A Guide to Live-In Care at Home

1. TheHomeCareSpecialists 2 5 t s h d n A a n H n i v g e n r i p s 25Years l a e r H y Live-inCare AGuideToLive-inCareAtHome

2. IntroductiontoLive-inCareAtHome Contents: AboutHelpingHands HelpingHandsisaspecialist providerofLive-inCare.Withover25years’experience providingcustomerswithhomecaresupportfromourteamof professionalCarers,westriveto provideonetooneLive-inCarethatisspecifically tailoredtoeachindividual.Weworkwithourcustomers,their families,doctors,andotherhealthcare professionalsto providehomecaresupportofthehighestquality.WiththerightLive-inCaresupportfromexperiencedLive-inCarers,weenableourcustomerstostayinthecomfort oftheirownhomeandpursuethelifestyletheywant. Introduction to Live-inCare Knowingwhenit’stime to considerhomecare Advantagesofcare in yourownhome fromHelpingHands A visual guide to Live-inCare Live-inCareprocessstagebystage HowHelpingHandswill assess the levelofcareyourequire YourCarer Getting the rightCarerforyou What’snext? Theguide: We’vecreatedthisguidetogiveyoumoreinformationontheLive-inCareprocess,includinghowtorecognisewhenyouor yourlovedoneneedsfulltimehomesupport,how the levelofcareyourequire willbe assessed,andinformationonchoosingyourCarer. 10.Needmoreinformationon Live-inCare fromHelpingHands? You’llfind out: • WhatLive-inCareis? • AdvantagesofLive-inCare • Whenit’stimetoconsiderfulltime Live-inCare? • Howyourhomecareneedswillbeassessed? • Whatacaresupportplanis? • How flexibleLive-inCarecanbe? • HowtochoosetherightCarer foryou? • Theimportanceofre-assessingthelevelofcareyourequire • HelpingHands’Live-inCareprocess,stagebystage Dementia Helpline call08081611626

3. Live-inCarefromHelpingHands TheHelpingHandsteamhas over25years’ experienceinproviding customerswithLive-inCareservicesacrossthecountry.OurteamofprofessionalCarersarespeciallytrainedtosupport peoplewitha numberofdifferentmedicalconditionsandneeds. OurspecialistawardwinningtrainingfacilityprovidescontinuoustrainingtoourteamofprofessionalCarers,whoallgainin-depth knowledgeontopicssuch asmovingandhandling, mobility,complexand personalcare,andarangeofconditionsincludingDementiaCare,StrokeCare,PalliativeCareandCancerCare. Unlikeothercareagenciesthatdon’t directlyemployalloftheirCarersour Live-inCareisfullymanaged.HelpingHands customersandtheirfamiliesbenefit fromalargeteamofexpertsupport staff,includingLocalCareManagers, regionaltrainers,registerednurses,andmanagementteams,aswellasourprofessionalCarerswhoareemployed directlybyHelpingHands. IntroductiontoLive-inCare WhatisLive-inCare? Live-inCaremeansthatyouor yourlovedonewillreceivethesupportyourequireinthefamiliar surroundingsofyourownhome,byaprofessionalhomeCarerwhowilllivewithyou7daysaweek.Whetheritis personalcare,housekeeping or companionshipyourequire,yourLive-inCarerwillbethereonafulltimebasis offeringonetoonesupport. Theywill helpyouwitheverydaytaskssoyoucan stayinthecomfortofyourownhome, closetofriendsandfamily,andintheenvironment,communityandroutineyoualreadyknow. “Thecareneedsof adults arerising. Thoselivingwithlong-term, multiple health conditionsand disabilities arelivinglonger.” FormoreinformationaboutourLive-inCareservicecallusnowon08437759570 orvisitwww.helpinghands.co.uk

4. TheinformationbelowwillhelpyoudetermineifyourequireprofessionalLive-inCare.TheinformationbelowwillhelpyoudetermineifyourequireprofessionalLive-inCare. • Haveyou been dischargedfrom hospitalandrequirerecoverytimeathome? • Areyou looking to leaveacare homeand are unsurewhetheryour needs canbe metathome? • Areyou strugglingwitheverydaytasks,likedressing,shoppingandcleaning? • Doyou haveaprogressivemedicalconditionthatrequiresanincreasinglevelofassistance? • Areyou vulnerable to falls whichmaycauseseriousinjury? • Areyou forgetfulandgettingeasilyconfused? • Doyou requireregularmedicalassistanceforadministeringmedication? • Haveyou lostweightfromfailure to cookandrequireprompting to eat? • Doyou need assistancewithpersonalcare andhygiene? • Doyou oryourfamily need abreak? • Doyou need PalliativeCare? Knowingwhenit’stimetoconsiderhomecare Theremaybeatimewhenyou thinkyouneedextrasupportwitheverydaylife.Perhapsdailyhouseholdtasksarebecomingincreasinglydifficult? Perhapsyouneed helpwith personalcare?Orhaveyounoticedthatyourpartneror lovedoneisstrugglingtocopewitheverydayactivitiesor takingcareof themselves? Thesedifficultiescouldbe relatedtomedicalneeds, personalcareneeds,or theneedfor homesupportafteraninjury.Ifthese issues ariseitmaybetimetoconsidertheoptionofsupportfromaLive-inCarer whichcanbe providedonatrial,shortterm or longterm basis. Whenconsideringhomecarechooseareputablecompanythathas experienceandaccreditations. Thingsyouneedto consider: HaveIgotaspareroomfortheCarer? TheCarerneeds2hoursbreakperday-howwillIcoverthis? HowlongwouldIlikethecaretolast? DoIhavefundinginplace? Dementia Helpline call08081611626 Ourcustomerservicesteamareonhandtohelpyouconsideryourneeds-call08437759570

5. It’swhywepromotecontinuityoftheCarer. Aplacementcan be anythingbetween 4and8weeks in length. Somefamilies prefershorterrotations, andwehavesomeCarersthatstaywith the familyformuch longer spells.Whateverplacementyou require,wealwaystry to ensureyou receivecare from one Carerwhoknowsandunderstandsyourneeds. It’swhywewillcreateabespokecareplantailoredtoyou. Sothatyou benefitfromacare supportplanthatistailored to yourspecificneeds,andcanchangeasyour needs changewhether they’remedicalorpersonalrequirements. It’swhyweoffernursing-ledcare. Wecanprovide specialist Carerswho are trained in complexmedical conditionssoyou have all the assistanceyou need in yourownhome,rightthrough to end oflifecare. It’swhywepromoteindependenceamongstourcustomers. Highqualitycare meansthatyou oryourloved one isfree to remainindependent,andfree to continue living in the comfortofyourownhome,whilst receivingprofessional support. Advantagesofcareinyour own homefromHelpingHands We are afamilyownedandrunbusinesssoweunderstand the importanceofLive-inCare thatisof the highest quality, and the greatdifference it canmake toyourfamily. It’swhywe employourteamofCarersdirectly.OurlocallybasedCarers arehand-picked byexperiencedrecruitmentmanagers,andtrainedatourveryownCentreofExcellence. As a fullymanagedservicewe: • Always guarantee cover • Reassess andsupervise the trainingofourCarers • Providea24houron-call service • Providean extensivesupportnetworkincludingDementiachampions, regionaltrainers anda clinical nursing team.

6. AGuideToLive-inCare Step2 ConsiderwhetherLive-inCareistherightoptionforyouandyourfamily. 2 Inyourassessmentwewilldiscussyour: SupportNeeds MedicalRequirements DailyRoutine Interests 1 Step1 Contact HelpingHandson Mobility CareCosts Nutritional Requirements HousekeepingPreferences 08437759570 tofindoutmoreaboutLive-inCare. Step4 Step3 4 ChooseyourCarer. Bookanassessment withyourLocalCareServicesManagertodeterminethelevelofcareyourequire. 3 icon Step7 Weregularlyre-assessthelevelofcareyourequire toensureyouarereceiving therightlevelofqualitycare. 7 Step6 Benefit fromLive-inCareinyourownhome. Continuetolivecomfortablyinthefamiliarsurroundingsofyourownhomewhilstreceivingthesupport yourequire. 5 6 Step5 Agreeonastartdate,andyourCarerwillarriveatyourhome.

7. TheLive-inCareprocessstagebystage ContactHelpingHands.Wearehere7daysaweek to talk through yourqueryandtellyouabout the homecareserviceswecanprovide.Youcancall uson08087759570 to find out moreabout Live-inCare.Wewill be able to provideyouwithapproximatecostsofcareover the telephone once weunderstandalittlemoreaboutyourcurrentsituation. With the benefitofnewinformationcomes the luxuryofchoice. Now thatyouknowmore,thisis the time to discuss Live-inCarewithyourlovedones,review the informationandcostswehavegiven youand to decide whether one to one careathomeisworthmoreconsideration. Bookanoobligationassessment to find out moreaboutHelpingHands.Inturnwewillunderstand the levelofcareyourequire,and assess howwecanprovidecaresafely in yourhome.Working together wecan createacareplanandprovideyouandyourfamilywithadefinitiveweekly costofcare.Yourassessmentandcostingwill be validfor3months. Let’sfindyouaCarer.YourLocalCareServicesManagerwillworkwithourresourcingteam to identify potentialCarermatches foryou to review. Eachwillhavetheirownprofilesothatyouget to knowalittle bit abouttheirexperienceandpersonality. Agreeonastart dateandyourCarerwillstart providing careforyouoryourloved one.Theywill then completeadailylogand constantlyreviewthe careplan to ensurethatwearemeetingyour expectations. Benefit fromcare in yourownhome.Continue to livecomfortably in the familiarsurroundingsofyourownhomewhilst receiving the supportyourequire froma professional Live-inCarer. Re-assess the levelofcareyourequire.Overtimeitisimportant to re-assess the levelofcareyourequire to determinewhatlevelisrightforyouatthatparticulartime.

8. HowHelpingHandswillassessthelevelofcareyourequire Firstly,andmostimportantly, we need to discusswhichfactors of Live-inCare support are the mostimportant to you. Wewant to ensurethatyou are comfortablewith the care weprovide.Wewillalsodiscusswhat outcomesyou want to achievewith the care andsupportyou receive. Thiscould be regaining independence,rehabilitation, post-operativerecovery,orliving comfortablyandsafely in yourownhome. HelpingHandsworkscollaborativelywithfamilies to understand not just the careneeds but also the personality of the individual we are caringfor. Ifaftercontactingus,you decide that Live-inCare fromHelpingHandsis the right choice ofcare foryou,wewill then begin to assess yourspecificcare requirements. As part ofyourassessmentyourLocalCare ServicesManagerwillcarefullyevaluate the typeofcare you require,and the levelofcare thatyou willneed.Allof this isconducted to ensureyou are comfortableandinvolved with thesupportprovided. Ourentireassessmentprocessisflexibleandbespoke to you.Theassessment normally takesapproximately2hoursandisvalidfor3months. Questions to prepareforinclude: • Detailedinformationofanymedicalconditions. • Requiredmedication– are you takinganyprescribedmedicationat themoment? • Interestsand hobbies –with the supportofaCareristhereanythingyouwouldlike to try? • Whatdoyou like to eat? Howandwhere? • Religiousbeliefs. • Housekeepingpreferences–wheredoyou like to do the weeklyshop?Andhowdoyou likeyourhome to be kept andmaintained? • Mobilityassessment–howdoyou currentlymanage?Isthereanyequipment needed? • Anyspecificsas to dailyroutinesothatwecanensurecontinuity. • Nighttimes –howdoyou managecurrently?Istherea need forsupport throughout the night? YourCareSupportPlan To establishyourrequirements,you andyourfamilywillmeetwitha LocalCare ServicesManagerwhowillcarry out the assessmentprocess, in thecomfortofyourownhome,or in a hospitalorcare homesettingifneeded.Thisassessmentisvital in gathering all of the informationthatyourCarerrequires todeliverandbuildonyourcare supportplan. Theassessmentlooksateverypossibleaspectofcare you couldrequireand to whatlevel it isneeded.Eachcare planis therefore unique to you andyourfamily. Itisimportantthatyou are able to talkcomfortablyandthatwehaveanticipatedhow the personbeing assessed mayfeel.Ifthereisadesignated PowerofAttorney it isalsoimportantthat they are present. FormoreinformationaboutourLive-inCareservicecallusnowon08437759570 orvisitwww.helpinghands.co.uk

9. TheHomeCareSpecialists TheflexibilityofLive-inCarefromHelpingHands Yourcaresupportplanisaworkingdocumentthatisentirelyflexibledepending onyourchangingneeds.Ifyoufindthatyouneedextracare,yourCarer,alongwithyourLocalCare ServicesManager,willadaptyourcaresupportplansothatitevolveswithyou. Locallybasedmanagers Localtrainingteams Clinicalnursingteam Wehavethebenefitofmanyexperts withinHelpingHands.Wecan introduceyouandyourfamilytoourexpertsatanypointinyourcare journey;whether itbeaClinicalNurse,DementiaChampionor Dietician.Thereisalarge supportstructure inplacetomakesure thatwecanproactivelysupportyouandyourfamily,every stepofthe way. Fastresponse team Noagencyfees

10. Weknowthatmatchinga customertoaCareris vitaltoyourcareandtherelationshipyouwillhavewithyourCarer.Takingintoaccountyour personal preferencesandthetimeframe within whichyouwantto startcare,combinedwithknowledgeofourCarer base,youwillbeofferedaprofileofeachCarerthatwewouldlikeyoutoconsider.OnceyouarehappywewillarrangealloftheCarer’stravelandbriefing. Unlikesomeagenciesthecostoftravelisnotpassedontothe customer. YourCarer HelpingHandsoffersafullymanagedservice,whichmeanswedirectly employallofourCarersratherthanactingasanintroductoryagency. OurprofessionalLive-inCarersare marketleading,having providedLive-inCarefor over25years.HelpingHandshasavery clearunderstandingofthecalibreofpersonwerequire,andthetrainingandongoingsupporttheyneed.ThisishowwegettheCarermatchwitheachfamily right. Familyowned25 years “Fromour25years’ofexperience,we knowthat matchingacustomertoaCareristhemostimportant factorincementingasuccessfulrelationship.” Directly employed Carers Continuity&Carerchoice Overnighthandovers CQCRegulated

11. GettingtherightCarer foryou Jean,82 Jeanhasjusthadahipreplacementandrequires regularphysiotherapyasapartofherrecovery.Afterleavinghospital,shestruggledtogetaround sorequestedLive-inCaresupportfromHelpingHands.Wehavecompletedherassessmenttoascertainthe levelofcarethatshewillrequire fromherCarer. WenowknowthatJeanstrugglestoget outofbedonherown,andshealso requires helpgettingshoweredanddressed.Jeanalso toldusthatshewillneed helpwithhouseworkandshoppingasshecan’twalkfarduetopain inherhip.Jeanenjoysreadingand regularlymeetsfriendsfor lunchandawalkinthepark.Duetoheroperation,shewillneedlotsof helpgettingoutandabouttomeetherfriends,andherCarerwill helpherwithphysiotherapyexercisesthreetimesaday. Melanie-HelpingHandsCarer UponmeetingwithJeanandcarrying outherassessment,her LocalCare ServicesManager proposedthatMelaniewouldbeagoodfitasherCarer.MelaniehasbeenworkingasaCareratHelpingHandsfor thepastfouryears,andwasfullytrainedasaCareratourCentreof Excellence. Melaniehashadextensivemovingandhandlingtraining,andalsohasprevious experiencesupporting customerswhorequire physiotherapytreatmentafterkneeandhipreplacementoperations.Melanieisakeenreaderand regularlykeepsuptodatewiththelatest crimefictionreleases.Shealsolikestoget outandabout. Apositiveoutcome JeanandMelanieareagoodmatch.MelanieenjoyshelpingJean’srehabilitationand helpsherto sticktoher exercise regime,withextraencouragementfromMelaniewhenitisneeded.WhileJeanwasfindingherfeetagain,MelanietookcareofallofthehouseholdtaskssoJean couldconcentrateonher health.

12. What’snext? TheHomeCareSpecialists WeworkveryhardtoensurethattheLive-inCareprocessrightthroughtostartingcareisaseasyandasresponsiveaspossible. Sometimeswecan startcarethesamedayasyourrequest,sometimesittakesalittle longer,butwewillalwaysdoourverybesttofindyoua solutionthatworks. FullymanagedLive-inCarefromHelpingHands YourCarerwillarriveandwillsoon settleintothenew routine.Weexpectthemtocompleteadailylogtorecord details,suchaswhatmedicationistakenatwhat timeofday,any problemsthathaveoccurred,any visitsfromfriendsor family,or otherfactorsthatcouldpotentiallyaffecthealthor well-being. HelpingHandsverymuch believesincontinuityofcare,sowedoourverybesttoensurethatourCarers staywithyoufor aslongasyouarecomfortable. Typically,thiscanbe4-8weeks. Whenitistimefor achangeoverweaimfor all Carerstoprovideadetailedhandover,often overnight,sothatallaspectsofthecareplancanbeunderstood. OurfullymanagedservicemeansthatyourLocalCare ServicesManagerwillbeyourpointofcontact throughout.Theywillmaintain regularcontactwithyou,andyourCarer,toensurewearemeetingyourserviceexpectationstoourveryhigh standardsofcare. NeedmoreinformationonLive-inCarefromHelpingHands? WehopethisguideonLive-inCareatHelpingHandshasprovidedyou withallthenecessaryinformationyourequiretodeterminewhetherornotyouwouldbenefitfromLive-inCare. If,however,youneedanyfurtherinformationonLive-inCareforyouorforalovedone,youcancontactourexpertteamon08437759570oryoucanvisithttp://www.helpinghandshomecare.co.uk/live-in-care/. Oneofourcarepractitionerswillbehappytotalkyouthroughanyaspect oftheLive-inCareprocess. Thisguidehasbeen producedbyHelpingHands,aUKbasedhomecareprovider,specialisinginLive-inCare tailoredtotheindividualneedsof eachofourcustomers.Wealso providehourlyvisitingcare,complexcare,respitecare,nursing-ledcare,andpalliativecare. Ifyouwanttolearnmoreaboutthehomecareservicesthat HelpingHandscanprovide,visit http://www.helpinghandshomecare.co.uk/ Dementia Helpline call08081611626