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Maximizing Your Planning Service - Data Interpretation and Performance Analysis

Learn how to make the most of your planning service through data interpretation, performance analysis, and customer satisfaction. Discover key insights and strategies to enhance efficiency and effectiveness. Get practical tips on handling applications, improving services, and making informed decisions. Join us for a comprehensive session that will empower you to optimize your planning service.

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Maximizing Your Planning Service - Data Interpretation and Performance Analysis

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  1. Making the Most of your Planning ServiceMartin Hutchings, PAS Date: October 2013 www.pas.gov.uk

  2. Session objectives ? As advertised As purchased

  3. 3 things to do before lunch • Interpret some data • Exercise 1 – Study a ‘real’ report • Exercise 2 – What’s our role?

  4. Part 1 – Data Report ‘coaching’ value Limits! in *@!!

  5. There are some graphs This is the avg These are your peers This is ‘you’

  6. Walk-through a report TEST CASE REPORT

  7. Appeals & Speed • Appeals: low = good • Speed: low = bad

  8. TEST CASE REPORT TEST CASE REPORT

  9. Summary Page 2 • How resources spent • Application fees Vs costs (subsidy) • Strategic planning • Where do costs ‘sit’ compared with peers?

  10. Handling applications (Pg 3) • Application numbers • Strategic Vs small, complicated Vs routine • Cost / income for each application type, and each activity • Where are the main differences? • Does ‘different’ make sense or is it a concern?

  11. Performance (Pg 4-6) • VOR, withdrawn, no fee – duplicated effort, re-work • Pre-application – volume, cost , income • Delegation – rate and permissions granted • Speed – NI157, 26 weeks

  12. Customer satisfaction (pg 7) • Scores on service experienced • Votes – what’s important? In or out of step – what are the messages?

  13. Customer satisfaction (pg 7) • quick response to pre-application requests • ̇̇availability of planners prior to submission • ̇̇information, design guides and policies available on the website • ̇̇ getting a speedy decision on your application • ̇̇ access to the case officer • ̇̇ validation requirements – clear and concise • ̇̇chance to amend application before it is decided • ̇̇ consistent advice from officers • ̇̇ elected members engaged and involved throughout the process.

  14. Investment (p8) • ‘Discretionary’ spend • Promoting development? • Pre-application work? • Service improvement?

  15. Summing it up… • Simplify some of our routine work (LDO’s?) • Conditions – costly / necessary? • Most big schemes invalid despite pre-app • Lots of pre-app work but no income • Customer feedback – validation, consistency, speed • Investment – shift pre-app income into promoting development

  16. Reports on your table Begin! • Summary for the Cex/Portfolio holder in a lift: “what have we learnt ?” • Analysis: • What’s the good news? • What needs a closer look? • What must we act on now - top 3 priorities • Feedback

  17. Tea / Coffee

  18. Exercise 2 • Our priorities • Our own data • Themes from earlier What is your role? • Let’s look at bit closer at ourselves:

  19. Questions?

  20. Come and see us. Sign up for newsletter. Visit Khubs

  21. Sign up to our newsletter Become a peer ! Change the world !email pas@local.gov.uk web www.pas.gov.uk phone 020 7664 3000

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