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Most hospitals and clinics around the world are still receiving new patients through Word of mouth. No other marketing may play a big role in enhancing business when compared with a personal recommendation from a loyal friend or a family member. Here are some ways to boost their word of mouth recommendations to their patients to stay competitive.
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Word of Mouth • Most hospitals and clinics in worldwide are finding new patients by Word of Mouth. • Healthcare organizations should find ways to enhance their mouth referrals to their patients in order to compete effectively.
Make sure there's outstanding patient service. • Ensure you have an excellent customer experience to spread the word about you. • Patients will suggest 90 percent of clinics to others who are fully pleased with their payment process. • You need to ensure that the workers are well prepared to welcome the patient.
Patient Care Standards • If something remarkable happens to a patient, the desire to share that moment is sparked. • Try things new and noteworthy in your reception area. Example: • Providing a special high-end toy and stickers for patients who bring a child. • Letting people to fill out their information on an iPad instead of conventional paper and pen.
Stay in regular contact with your patients • Regular sending of SMS and Email to the patient in the type of birthday wishes, festival wishes, etc. can enhance your word of mouth. • When a patient recommends you to his friends or relatives, the new patient will automatically check online for your clinic or doctor name. • Find a best healthcare digital marketing agency to position yourself online.
Source: WHAT ARE THE WAYS TO BOOST YOUR PATIENT REFERRALS? Thanks to