Delivering Business Added Value Online

1. Delivering Business Added Value Online a presentation by e-know.net

2. Agenda Manage the complexity of spending your IT budget with a number of Suppliers. Rely on one company for all your IT. or The ASP Industry e-know.net Background Why e-know.net? e-know.net Product Offering Cost Benefit Analysis e-know.net Desktop Demonstration KPMG quote: “ASP’s may be the only option for time and resource constrained SME’s to obtain the technology for change needed for ERPII, e-commerce etc etc”

3. Agenda Manage the complexity of spending your IT budget with a number of Suppliers. Rely on one company to manage all your IT. or The ASP Industry e-know.net Background Why e-know.net? e-know.net Product Offering Cost Benefit Analysis e-know.net Desktop Demonstration Gartner quote: “Through 2004 40% of small enterprises will choose the ASP model for delivering ERP and CRM applications such as accounting”

4. Minis/PCs Proprietary Bespoke/ Packaged S/W The Web! Open Systems Objects Packaged S/W E-BIZ!!! Client/Server Open Systems Packaged S/W Some Bespoke Main Frame Proprietary Bespoke S/W Freedom! Best Mix of Central and Devolved Functions ‘Pay as You Go’ Poss. Homogenous Enterprise Focus More Flexible Capital Cost Central Inflexible Expensive Time Lag Devolution! Islands of Auto. Re-Invention Slightly Flexible The technology guide Budget for a monthly payment on all your IT. 1980 1985 2000 1995 1990

5. 1.6 billion 1.4 billion 1.2 billion 1 billion Market Size £ Bn 800 million 600 million 400 million 200 million 0 1999 2000 2001 2004 Analyst forecasts Ensure predictable monthly costs, based on usage Source: Durlacher Research, Special Report: ASP's, July 1999

6. The General Benefits of an ASPSolution Make sure your IT is accessible anytime, anyplace, anywhere. • No capital outlay • Purchase your IT in line with your business requirements • Flexibility provided through 24 x 7 x 52 access • Business accessibility from any location worldwide (take your desktop with you without taking your laptop!) • Significantly reduced installation disruption or downtime • No maintenance fees • Complete security - automatic upgrades, automatic backups, virus protection, best of breed firewall protection • Disaster recovery plans, fast data recovery, 24 hour help desk • License management • Information sharing • Use of shadowing for training and off site demo’s • Minimum cost of roll out to new sites • No expensive equipment or specialist hardware required • Increased service offering

7. The General Benefits of an ASPSolution Make sure your IT is accessible anytime, anyplace, anywhere. A Summary of The Benefits: • No capital outlay • Purchase your IT in line with your business requirements • Flexibility provided through 24 x 7 x 52 access • Business accessibility from any location worldwide (take your desktop with you without taking your laptop!) • Significantly reduced installation disruption or downtime • No maintenance fees • Complete security - automatic upgrades, automatic backups, virus protection, best of breed firewall protection • Disaster recovery plans, fast data recovery, 24 hour help desk • License management • Information sharing • Use of shadowing for training and off site demo’s • Minimum cost of roll out to new sites • No expensive equipment or specialist hardware required • Increased service offering Provision of a pioneering IT infrastructure without the need for internal IT expertise, allowing you to:- Concentrate on your core business activitiesImproving QualityReducing Cost & Meeting Deliveries

8. Agenda Manage the complexity of spending your IT budget with a number of Suppliers. Rely on one company to manage all your IT. or The ASP Industry e-know.net Background Why e-know.net? e-know.net Product Offering Cost Benefit Analysis e-know.net Desktop demonstration Deloitte Research quote: “By leveraging the internet to connect with customers and suppliers, manufacturers can be up to 70% more profitable”

9. Background Make sure your IT is accessible anytime, anyplace, anywhere. • Three directors of successful software vendor formed e-know.net Limited • Largotim’s Barriers to sale: • Traditional IT Installation costs were high – due to highly customised software • Huge capital outlay required • Experienced IT resource dependent Largotim ASP identified as the future of IT! e-know.net

10. What does e-know.net stand for? Budget for a monthly payment on all your IT. “Provide value by offering a package of products & services to help our customers become more profitable and be more competitive through the use of integrated business information systems”. “e-know.net are facilitators of IT Business Solutions. We are a technology driven Company who can provide state of the art software and hardware services and support to solve a variety of business problems. We are strong technically and can provide Project Management, Consultancy, Implementation and training either directly or where appropriate through our network of strategic alliances”.

11. Who are we?The Board Of Directors Make sure your IT is accessible anytime, anyplace, anywhere. Niki J Redwood Financial Director Ian Burrows Managing Directors Reg J C Smith Strategic Alliance David T A Redwood Chairman Bernard de CannierreNon Executive Director

12. The investors Make sure your IT is accessible anytime, anyplace, anywhere.

13. Distribution Channel Rely on one company to manage all your IT. e-know.net & ?

14. Agenda Manage the complexity of spending your IT budget with a number of Suppliers. Rely on one company to manage all your IT. or The ASP Industry e-know.net Background Why e-know.net? e-know.net product offering Cost Benefit Analysis e-know.net Desktop Demonstration Sun Microsystems quote: “If you are a CEO with a head for business, you won’t be buying computers any more. You won’t buy software either. You’ll rent all your resources from a service provider”

15. Small company One office Providing business connectivity Make sure your IT is accessible anytime, anyplace, anywhere. e-know.net

16. Large company Office one Large company Office three Large company Office two Large company Office four Large company Providing business connectivity Rely on one company to manage all your IT. e-know.net

17. Why e-know.net? Budget for a monthly payment on all your IT. • Distribution Channel • Facilitators of “best of breed” software • Proven track record • ERP & financial software background • The only ASP to receive 3i’s backing • Strong alliances • Flexible ways of working • Guaranteed up time (SLA = 99%) • Experience after sales support and consultancy • Single point of contact for all your IT requirements • Plan IT Implementation Methodology

18. Applications 128 bit Members 128 bit Why is e-know.net secure? Ensure predictable monthly costs, based on usage • Multi-layer security model based on US Department of Defense standards • Checkpoint firewall 1 • SSL3 authentication for access to member areas • Individual 128-bit operating system security for each application • All components of the service 'hack tested' before roll-out • Real time activity logging & exception reporting WWW

19. 4MB Feed 4MB Backup Feed DMZ Routers Routers Firewall Watchguard Checkpoint Admin / SSL Secured Switch Admin / SSL Secured DNS DNS APACHE www (UNIX) APACHE www (UNIX) IIS www (windows) IIS www (windows) Telford Server Farm EXCHANGE EXCHANGE DOMINO DOMINO POP3 POP3 IMAP IMAP Backup DLT Tapes Backup B NAS Hardrives Customer application Servers Workflow data Severs Database Servers RIS Server Customer application Servers Workflow data Severs Database Servers RIS Server Primary Domain Controllers e-know.net InfrastructureServer farm resilience Don’t invest in IT ever again.

20. Ultimate in Mobility and Flexibility! Make sure your IT is accessible anytime, anyplace, anywhere. This PDA is accessing an ERP application over a wireless connection.

21. Agenda Manage the complexity of spending your IT budget with a number of Suppliers. Rely on one company to manage all your IT. or The ASP Industry e-know.net Background Why e-know.net? e-know.net’s product offerings Cost Benefit Analysis e-know.net Desktop Demonstration David Redwood, CEO e-know.net: “The ASP model will inherently impact the cost infrastructure, the ease and speed of deployment and the overall ROI of sophisticated business software provision”

22. HardwareHP, Sun Cisco, NAS, Watchguard Bandwidth XO Communications,Worldcom,UUNet Server Farm In-House, World HQ Security SSL3 128bit encryption, Watchguard Sun screen Checkpoint Firewall 1, 164bit 3DES extranet VPN Support Software Lotus, Exchange e-mail, Ms Office, Navision, CRM, Citrix Platform, Axapta, T & A, Ps–Team, recruitment software…. e-solutions Lotus, web services, e-commerce Hosted SoftwareAnything! Consultancy Project Management, Technical, Business & Implementation The e-know.net solution Make sure your IT is accessible anytime, anyplace, anywhere.

23. Potential Solutions Budget for a monthly payment on all your IT. Full Service Provision: • The provision of applications from the e-know.net core range of products. e.gNavision Attain, T & A, Lotus Notes, e-recruit by e-know.net, Microsoft Office, Goldmine, email…. Application Hosting Service: • Transfer the routine management of your software to e-know.net ASP infrastructure Server Hosting Service: • Relocate hardware and software to e-know.net Server Farm for day-to-day management Other: • Website development, hosting • Email hosting service

24. Member/User ASP Access Desktop & Related Services £105 per/user/month The ASP Desktop must be taken, and any of the following can then be added on an individual user basis Exchange or Domino e-mail with ASP £ 8 - 12 per user/month MS Office Professional £15 per user/month All Navision ATTAIN Granules - Financials, SOP, POP, Inv, Manu, DRP, MRP, CRM, Service Mgt, etc….. £45 - £75 per/user/month (£100 per database per month) Crystal reports – std £10 per/user/month Customer hosted software £5 per app/user/month Hosted products with backend database e.g SQL £10 per app/user/month e-know.net Pricing Don’t invest in IT ever again.

25. Navision Attain at a glance Rely on one company to manage all your IT. • Fully integrated established business management solution characterised by: • Simplicity • Ease of use • Adaptability • ERP solution targeted to SME’s • Covers Financials, Manufacturing, Distribution, CRM & Service Management • Fully integrated to WEB interfaces • Many bolt on products such as product configurators • Microsoft GUI look and feel – Intuitive and easy to learn • Purchased by MICROSOFT

26. Navision Attain at a glance Rely on one company to manage all your IT. • Fully integrated established business management solution characterised by: • Simplicity • Ease of use • Adaptability • ERP solution targeted to SME’s • Covers Financials, Manufacturing, Distribution, CRM & Service Management • Fully integrated to WEB interfaces • Many bolt on products such as product configurators • Microsoft GUI look and feel – Intuitive and easy to learn • Purchased by MICROSOFT

27. ASP v’s In-House Navision Solution Budget for a monthly payment on all your IT. • Example pricing for a 10 user Navision Attain Installation – based on software costs only • ASP Desktop with Navision Attain @ £180 x 10 users = £21,600 per year, £64,800 over three years • In house installation, cost of 10 user licence with same modules (excluding any server costs) £83,800 upfront.

28. Agenda Manage the complexity of spending your IT budget with a number of Suppliers. Rely on one company to manage all your IT. or The ASP Industry e-know.net Background Why e-know.net? e-know.net’s product offerings Cost Benefit Analysis e-know.net Desktop Demonstration David Redwood, CEO e-know.net: “The ASP model will inherently impact the cost infrastructure, the ease and speed of deployment and the overall ROI of sophisticated business software provision”

29. Cost Benefit Analysis Make sure your IT is accessible anytime, anyplace, anywhere. • Nucleus Research • e-know.net cost benefit analysis

30. Cost Benefit Analysis Example Don’t invest in IT ever again.

31. Cost Benefit Analysis Example Rely on one company to manage all your IT.

32. Cost Benefit Analysis Example Make sure your IT is accessible anytime, anyplace, anywhere.

33. Cost Benefit Analysis Example Budget for a monthly payment on all your IT.

34. Agenda Manage the complexity of spending your IT budget with a number of Suppliers. Rely on one company to manage all your IT. or The ASP Industry e-know.net Background Why e-know.net? e-know.net’s product offerings Cost Benefit Analysis e-know.net Desktop Demonstration DEIO: “We haven’t outsourced our IT, e-know are just hosts. But if we need things to be available at short notice they can do it. We’re no longer faced with the dilemma of finding servers, installing them, then recruiting staff, training them and getting the systems up and running to support the business”

35. Desktop Demonstration Budget for a monthly payment on all your IT. 35

36. We Thank You For Your Time Any Questions?