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Continual Service Improvement. Manka, Neelesh , Pearl, Abbas & Shiv. Overview. Pearl Chisom Oti. Overview. Service Review Process Evaluation Definition of CSI Initiatives Monitoring of CSI Initiatives. Objectives. Services Opportunities Change Processes. Scope.
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Continual Service Improvement Manka, Neelesh, Pearl, Abbas & Shiv
Overview Pearl ChisomOti
Overview Service Review Process Evaluation Definition of CSI Initiatives Monitoring of CSI Initiatives
Objectives Services Opportunities Change Processes
Scope health of IT service management portfolio of IT services each service in a continual service lifecycle model
Business Value Shiv Mehta
Business Value Ensuring the services and processes of the service management are aligned with business objectives Service meets agreed level of performance Efficiency in cost of service delivery improves steadily Regular and consistent reviews
The Role of Measurement Manka Desai
Objectives Critical Success Factors Key Performance Indicators Metrics Measurements
The Deming Cycle Neelesh Patel
The Continual Service Improvement Model Manka Desai
Service Improvement Plan Pearl ChisomOti
The Seven Step Improvement Process Neelesh Patel
Service Level Management Shiv Mehta
Service Level Management Service Level Management is the process charged with securing and managing agreements between customers and the service provider regarding the level of performance and levels of reliability that’s got to do with a specific service
Service Level Management Service level management provides an opportunity to establish performance requirements from early on Creating a Service Level Agreement Creating an Operational Level Agreement
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