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National Performance Report: rural water service providers

National Performance Report: rural water service providers. Clare Quinn | National Water Commission 27 June 2012. Rural NPR. Five years of reporting to date. Reporting agencies, who account for 90% of Australia’s rural water supply network, provide information on:

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National Performance Report: rural water service providers

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  1. National Performance Report: rural water service providers Clare Quinn | National Water Commission 27 June 2012

  2. Rural NPR • Five years of reporting to date. • Reporting agencies, who account for 90% of Australia’s rural water supply network, provide information on: • Characteristics (services, assets) • Customer service • Environmental & water management • Financial performance • Each year, all data collected is published, with supporting analysis.

  3. Why? • In the National Water Initiative of 2004, all governments agreed on national water reform, & that: • States and Territories will report benchmarking and service quality for agencies including rural water service providers – independently, publicly and annually. • This would build on the irrigation industry performance monitoring and benchmarking system, then managed by the Australian National Committee on Irrigation and Drainage.

  4. Why? • The rural NPR’s benefits for the water sector and beyond include: • Showing performance trends over time • Identifying areas of sound performance • Substantiating expenditure priorities • Accountability to customers and regulators • Internal use for strategic planning and reporting • Use by policy-makers • Improved water literacy in the community • Citation by industry, government and academic publications

  5. Reporting agencies: eligibility • Any rural water service provider can report. • A provider must report if it delivers water in one of the NPR’s service categories (in excess of thresholds applicable to each category) and recurrent costs of reporting are less than 1% of total revenue for water delivery services. • Service categories: • Regulated river supply • Network supply (gravity or pressurised) • Drainage • Surface water diversion (regulated or unregulated) • Groundwater diversion

  6. Reporting agencies: 2010-11 NPR • NSW • Coleambally Irrigation Co-operative; Murray Irrigation; Murrumbidgee Irrigation; State Water • Queensland • Fitzroy River Water (voluntary); SunWater • SA • Central Irrigation Trust • Victoria • Goulburn-Murray Water; Grampians Wimmera Mallee Water; Lower Murray Water; Southern Rural Water • Western Australia • Harvey Water; Ord Irrigation

  7. Results • Reporting for the period to 30 June 2012 will occur later in 2012. • To 30 June 2011, the time series showed these highlights: • Volume supplied at customer service points: decreased by 7% from previous year, reflecting decreases across Queensland, SA, Victoria and WA, and offset by an increase in NSW. • Real capital expenditure: continued to decrease, falling from $204 million the previous year to $168 million, due to the completion of large water security projects, and delays in other capital projects due to wet conditions including flooding in some regions. • Revenue: increased 14% to $359 million in 2010-11, despite the 7% decrease in total volume supplied.

  8. Results continued…. • To 30 June 2011, the time series showed these highlights: • Operational expenditure: continued to increase, rising by 5% to $296 million. • Continued investment in modernisation and piping of gravity and pressurised irrigation networks: length of piped supply networks increased by 4% to 18,241 km. • Installation of compliant metering is beginning to feature as part of the capital spend. • Gravity and pressurised supply network delivery efficiency: 80% - highest level in time series.

  9. Issues • Resource burden • Disparate reporting approaches • Errors • Multiple agencies collect water information

  10. Audit • To assure that the rural NPR data is accurate and reliable, audit will commence for the 2011-12 report. • NWC provided an audit capacity assessment in 2010-11, to help agencies prepare. • A short-form audit report with findings and recommendations will accompany the report. • Audit will occur at least every three years. • This will bring the rural NPR in line with the urban NPR, which has been audited since 2006, providing a robust, cohesive snapshot of the sector.

  11. Where to from here? • Preparations for the sixth year of reporting are underway. • NWC has invested in more streamlined data collection processes, via online database rather than spreadsheets. • Audit will enhance dataset’s integrity. • NWC’s renewed work program presents opportunity to query value of each aspect of the NPR, and refine reporting processes and the final analysis to enhance value for reporting entities, and users.

  12. www.nwc.gov.au water strengthening Australia’s markets

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