Presentation by Paul Vine

1. Sabre and Business Continuity Planning Presentation by Paul Vine In partnership with 0800 849 2080info@sabretele.com www.sabretele.com August 2008 Version 1.0

2. Sabre and Business Continuity Planning About Sabre Telecom • Installer and service provider of B2B telephony equipment • Specialising in SME and Enterprise sectors since 1993 • Avaya Gold Business Partner and associated reseller of Mitel and Nortel equipment • Part of Sabre Group - Used Telecoms, Switchcare and Ciptex • Over 50 employees • Over 185 engineers nationwide (sub contractual agreements) • In house fully accredited AVAYA engineers (3 @ ACE level) • ISO 9001 accredited • In 2008 hit £4 million turnover mainly on AVAYA products www.sabretele.com August 2008 Version 1.0

3. Sabre and Business Continuity Planning Our Clients www.sabretele.com August 2008 Version 1.0

4. Sabre and Business Continuity Planning Our Partners www.sabretele.com August 2008 Version 1.0

5. Sabre and Business Continuity Planning Reactive Solution - Bronze Emergency Only Service Provide re-routing of telephones calls in the event of a Disaster Recovery incident Service Features and Benefits • Initiated by contacting our service department Sabre liaise with service provider • to divert calls on your behalf • Call diverts set up, on average between 2 to 4 hours • Free of charge, until incident occurs • £149.00 charge per incident to begin re-routing of calls * • 0.02p per minute for national diverts * • 0.12p per minute for mobile diverts * * Service providers also charge 0.01p per minute for national diverts. Additional charges may apply, subject to number of lines. Divert rates subject to fluctuation. www.sabretele.com August 2008 Version 1.0

6. Sabre and Business Continuity Planning Proactive Solution - Silver Seamless Service Sabre take ownership by managing communications and lines on your behalf Service Features and Benefits • Lines adopted and re-routed via carrier grade infrastructure • 10 –15% Savings on line rental and call charges ongoing • Pre programming of employee details to provide an automatic switchover • Ability to divert ISDN “Direct dial numbers” to location or device • Set up fee £10.00 per number • £12.00 per user annual retainer fee www.sabretele.com August 2008 Version 1.0

7. Sabre and Business Continuity Planning In House Solution - Gold Precautionary Service Sabre take ownership by managing communications and lines to support your business requirements Service Features and Benefits • Redundancy planning – e.g. applying additional power supplies to telephony equipment • to reduce risk of failover • Resiliency – duplication of services to another site, whether it be another office in a • separate location who can seamlessly take over your mission critical call traffic; or • alternatively utilise our managed services to direct your calls to contact/call centre. • IP & SIP Technology – to provide a load balancing across your telco services, by • implementing IP or SIP trunks. • Business need assed by free health check conducted by Sabre engineer. www.sabretele.com August 2008 Version 1.0

8. Sabre and Business Continuity Planning Fully Managed Solution - Platinum CIPteX Rapid Business Recovery For Loss of Office Access or IT / Phone Communications Service Features and Benefits • Rapid setup of office phones and data / internet access • Minimal capital expenditure / Pay per use structure • Minimal onsite structure (satellite, mobile and WiFi technology) • Call redirection • Rapid response against SLA’s • Use as part of a control centre • 0800 number with messages to provide up to date information to staff without office access • Automated or staffed messaging – update managers on work availability. • Relocation to backup site • Home or remote / mobile working • Location independent with access to International communication networks • Prioritise mission critical parts of the business such as call centres • Costs start from £20.00 per month per Handset, subject to existing telco services www.sabretele.com August 2008 Version 1.0

9. Sabre and Business Continuity Planning Frequently Asked Questions Our Reliability • System located within a secure data centre incorporating the maximum level of • resilience and reliability. • State of the art technologies utilised from industry leading vendors. • 24hour, 365 days per year Support; sustained by a number of the countries highest • qualified technical personnel. • Other features; inc Call Billing, Call Recording, Call Centre, Real time reporting and Mobility Solutions. • Relocation to backup site www.sabretele.com August 2008 Version 1.0

10. Sabre and Business Continuity Planning Summary of Services Bronze Service - Reactive Solution Emergency Only Service FOC until incident Silver Service – Proactive Solution Sabre take ownership by managing communications and lines on your behalf - Set up fee £10.00 per number Gold Service - In House Solution Sabre take ownership by managing communications and lines to support your business requirements – FOC initial Health check Platinum Service - Fully Managed Solution CIPteX Rapid Business Recovery with no capex, costs start from £20.00 per month per Handset

11. Sabre and Business Continuity Planning Thank You Any Questions Presentation by Paul Vine