Desktop Management Suite

1. Desktop Management Suite DMS 3.5 Product Overview

2. Agenda • Marketplace Overview • Analysis of the Problems • Product Overview • Customers • Key Considerations • Wrapping Up

3. Marketplace Overview

4. Desktop Market Size • In 1996 109.5% increase from 1995, to $451.1 million • By Y2000, is forecasted to grow to $1.2 billion • Suites are the fastest growing segment Source: IDC Desktop Admin Report 1998

5. Evolution Of Customer Requirements It started with: • “How many PC’s do we own?”. Evolved Into: • Needing detailed inventory information and the automation of labor intensive tasks. • The “TCO” phenomenon occurred • Briefly “Locked Down Desktops” became attractive • Building and maintaining standards became ‘du jour’ Today • Customers are much more sophisticated in their requirements

6. Evolution of Desktop Requirements Desktop Management Tools Evolution: • Mainframe Vendors Providing Management Tools • The PC Vendors Responded with Suites • Suites were a Strategic Direction • Analysts Predicted the Emergence of “Super Suites” (i.e. Frameworks) • The Internet Exploded and Push Appeared • Analysts Started Recommending the “Best-Of-Breed” Solutions • Strategic Alignments of core Competencies

7. Common Customer Needs Symptoms • Poor Service Levels • High Management Costs • “Unable to gain control” • Constantly in Fire Fighting mode Requirements • Desktop Management including: • Software Distribution • Software and Hardware Inventory • Change Tracking and notification • Application Metering • ALL from one central location

8. A Brief Analysis Of The Problem

9. The high cost of PC management can be broken down into four categories Break/Fix - eventual hardware failure (monitor fails, hard disk crashes, etc…) Usability - common user training issues (how to print, how connect to a server, etc…) IT Change -The negative effects of a change deployed by IT (application rollout, installation of a new router, etc…) User Change - The effects on the environment after a user has installed, changed or deleted something The Root Cause

10. High cost of ownership is only part of the problem Service Level deterioration Long delay to deploy new technology The inability of the IT technology to keep up with the rate of change Lack of dynamic capability causes disenfranchisement from the business units, causing one of two scenarios: The business unit starts to support itself Creates an overlap causing a failure to reap the “economy of scale” benefits Outsourcing options start becoming attractive. Other Cost Factors

11. Use tools to build standards Use tools to track changes to these standards Use automated solution to reinstate these standards Understand the benefits and liabilities of changes Get buy-in from the business Build IT process Some Of The Answers

12. Product Overview The Solution That Helps to Provide Continuous Availability, Manage Change, and Increase Your ROI

13. Can you easily answer these questions? • Can you guarantee that applications will always be available? • Can you fix the majority of desktop problems without visiting the PC? • Can you be certain that a software distribution package will reach its destination • Can you be sure what type and version of software is loaded on each PC? • Can you easily upgrade the software on all the workstations using a type of software? • What types of different PC’s are you currently using?

14. Here’s a Shortcut: DESKTOP MANAGEMENT SUITE (DMS) Today’s business solution for ever changing desktops!

15. BUT HOW??? DMS is the Solution Suite thatcentralizes the management and control of distributed network desktops. This is done by automating: • Industry Leading Script-Free Software Distribution • Complete Hardware and Software Inventory • Application Configuration Management • Operating System Distribution • Application Metering • Remote Control • Data Backup • Y2K functionality

16. WinINSTALL 6.5 Operating System Distribution • Upgrade from 95 to 98, or deploy a package that contains both the OS and applications Robust Support for Prerequisites • Check for Hard Disk space and CPU defined from the console Support for Variables • e.g. Include a network printer in a distribution package NT Service • Install software with full administrator access Split Wizard • Split a job into sections and install using different account privileges Multiple Delivery Mechanisms • Scheduled, NT Service, Network Login, Email, Web, Floppy/CD ROM, Pull from list and others!

17. WinINSTALL Program Launcher • Ensure all users are using thesame version of an application • Complete a distribution when the user clicks on the new icon • Verify an installation, reinstall, uninstall or execute the applicationfrom the logon screen

18. Microsoft Windows 2000 DID YOU KNOW? WinINSTALL is the packaging component included in Windows 2000

19. Hardware and Software Inventory Inventory identifies over 15,000 Software Applications • Identify vendor, version and compliance status • Identify applications on separate workstations • Software database updated on a quarterly basis Inventoryidentifiesover 500 Hardware Components • Identify machine information: CPU, vendor, memory model, disk drive, serial number, etc • Identify network information: user name, NIC type, NIC address, versions, protocols, etc • Test BIOS for Y2K Inventories Windows workstations plus Windows NT and NetWare file servers

20. Application Metering Monitor Application Usage: • Which employees are using what applications • How often are the applications being used • How long are the applications being used • Determine if the software has become obsolete Stop the loading of non-standard or non-compliant files Determine if non-standard applications are being used

21. Network Backup Exec Choice of NT or NetWare NT • Industry leading - used by Microsoft! • 100% Microsoft Compatibility • Integrated Virus Protection • Advanced Device and Media Management NetWare • 1st backup support for Novell NetWare • Agent Accelerator • Intelligent Disaster Recovery

22. Remote Control Complete Desktop Management from one central location • Run a collection with WinLAND, if a problem is determined with the configuration, update the software using remote control and/or WinINSTALL • Assists the network admin in troubleshooting a remote control user, machine or even a server Take control over a PC in the event of a problem, there is no need to leave your desktop

23. Crystal Reports Comprehensive reporting completely integrated in all components of the suite • Instantly access all reporting information • Manipulate data to meet your reporting needs • Drill down to the specifics you need Supports database standards like SQL & ODBC for ease of tracking, access and examination of all distribution, inventory, metering and backup reporting

24. Year 2000 Functionality • Provides basic hardware testing and reporting. • Provides a compliance comparison on all workstation software quickly and easily. • Tracks which applications have been upgraded and which haven't. • Stops non-compliant applications from loading • One centralized database with information when you need it. • Backup important data • Lowers the total cost of ownership by saving time and money on deployment of compliant software and removing non-compliant software up to the last days of 1999.

25. Customers

26. Customer References

27. VERITAS Success Story The Client: VERITAS Software, an enterprise-class application storage management provider with 2,000 PC’s, during this evaluation process arose an impending merger between VERITAS and Seagate Software. The Challenge: Knowing the status of the internal business systems at VERITAS for Year 2000. Wanted a product that was cost-effective and would not only provide information for Year 2000 but would be an effective asset management solution into the new millenium. The Solution: DMS provided an efficient and cost effective business solution troubleshooting the user base, providing all needed Y2K status within VERITAS, including the remote users, which was foreseen as a problem. DMS was easy to implement, provides change management of applications and all reporting information immediately and has thus reduced the cost maintaining current applications and controls the growing network management needs.

28. Excerpts from the Experts “While many companies look to CA-Unicenter TNG or Tivoli TME 10 as the foundation for managing their enterprise, IS managers responsible for administering corporate desktops need tools that more completely address their unique environments. Products like VERITAS WinINSTALL, the software distribution module integrated into the VERITAS Desktop Management Suite, complement enterprise frameworks and enhance manager productivity, thereby, lowering the total cost of desktop administration.” Rick Villars, Director of Network Software Research, International Data Corporation

29. Key Considerations

30. DMS Features & Benefits • Feature:Comprehensive integration between components with a common user interface Benefit: With the Click of the Mouse, access all software distribution, inventory and metering information • Feature: Automate the staging of workstation operating systems and applications Benefit: Upgrade an operating system from 95 to 98 with ease, applications can be included in the distribution • Feature: Ensure desktop integrity with Application Configuration Management Capabilities Benefit: Increase end user satisfaction and reduce labor costs • Feature: Complete workstation and server inventory Benefit: Track changes, monitor and control asset management with comprehensive software and hardware inventory and reporting

31. Why to BUY • Saving IT Managers time and money facing today's consuming challenges of desktop management • DMS features the industry leading software distribution tool, WinINSTALL offers quick and efficient software distribution • Streamlined IT support allows for better end user support • Lower the total cost of ownership, manage thousands of desktops from one central location. • Take control of Y2K with DMS compliance inventory comparison tool and distribute software through the last days of 1999.

32. A Quick Cost - Benefit Analysis IT’s cost without desktop management: • $18 to pick up phone + • $80 to visit a desktop * • Based on an average of 500 employees * • Average of four visits a year * • Life Span is 3 years = • ($18 + 80) * 500 * 4 * 3 = $588,000) • Has $588,000 been added to your average cost of owning desktops? • DMS 500 user is a one time cost of $17,995.00

33. Critical Success Factors Continuous availability of productivity desktops Establish immediate return from Your PC Investments Manage Constant Change across the PC enterprise Benefits present sound tactical investment with strategic long term benefits Enhance your existing investment Key Considerations

34. WRAPPING UP

35. Wrapping Up • Control Asset Management • Makes your environment less confusing • Know and manage your network to make an informed decision • Lower your total cost of ownership • Lower employee downtime, increase end user satisfaction • Better management of Y2K • Provide yourself the immediate answers you need to manage all desktops with ease

36. Proactively Solving Desktop Management Needs Questions??