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Project Snape

Project Snape. October 2016. Objective of Snape. To help the stores increase in Happyplus availability and increase sales opportunity by using the new 3-in-1 Terminal for Credit Card, Debit and Happyplus for Dine In and Delivery. Flow of Discussion. Overview of the project SOD

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Project Snape

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  1. Project Snape October 2016

  2. Objective of Snape To help the stores increase in Happyplus availability and increase sales opportunity by using the new 3-in-1 Terminal for Credit Card, Debit and Happyplus for Dine In and Delivery.

  3. Flow of Discussion • Overview of the project • SOD • New Happyplus Opening Procedure • Operations • New Payment Process for Credit Card • New Payment Process for Happyplus • EOD • POS EOD • Terminal EOD • Reports

  4. Overview of the Project • Replacement of Ldevice and VR Reader setup for HP and CC Terminal • Phase1 Non-integrated POS-Terminal Transaction • Use of Ingenico 3in1 Terminal for Credit Card and Happyplus Transactions • Encoding of transactional information to the POS to tender Credit Card or Happyplus payment

  5. 3in1 Ingenico iWL250 Terminal • Wireless 3in1 (Swipe, Insert and Tap) Terminal. • GPRS Connectivity (Globe/Smart)

  6. Terminologies to Remember

  7. Credit Card Receipt 3 Copies: 1 Bank Copy 1 Merchant Copy 1 Customer Copy

  8. Happyplus Receipt 2 Copies: 1 Merchant Copy 1 Customer Copy

  9. Card Types • Credit Cards • Mastercard • Visa • Diners • Happyplus Card • Happyplus Red Card • Happyplus JKC Card • Happyplus Green Card

  10. SOD of Happyplus • No more six steps • Just turn on the device and ensure Authentication receipt is printed • Ensure terminal is authenticated during SOD for online availability and monitoring.

  11. Payment Process for Dine In Credit Card

  12. Punch Customer’s Orders

  13. Select Payment Order

  14. Proceed to the 3in1 Terminal to perform CC Transaction.

  15. Go Back to the POS and Select Credit Card Type

  16. Enter Manager’s Code and Password.

  17. Encode Invoice Number for the ApprCode and Amount

  18. Encode Table Number:

  19. Encode Customer’s Name:

  20. Payment Process for DineIn/TakeOut Happyplususing Happy Load(Please see video)

  21. Cashier Cut-Off/EOD

  22. Proceed to the BOS.

  23. Click Store Operations then click Card Transaction Entry.

  24. Select the start and end date of the report then select transaction type before click OK.

  25. Select the transaction to review and verfiy Invoice and/or TID number click OK.

  26. Ensure that all approval codes are encoded correctly on each credit Card and Happyplus transactions. • Use the Terminal Batch Review and Detailed Report • Manager’s name is indicated if the transactions are verified. • Cashier Cut-off/EOD will not push if there are unverified transactions.

  27. Terminal EOD • Perform separate Settlement for Credit Card and Happyplus for each terminals.

  28. Business Rule: No VOID for Reload • Follow Last In – First Out in Voiding

  29. MCC Support Team • For merchants’ supplies / POS terminal concerns: • 8-700-999 (24 hour help desk) • 0998 963 5258 (SMS Hotline, available Mon-Fri, 830-530pm)

  30. Happyplus Support Team For Escalation: • Email: storesupport@happyplus.com.ph • CP#: 09285597351 Mike Tagasa Email: mike.tagasa@jollibee.com.ph CP#: 09088861458

  31. Deployment • IM Team will send ANSI POS SNAPE update via ftp. • GHL Team will deliver the 3in1 terminal to store. • Perform signal testing for Smart/Globe • Perform credit card and Happyplus test transactions • MOD will sign the test receipts as proof • Endorse the Terminal, charger and thermal paper rolls 3 packs • Pullout of Ldevice and VR readers. • NOTE: Do not accept HP Transactions if POS is not updated or terminal are not delivered.

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