Engaging Consumers to Improve Health and Reduce Costs

1. Engaging Consumers to Improve Health and Reduce Costs Judith Hibbard, DrPH Professor University of Oregon

2. Engaged Consumer • What does it mean to be “activated” or “engaged?” • Have knowledge, skill, confidence to manage health and health care • In any population group, some people will be at the low, middle, and high end of this dimension.

3. Activation is developmental Source: J.Hibbard, University of Oregon

4. Activation Level is Predictive of Behaviors Research consistently finds that those who are more activated are: • Engaged in more preventive behaviors • Engaged in more healthy behaviors • Engaged in more disease specific self-management behaviors • Engaged in more health information seeking behaviors

5. Activation Level Linked with Most Behaviors Source: US National sample 2004

6. Implications • Many of the behaviors we are asking of people are only done by those in highest level of activation • Persistence in asking – when don’t understand--in medical encounter • Effectively use high deductible health plans • Knowing about treatment guidelines • Using quality information/ knowing where to find it • When we focus on the more complex and difficult behaviors– we may discourage the least activated • Start with behaviors more feasible for consumers to take on, increases individual’s opportunity to experience success. • Help consumers by breaking behaviors down into smaller steps

7. Low activation signals problems (and opportunities) 7

8. The Activation can predict utilization and health outcomes two years into the future for diabetics Carol Remmers. The Relationship Between the Patient Activation Measure, Future Health Outcomes, and Health Care Utilization Among Patients with Diabetes. Kaiser Care Management Institute, PhD Dissertation. Multivariate analysis which controlled for age group, gender, race, comorbidities and number of diabetes-related prescriptions.

9. What specific Interventions Have Been Shown to Increase Activation? • Stanford CDSMP (peer support and problem solving) • Worksite programs– Environmental • Tailored coaching • Clinician support

10. Tailored Coaching Study • Intervention group coached based on level of activation. Control group was “usual care” coaching (DM company) • Examined changes in claims data, clinical indicators, and activation levels • 6 month Intervention period.

11. The intervention group demonstrated significant reductions in utilization Tailored coaching Usual coaching

12. Supporting Activation • Means supporting people where they are • Moving away from a generalized approach to a tailored or segmented approach. • Doing so will likely increase the efficiency and efficacy of efforts.