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IT Desktop Management

IT Desktop Management. VoIP – Voice over Internet Protocol September 2008 Prepared by Angela Mars IT Education and Training. Table Of Contents. What is VoIP page 3 Benefits of VoIP page 4 Avaya 4610SW IP telephone page 5 Avaya 4621 IP telephone page 6.

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IT Desktop Management

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  1. IT Desktop Management VoIP– Voice over Internet Protocol September 2008 Prepared by Angela Mars IT Education and Training

  2. Table Of Contents What is VoIP page 3 Benefits of VoIP page 4 Avaya 4610SW IP telephone page 5 Avaya 4621 IP telephone page 6

  3. What is VoIP? VoIP, Voice over Internet Protocol, allows users to make phone calls over a computer network such as the Internet (digital signals) instead of a regular phone line (analog signals). The CTC data network now supports VoIP for our Ft. Hood and Gatesville locations.

  4. Benefits Of Using VoIP • Cost efficient phone calls • Works with existing infrastructure • Easily supported • Integration with computer applications (Unified messaging) • Email • Fax • Web conferencing

  5. Avaya 4610SW IP Telephone • 9 Fixed Feature Keys: Conference, Transfer, Drop, Hold, Redial, Mute, Volume up & down, Speaker, Voice Mail • Built-in headset jack • Hearing Aid Compatible • Programmable call appearance/feature keys 4610 IP Telephone Interactive Tutorial 4610SW IP Telephone Quick Reference

  6. Avaya 4621SW IP Telephone • Multi-line telephone • 24 Programmable Feature Keys - Automatically labeled from the system • 10 fixed feature keys • Large graphical gray-scale backlit display (168 x 132 dots) 4620/4621/4625 IP Telephones Interactive Tutorial 4620SW/4621SW SIP IP Telephone Quick Reference

  7. Q&A?Educational Requests:Contact Angela Marsangela.mars@ctcd.edu Technical Questions:Contact the IT Help Deskhelp.desk@ctcd.edu254-501-3103

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