for retrieving backup data and delivering it to the recovery site. • RTO and RPO are key measures that drive the solution and configuration of a disaster recovery implementation

10. 4. Develop the Disaster Recovery Plan – in Writing! • Two critical questions guide plan development: • How will you determine that a disaster has occurred? • How will your team respond once a disaster is verified? • The extent of the damage is often determined in the early stages of a disaster • What is your first response directive? • Determine backup sites? • What hardware needs replace? Where do you get it? • Who is available to help during a disaster? • How flexible is your plan in real-time application?

11. 5. Test the Plan! • Identify shortcomings • How did the plan address RTO & RPO goals? • Initiate improvements…before the disaster! • Test, retest, and revise • Get management approval! Implement the Plan!

12. Cloud Models & Financial Services Private Cloud • Emphasis on performance and data security important • Analytical workloads, transactional data bases, data warehouses, data mining, BC/DR, financial services industry specific applications • Typically a private build WDM network and/or wavelength services Public Cloud • Emphasis on high utilization and immediate cost savings for low risk and/or fluctuating demand workloads • Test & development, office productivity, collaboration, web bursting, CPU intensive simulations, CRM, DR for smaller firms • Telecom provider or Cloud provider managed network service Hybrid Cloud • Firms can address challenges of security and data privacy by creating a hybrid cloud where sensitive data can reside on a private cloud and computing power on a public cloud.

13. “By failing to prepare, you are preparing to fail.” -Benjamin Franklin