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Toyota New Zealand Extranet Project

Toyota New Zealand Extranet Project. Upfront & Personal Engage your stakeholders and gain consensus to manage change Mike Shaw. Upfront & Personal. Engagement + Consensus . = manageable change But aren't these just a standard responsibilities of the PM/BA/IA?. Upfront & Personal.

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Toyota New Zealand Extranet Project

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  1. Toyota New ZealandExtranet Project Upfront & Personal Engage your stakeholders and gain consensus to manage change Mike Shaw

  2. Upfront & Personal Engagement + Consensus. = manageable change But aren't these just a standard responsibilities of the PM/BA/IA?

  3. Upfront & Personal Why is engagement so important to this particular project? • Where are the business drivers? • Unchartered territory • High level of business change

  4. Upfront & Personal Why is concensus so important? • Mature vs. Immature strategy • Not just during start-up • Agreeing to disagree

  5. Agenda • Unpack topic • Background • Engagement • Consensus

  6. Web @ TNZ Current landscape • Public site – MCMS 2002 • Branding concept site - PHP • Intranet – SIB CMS/WSS • Extranet – SIB CMS

  7. Extranet @ TNZ Purpose & Contents • Knowledge sharing platform for our franchise network • Transactional links to our mid & back office systems • Technical, parts & accessories, marketing resources, image libraries • Technicians forum

  8. The Project Business Case • Ageing hardware • Scare support/development resource • Integration difficult • Poorly constructed IA • Complex CMS

  9. The Project Deliverables • A flexible, standardised, supportable platform • More in-house control • A simple yet comprehensive CMS • An intuitive, simple website • Promote a knowledge/comms strategy

  10. Principles - Lean - - Simple - - Self Help - - Customer Focus -

  11. Approach Sharepoint development strategy • H1 – Nuts 'n Bolts • H2 – Bells 'n Whistles • H3 ... H4 … H5 ? FROM NEWBIES …TO …ROCKSTARS!

  12. Our Engagement Model

  13. Wider Sharepoint community Business community • Industry uptake • FMG Providers • Microsoft Industry professionals • Articles, Blogs, Books …

  14. Internal Stakeholders Management • TNZ Executive • Strategic workgroups Infrastructure/Operations Team • Technical project alignment • Windows & Database • Service Desk

  15. Customers – Dealer Pilot Group Engagement • Workshops • Heuristic evaluation • Personas • Wireframes • Design Consensus • Share findings with other customers

  16. Customers – TNZ WebChamps Engagement • Content contributors • Use-cases • Workshops, protoyping • Monthly 'Hui's' Consensus • Ownership - individual & collective

  17. Development partners • Analysis & Development – Inov8 • Architect - Knowledge Cue • Analysis & Design – BaseTwo Engagement • Weekly QA/planning sessions • Deployment previews

  18. Project Team Engagement • Problem solving sessions • Hui's - as and when Concensus • Sometimes, not always!

  19. Summary • Be upfront • Consensus • Change small initially

  20. Q & A

  21. Thankyou

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