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Measuring Performance with Purpose: Working toward a Right-Sized Housing Crisis System

Megan Kurteff Schatz & Katharine Gale February 10, 2012 www.focusstrategies.net. Measuring Performance with Purpose: Working toward a Right-Sized Housing Crisis System. Works with communities to: Assess and improve the quality of local homeless data for informing change

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Measuring Performance with Purpose: Working toward a Right-Sized Housing Crisis System

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  1. Megan Kurteff Schatz & Katharine Gale February 10, 2012 www.focusstrategies.net Measuring Performance with Purpose: Working toward a Right-Sized Housing Crisis System

  2. Works with communities to: • Assess and improve the quality of local homeless data for informing change • Analyze system outcomes and costs • Synthesize data from multiple systems of care (homeless, mental health, human services, etc.) to identify client overlap and service utilization patterns • Identify how system resources are currently invested & recommend how they can be repurposed to be more effective

  3. Overview Reorienting as a System Presenting findings from sample communities: • Review of Success – exits to permanent housing • Look at cost per person served & cost per success • Returns to homelessness • Cost for “success that sticks” • Current resource allocation compared with population distribution and need • Distribution of resources to maximize success that sticks

  4. Homeless Program Coordination RR Out-reach Prev TH PSH SSO • Objectives: • Maximize and keep HUD CoC funding in Continuum • Keep shelters open and operating as needed • Coordinate and increase resources • Maintain high standards for serving people in programs

  5. Moving to a System • A system is a set of components and relationships that form a whole. • All of a system’s resources are directed toward its common purpose & outcomes.

  6. Housing Crisis Resolution System • Objectives: • Permanent housing fast and make sure housing sticks • Least expensive resource to each household to resolve their homelessness • Measure what is working, do right amount of that • Measure what is not working, do better and/or less of that

  7. System Components • Prevention • Outreach • Emergency shelter • Transitional housing • Support services • Rapid rehousing • Permanent supportive housing

  8. Greasing the Wheels • Coordinated entry • Assessment & assignment of right resource • Buy-in to common outcomes • Measuring outcomes & responding to findings

  9. Does the current set of components fit the need?

  10. Population Distribution & System Capacity – Community A

  11. Population Distribution & System Capacity – Community A

  12. Population Distribution & System Capacity – Community B

  13. Population Distribution & System Capacity – Community B

  14. Program Use & Implications – Community A

  15. Program Use & Implications – Community A

  16. Program Use & Implications – Community B

  17. Program Use & Implications – Community B

  18. Engineering Success • Each System Component: • Leads to success – exits to permanent housing (PH) • Right-sized allocation of system dollars to maximize PH exits

  19. Success: Exits to PH

  20. Success: Exits to PH

  21. Success: Exits to PH

  22. Success: Exits to PH

  23. Cost of Success by Program Type

  24. Cost of Success by Program Type

  25. Success that Sticks Success that sticks means leaving homelessness for permanent housing & NOT returning to homelessness.

  26. Returns to Homelessness

  27. Returns to Homelessness

  28. Cost of Success that Sticks

  29. Cost of Success that Sticks

  30. Maximizing Success

  31. Where are resources invested in Community A now?

  32. What would happen, if…? Increase % of PH exits 531 new PH Exits!

  33. What would happen, if…? Shorten LOS 302 new PH Exits!

  34. What would happen, if…? Swap $2 mil 592 new PH exits!

  35. All Together Now 1,330 new PH Exits!

  36. Maximizing Success that Sticks • Includes: • Right-sizing investments by program type, and • Assessing program performance and making funding decisions accordingly

  37. Q & A

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