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TNCPE Level 1 Assessment

TNCPE Level 1 Assessment. The first step on a journey to Excellence. Oct. 9, 2012. Just 3 Questions…. Is your organization doing as well as it could? How do you know? What – and how – should your organization change to get better results?. 2. Baldrige Performance Excellence Program.

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TNCPE Level 1 Assessment

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  1. TNCPE Level 1 Assessment The first step on a journey to Excellence Oct. 9, 2012

  2. Just 3 Questions… Is your organization doing as well as it could? How do you know? What – and how – should your organization change to get better results? 2

  3. Baldrige Performance Excellence Program Mac Baldrige Established by Congress in 1987 Designed to improve the competitiveness of U.S. business (expanded in 1998 & 2005) Identifies role-model organizations Internationally recognized and emulated Management based on “askingreally good questions” National resource 3

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  5. Why “Baldrige”? “As soon as you become a Baldrige-based organization, it will cost you less to run your business, and your outcomes will be better.” Rulon F. Stacey, President & CEOPoudre Valley Health System 2008 Baldrige Award Winner 5

  6. Why TNCPE? • “Easy way in” to Baldrige • Receive valuable feedback as an applicant • Train internal experts through the Board of Examiners • Learn best practices as a member • Focus on effectiveness and efficiency • Streamline processes, meet customer needs, and improve the bottom line 6

  7. Stair Steps to Excellence 7

  8. Back to Basics What is your organization’s mission? Why does your organization exist? What are you trying to accomplish? What is its vision? Where are you headed? What are its values? What are your guiding principles? 8

  9. TNCPE Culture 9

  10. Alice: “Which way should I go?” Cat: “That depends on where you are going.” Alice: “I don’t know where I’m going!” Cat: “Then it doesn’t matter which way you go!” Alice in Wonderland Lewis Carroll, 1872 10

  11. Reacting to Problems 11

  12. Aligned Approaches 12

  13. Excellent Organizations Sources: Collins, James C. And Porras, Jerry I. “Building Your Company’s Vision.” Harvard Business Review (September-October 1996, pages 65-77). “Organizations that enjoy enduring success have core values and a core purpose that remain fixed while their business strategies and practices endlessly adapt to a changing world” • They have a clear picture of what they are trying to create • They are excited and clear about their basic purpose • They share a common set of values • The values, mission and vision form the core of their identity 13

  14. What do your customers want/need? Key Customers Groups of people or organizations that buy your products or services Key Requirements What customers want or need from your products/services; the factors your customers use to decide whether to “buy” from you or your competitors 14

  15. Level 1: Two Ways to Participate • Standard Organizational Profile • pages 4-6 in the Criteria • Simplified Organizational Profile • page 83 in the Criteria Maximum: 5 pages 15

  16. Judging Level 1 Evaluation Process Step 1Conduct self-assessment Step 2Submit application to TNCPE Step 3Examiner review & site visit Receive Feedback ReportStrengths and OFIs 16

  17. Applicants & Examiners

  18. Keys to Success • Leadership Commitment • Make it about improving your business – not “Baldrige” or winning an award • Leaders get the behaviors they exhibit and reward • Systems Perspective • Managing your whole organization, as well as its components, to achieve success • Working ON your organization vs. working IN your organization • Focus on Results • What gets measured gets done • What gets charted gets improved 19

  19. TNCPE Board of Directors Dr. Joe Alexander, Associate DeanBelmont University Tony Benton, Vice PresidentMountain States Health Alliance Dr. Richard Brown, Vice ChancellorUniversity of Tennessee at Chattanooga Manuel Benegas, AdministratorVanderbilt University Medical Center Dr. David Black, PresidentAegis Sciences Corp. Dr. John Dreyzehner, CommissionerTennessee Dept. of Health Jim Duensing, Executive Vice President & CFOCaterpillar Financial Services Dr. Linda Garceau, DeanEast Tennessee State Univ. Louis Gump, CEOImpact Management Dr. Mary Jinks, Vice PresidentUniversity of Tennessee Lewis Lavine, PresidentCenter for Nonprofit Management Terri McGuire, Senior Vice PresidentFirst Tennessee Dr. Mark Montoney, Executive VP & CMOVanguard Health Systems Jean Rush, President and CEOKentucky Spirit Health Plan (Centene) George Strodtbeck III, Ex Dir. Quality & COSCummins Inc. Van Wardlaw, EVP Customer RelationsTennessee Valley Authority Greg York, Director of OperationsMarvin Windows and Doors 20

  20. To Learn More (www.TNCPE.org) • Application Workshop • Nov. 7, 2012 (Nashville) • Excellence in Tennessee Conference • Feb. 19 and 20, 2013 (Franklin) • Speakers’ Bureau: 21

  21. For more Information Katie Rawls, President &CEO Tennessee Center for Performance Excellence 2525 Perimeter Place Drive, Suite 122 Nashville, Tennessee 37214 Phone: 615-889-8323or 800-453-6474 E-mail:contact@tncpe.org Please visit our website at www.tncpe.org

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