The Benefits of ISO 9000….

1. The Benefits of ISO 9000….

2. Over 350,000 companies world are registered to ISO 9000 The benefits they find include: • Improved consistency of service and product performance • Higher customer satisfaction levels. • Improved customer perception • Improved productivity and efficiency • Cost reductions • Improved communications, morale and job satisfaction • Competitive advantage and increased marketing and sales • opportunities.

3. Dun and Bradstreet findings show that: • 85% of registered firms report external benefits • Higher perceived quality • Greater customer demand

4. Dun and Bradstreet findings show that: • 95% report internal benefits • Greater employee awareness • Increased operational efficiency • Reduced scrap expense

5. A Case Study: • Published in the Dallas Business Journal, August 18, 1997 the study credited ISO 9000 for: • Increased Productivity • Reduced scrap and waste • Record sales level • Catching inferior raw materials before they were used • A contract with Romania’s state owned oil company.

6. ISO Registration resulted in: • 30% Reduction in customer claims • 95% improvement in delivery time • Reduced defects from 3% to 0.5% • 40% reduction in product cycle time. • 20% increase in on-time delivery • International acceptance and recognition • Facilitated trade in international markets • Promoting of safety, reliability and quality in food products.

7. CIRAS News Says: • Cutting quality cost in half can increase profit more than a 10 percent increase in sales. • ISO 9000 is the most promising method for cutting the cost of quality.

8. Registered companies site the benefits of ISO 9000 Registration as: • Improved management • 86% of respondents • Better customer service • 73% of respondents • Improved efficiency • 69% of respondents

9. Registered companies site the benefits of ISO 9000 Registration: • Reduced waste • 53% of respondents • Improved staff motivation • 50% of respondents • Reduced costs • 40% of respondents

10. Irwin Professional Publishing survey results show: • 30% Of registered companies experience increased customer demand. • 50% Of registered companies have decreased number of customer audits. • 69% Of registered companies have a competitive advantage in their market. • 83% Of registered companies products have higher perceived quality in the marketplace.

11. Survey of NYSE traded companies and ISO 9000 • US publicly held companies traded on the NYSE that received registration under the ISO 9000 quality standard show significant improvement in financial performance compared to those companies that have not pursued the standard. • The firms that failed to seek registration experienced substantial deterioration in return on assets, productivity and sales. Registered companies avoided such declines. Source: http://www.manufacturingnews.com/news/02/0830/art1.html

12. Start seeing these benefits in your organization • Benefits start with your implementation project; you do not need to wait until registration is achieved to start seeing the improvements.

13. What is ISO 9001:2000? • The ISO 9001 standard was designed by representatives from many different countries • The standard outlines the basic elements of a good quality management system • These elements are good business practice

14. ISO 9001:2000 and the Process Model • The ISO 9001:2000 system is based on a Process Management Approach • An organization is a system of interlinked processes • The new standard is geared at managing and improving those processes • Key processes – those that lead to products and services- must be identified • Methods to measure and control these processes must now be included

15. The Process Model Process Model C U S T O M E R C U S T O M E R Quality Management System (QMS) Continual Improvement Management Responsibility Measurement Analysis and Improvement Resource Management Product Realization

16. How does a company get Registration? • To become registered a company must first implement the requirements of ISO 9000 • Evaluate your current quality system • Add systems and processes to meet the requirements • Document your processes as a Quality Manual, Procedures and Work Instructions

17. To implement ISO 9001:2000 in your organization: • One of the fastest and most effective ways to implement ISO 9000 is to use The ISO 9000 Store Documentation and Training Package • By using this package you will implement a professionally designed Quality Management System in the most cost effective manner available.

18. Start your project with years of expertise on your side: • Use our professionally designed Quality Manual, Procedures and Forms. • Save countless hours of your time by editing these proven procedures instead of starting from scratch. • These procedures document processes to meet the requirements of the standard, and are ready for you to tailor for your organization. • Professionals at The 9000 Store are available to answer your questions.

19. Quality Manual, Procedures and Forms • All documented in Microsoft Word and Excel, they are easy to edit and use • These documents have been used by many different types of industries in many different countries for successful registration to ISO 9001:2000

20. Train your employees • We offer the most convenient, cost effective training available • Computer based training provides each employee with an introduction to the standard and what it means to them

21. Computer Based Training • Employees can take the training at any convenient time • Appealing visual and audio content keep the employees attention • Quizzes measure the effectiveness of the training • Group licensing for $4 per employee

22. Documentation and Training Packages are available at a Package price • This package includes: • Project manager’s guide • Project manager online training • Gap Analysis Checklist • Quality Manual, Procedures and Forms • Internal Auditor Training Materials package • Employee Training • Online support for answers to your questions