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Determining Your Worth/ Communicating Your Value Through 88 Benchmarking

Determining Your Worth/ Communicating Your Value Through 88 Benchmarking. Diane G. Schwartz, M.L.S., A.H.I.P. UNYOC Benchmarking Chapter Educator D irector of Libraries Kaleida Health Buffalo, NY. MLA’S Benchmarking Task Force. Chair- Bernie Todd Smith Board Liaison - Roz Dudden

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Determining Your Worth/ Communicating Your Value Through 88 Benchmarking

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  1. Determining Your Worth/Communicating Your Value Through 88Benchmarking Diane G. Schwartz, M.L.S., A.H.I.P. UNYOC Benchmarking Chapter Educator Director of Libraries Kaleida Health Buffalo, NY

  2. MLA’S Benchmarking Task Force • Chair- Bernie Todd Smith • Board Liaison - Roz Dudden • Canadian Liaison - Elizabeth Reid • Administrative Team - Deb Rand • Content Team - Janie Kaplan • Publicity Team - Susan Schweinsberg Long • MLA Staff- Kate Corcoran • Training Team - Jacque Doyle

  3. Why Benchmark? • B Buy-outs • E Ernst & Young • N Negative earnings • C Competition • H High costs • M Managed care • A Accountants • R Return on investment • K Knowledge-based information

  4. Value of Benchmarking • Compares your library’s data to other institutions. • Helps you justify expenditures for: • collection development • staffing • new services • infrastructure.

  5. Benchmarking Provides • Structured improvement that can determine and help implement a “better way” to do a job. • A mechanism for evaluating performance. • A means of measuring your performance against that of others.

  6. BenchmarkingInvolves Comparability • Makes resources and processes comparable across institutions. • Number of librarians per number of medical staff • Number of books per total hospital employees • Institutional data is crucial. • Patient discharges • Outpatient visits

  7. Three phases of benchmarking Phase I - Beta Testing (Fall ‘99-Winter ‘00) • Determine “minimum” data set. • Develop benchmarking screens in members-only area of MLANET. • Train Benchmarking Chapter Educators (BCEs) • Open beta pages for data entry. • Beta ends Nov. 15, 2000 • Analyze data/user comments.

  8. Three phases of benchmarking • Phase II - Database is live (2001) • Add data elements. • Open pages for full data collection. • Review comments and revise instrument. • Request individual reports. • Connect institutions with benchmarking partners.

  9. Three phases of benchmarking • Phase III - Future Expansion of Network • Link benchmark data to other organizations’ • data, e.g., AAHSL. • Create and provide formulae for developing outcome measures. • Develop criteria and list of institutions meeting “best practices.”

  10. Beta Test • Limited to MLA members only. • Need at least 100 library profiles. • Overall procedure will be improved based on user comments. • Data from beta used only to test survey reliability unless user wants to keep.

  11. Questions to Consider • What might prevent you from participating? • What do you expect to gain from participation? • How do you want the data to be used by MLA? • How do you get involved!

  12. 20-30 Minutes How Long Will it Take? How do I do it? Go to www.mlanet.org User ID and password Email Kate Corcoran, MLA corcoran@mlahq.org

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