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CTQI Standard

Container Terminal Quality Indicator (CTQI) A benchmarking certification scheme for auditing global container terminal operation. CTQI ( Container Terminal Quality Indicator ) Why, What and How ?. No. 2. CTQI Standard. Content How CTQI was developed Structure and elements of CTQI

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CTQI Standard

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  1. Container Terminal Quality Indicator (CTQI) A benchmarking certification scheme for auditing global container terminal operation

  2. CTQI ( Container Terminal Quality Indicator ) Why, What and How ? No. 2 China Ports Future 2008 / Germanischer Lloyd Certification CTQI Standard

  3. Content • How CTQI was developed • Structure and elements of CTQI • The certification scheme • The CTQI benefit for all stakeholders • Who is GLC China Ports Future 2008 / Germanischer Lloyd Certification

  4. Why was CTQI needed? Port/Terminals do not have a global standard to measure their performance. Port / Terminals have been said to be the weakest and least transparent link in the supply chain. Port / Terminal users require a more reliable marine transport system to increase supply chain efficiency. China Ports Future 2008 / Germanischer Lloyd Certification

  5. The Relationship Driven Supply Chain “We have been thaught tocompete but nobody has taught us to work together” Professor Alan Waller Cranfield President of the British Institute of Transport and Logistics *Taken from “ The Relationship Driven Supply Chain” 20061 1 5 China Ports Future 2008 / Germanischer Lloyd Certification

  6. CTQI Goal is to … • Measure and improve Container Terminal Efficiency by: • Facilitate Supply Chain Integration • Creating an uniform and globally accepted terminal operation terminology and statistical method to measure performance • Identifying and rewarding best practices • Annually auditing of container terminal performance and their interfaces to the overall supply chain process China Ports Future 2008 / Germanischer Lloyd Certification

  7. How CTQI was developed • Beginning of 2006, the Global Institute of Logistics recognized the need for the development of a reliable benchmark to measure Container Terminal Efficiency and Port Performance. • Mid 2006, GIL proposed to Germanischer Lloyd Certification (GLC) to take on the challenge of developing the standard. • Jan / 2007, Germanischer Lloyd Certification and GIL decided to establish the CTQI Hamburg Committee. • Feb / 2008, GIL and GL launched CTQI Standard at Hamburg China Ports Future 2008 / Germanischer Lloyd Certification

  8. 1st Hamburg Committee Meeting (Apr 5th) Terminal Operators Agreement on Meeting Dynamic & Schedule 2nd Hamburg Committee Meeting (Jun 29th) Proposed KPI’s for debate among Terminal Operators Stake Holders Deep Dive 3rd Hamburg Committee Meeting (Sep 6-7th) Agreement on terminal performance KPI’s and definitions Set agenda for the 4th Meeting 4th Hamburg Committee Meeting (Oct 18-19th) Analyze and incorporate Shippers’ Input Management System Define Internal and External Factors 5th Hamburg Committee Meeting (Nov 29-30th) Fine tuning of Internal and External factors Presenting result to Carriers 6th and final Hamburg Committee Meeting (Feb 28-29th) CTQI Hamburg Committee Discussions China Ports Future 2008 / Germanischer Lloyd Certification

  9. 2007 Hamburg Committee Meetings 1st Meeting on April 5th (GLC and Terminal Operators) 2nd Meeting on June 29th (Terminal Operators and other Industry Stake Holders) China Ports Future 2008 / Germanischer Lloyd Certification

  10. CTQI Hamburg Committee Participants Hamburg Committee Administers Terminal Operators Industry Stakeholders China Ports Future 2008 / Germanischer Lloyd Certification

  11. Content • How CTQI was developed • Structure and elements of CTQI • The certification scheme • The CTQI benefit for all stakeholders • Who is GLC China Ports Future 2008 / Germanischer Lloyd Certification

  12. Structure and elements of CTQI Master Tables Audit Master Tables KPIs + Master Tables China Ports Future 2008 / Germanischer Lloyd Certification

  13. Elements of the CTQI Standard Container Terminal Performance Measures • Management System - mandatory • Organisational culture, training, human resources • CTQI implemention, roles and responsibilities, record keeping, continuous improvement • Internal Factors – max 100 Points • Hardware and Organisation Evaluation • Setup of the terminal • External Factors – max 100 Points • Hinterland Connectivity • Performance evaluation (KPIs) – max 100 Points • Real Performance of the Terminal • Keeping the promise China Ports Future 2008 / Germanischer Lloyd Certification

  14. The Container Terminal Performance Measures (CTPMs) • The CTQI Standard defines clearly 66 CTPMs • from “Number of Vessel Calls Total” to • “Barge Service Quality Index” • all are in calculated for the reference period of 365 days • some of them are evaluated through Master Tables • all are stated in the Annex to the Certificate • the Annex to the Certificate is not published • Globally defined figures for the first time China Ports Future 2008 / Germanischer Lloyd Certification

  15. Performance Evaluation China Ports Future 2008 / Germanischer Lloyd Certification

  16. Performance evaluation:The 7 elements - KPIs minimum required 50 % Performance evaluation China Ports Future 2008 / Germanischer Lloyd Certification

  17. Management System China Ports Future 2008 / Germanischer Lloyd Certification

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