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Eight Great Traits of Superstar Leaders

Eight Great Traits of Superstar Leaders. with Mike Frank, CSP, CPAE. The CUSTOMER may not always be right BUT the CUSTOMER is always the CUSTOMER. The EMPLOYEE may not always be right BUT the EMPLOYEE is always the EMPLOYEE. P ersonal R esponsibility I n D eveloping E xcellence.

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Eight Great Traits of Superstar Leaders

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  1. Eight Great Traits of Superstar Leaders with Mike Frank, CSP, CPAE

  2. The CUSTOMER may not always be right BUT the CUSTOMER is always the CUSTOMER

  3. The EMPLOYEE may not always be right BUT the EMPLOYEE is always the EMPLOYEE

  4. Personal Responsibility In Developing Excellence

  5. Personal Responsibility In Developing Employees

  6. “HIRE FOR ATTITUDE, TRAIN FOR SKILLS” • Instead of • Hiring for skills and • Training for attitude

  7. “Catch People Doing Things RIGHT” Blanchard / Johnson

  8. Arm T A_ _ FAT ABS T_ _ LID EGG DNA PIT GUT 10 3 Letter Body Parts

  9. Arm Toe Eye Ear Leg 10 3 Letter Body Parts Hip Lip Rib Jaw Gum A_ _ FAT ABS T_ _ LID EGG DNA PIT GUT

  10. FINISHED FILES ARE THE RESULT OF THE YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF MANY YEARS

  11. SEVEN MANAGEMENT / LEADERSHIPERRORS • 1. Listening without hearing • 2. Telling instead of selling • 3. Criticizing without correcting • 4. Delegating without surrendering control • 5. Promising without delivering • 6. Praising in private, only • 7. Criticizing in public

  12. OPPORTUNITY • IS • NOWHERE

  13. OPPORTUNITY • IS • NOW HERE

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