EMOTIONAL INTELLIGENCE

1. EMOTIONAL INTELLIGENCE It is with the heart that one sees rightly; what is essential is invisible to the eye. Antoine De Saint- Exupery, The Little Prince

2. What is emotion ? • Any agitation or disturbance of mind, feeling, passion; any vehement or excited mental state. Oxford Dictionary • Anger, sadness, fear, enjoyment, love, surprise, disgust, shame • Feeling your emotions isn’t a sign of weakness.

3. Anyone can become angry-that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way-that is not easy. -Aristotle

4. I.Q. (Intelligence Quotient) A number that shows the rating of a person's intelligence. It is found by dividing the mental age, as shown in tests, by the actual age (16 is the largest age used) and multiplying it by 100. Intelligence Test Any test used to measure mental development. Most intelligence tests include tasks involving memory, reasoning, definitions, numerical ability, and recalling facts.

5. What Is EI? E. I. (as defined by World Book): the ability to understand oneself and to empathize with others. Ex. The phrase emotional intelligence was coined to describe qualities like understanding one's own feelings and the regulation of emotion in a way that enhances living.

6. MODEL’S • The Mayer-Salovey • Goleman The Mayer-Salovey Model The Mayer-Salovey model defines emotional intelligence as the capacity to understand emotional information and to reason with emotions.

7. The Mayer-Salovey They divide emotional intelligence abilities into four areas -- in their four branch model: • The capacity to accurately perceive emotions. • The capacity to use emotions to facilitate thinking. • The capacity to understand emotional meanings. • The capacity to manage emotions.

8. Goleman Goleman adopted Salovey's definition which divides emotional intelligence into the following five emotional competencies: • The ability to identify and name one's emotional states • The capacity to manage one's emotional states • The ability to enter into emotional states associated with a drive. • The capacity to read, be sensitive to, and influence other people's emotions. • The ability to enter and sustain satisfactory interpersonal relationships.

9. Measures of Emotional Intelligence There are two methods of measuring Emotional Intelligence • Self-report measures of EI • Ability-based measures of EI

10. Self-report measures of EI The Emotional Intelligence Appraisal measures: • Personal competence • Self-Awareness • Self-Management • Social competence • Social Awareness • RelationshipManagement -Using awareness of one's own emotions

11. Ability-based measures of EI • Experiential Area • Perceiving Emotions Branch • Facilitating Thinking Branch • Strategic Area • Understanding Emotional Meaning Branch • Managing Emotions Branch

12. Your attitude is the primary measure of emotional intelligence • Gratitude • Self-Awareness • Adaptations • Optimism

13. Some facts • “IQ gets you the interview. EQ gets you the job.” • Without EQ, IQ will always fall short. • Misconceptions: EI does not merely mean “being nice.”

14. EI refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships. Daneil Goleman

15. Emotional Hijacking Life is a comedy for those who think and a tragedy for those who feel. Horace Walpole

16. Emotional Blankness Emotional flatness called alexithymia • a for “lack” • lexis for “word” • thymos for “emotion”

17. Two Different Kinds of Intelligence • Rational - thinks • Emotional - feels Harmonize head and heart…

18. Intelligence Intellectual Emotional

19. Five domains of EI • Knowing one’s emotions • Managing emotions • Motivating oneself • Recognizing emotions in others • Handling relationships Salovey

20. The Components of EI • Personal competence These competencies determine how we manage ourselves. • Social competence These competencies determine how we manage others.

21. Personal Competence • Self-awareness • Knowing one’s internal states, preferences, resources and intuitions. • Emotional Awareness • Accurate Self-assessment • Self-confidence

22. Personal Competence Self-regulation Managing one’s internal states, preferences and resources. • Self-control • Trustworthiness • Conscientiousness • Adaptability • Innovation

23. Personal Competence Motivation Emotional tendencies that guide or facilitate reaching goals. • Achievement Drive • Commitment • Initiative • Optimism

24. Social Competence Social skills Adeptness at inducing desirable results from others. • Influence • Communication • Conflict Management • Leadership • Change Catalyst • Building Bonds

25. Social Competence Empathy Awareness of others’ feelings, needs and concerns. • Understanding Others • Developing Others • Service Orientation • Leveraging Diversity • Political Awareness

26. Behavioral Skills Non Verbal • Eye contact • Facial expressions • Tone of voice • Gesture

27. Behavioral Skills • Verbal • Clear request • Responding effectively to criticism • Resisting negative influence • Listening / Helping others

28. Emotional Intelligence at work • Better emotional self-awareness • Less aggressive behavior • Better frustration tolerance • Better anger management • Reduced stress levels • Able to focus on task • Improved empathy • Understanding others perspective