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Enhancing Virtual Library Experience: A Guide for Librarians

Discover the significance of Virtual Librarian Services in contributing to student retention and learning experiences. Learn about challenges, innovative solutions, and strategic approaches tailored for the modern student. Explore the role of knowledgeable guidance for efficient information access.

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Enhancing Virtual Library Experience: A Guide for Librarians

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  1. m-libraries 2009 ConferenceJune 23 2009 Providing virtual library service to the global online student Melody Hainsworth, Ph. D. Cheri Rauser, M.L.I.S. www.hmsmg.com/thevirtuallibrarian The Virtual Librarian Service

  2. Need to be a library and to serve Need to want to contribute to retention Need to be part of the student’s learning experience Why provide a Virtual Librarian mReference experience? m-libraries conference june 24 2009

  3. Why provide a Virtual Librarian mReference experience? • Need to lead the student to new learning styles • Need to expand services without adding space • Needs of accreditation • Need to be on the distance learning platform and at the point of use m-libraries conference june 24 2009

  4. m-libraries conference june 24 2009

  5. Quick, accessible, knowledgeable guidance to the right information at the right time. What is service to the client? How does  VLS put  a  face on the mReference experience? m-libraries conference june 24 2009

  6. Quick, accessible, knowledgeable guidance to the right information at the right time. Fit the method of delivery to the mode of access How does  VLS put  a  face on the mReference experience? m-libraries conference june 24 2009

  7. Quick, accessible, knowledgeable guidance to the right information at the right time. The m.device acts as an intermediary device in the reference interaction. How does  VLS put  a  face on the mReference experience? m-libraries conference june 24 2009

  8. Quick, accessible, knowledgeable guidance to the right information at the right time. Using knowledgeable librarians Deliver subject specific content. Student success=point of use assistance How does  VLS put  a  face on the mReference experience? m-libraries conference june 24 2009

  9. Challenges for the Virtual Librarian mReference experience- administratively • time to learn how to use CSS; mobile app development; widget apps • “small” design mentality • wrap around text • fast loading images • limit video images • your student profile plays a role • geographic/country technology issues m-libraries conference june 24 2009

  10. Challenges for the Virtual Librarian mReference experience- administratively • attention to time issues: response rate/time differences; students/faculty won’t wait • time zone differences • familiarity with the databases • consortiums • contract out m-libraries conference june 24 2009

  11. . Challenges to a Virtual Librarian service or experience? Distance education software platform Funds - budget Adequate staff Knowledgeable staff Extreme fast growth in distance education Gateways, proxy servers, authentication issues Password diffusion over multiple devices University/College priority which drives time for development Determining need and capability for both student, faculty and librarians Vagaries of m.devices: iphone vs. blackberry vs. netbook and which vendor Necessity to locate the VLS link near the point of use: service or content Depending on device, the reference exp will be affected m-libraries conference june 24 2009

  12. . RSS Podcasts Alerts Images Video images Social networking sites Business networking sites competing software What are the various mediums to pay attention to and what can you get into trouble with: m-libraries conference june 24 2009

  13. You need a form of assessment Survey student close to the reference activity Survey should be easy to do on a m.device Collect data on the survey for only what is meaningful Demonstrate changes made to the service in response to the student survey What about accreditation and continuous improvement m-libraries conference june 24 2009

  14. So : What are the commercial database owners planning to make available for viewing on tiny screens Ebsco ACM Gale:Cengage:Infotrac m-libraries conference june 24 2009

  15. Thank you The Virtual Librarian Service Melody Hainsworth, Ph. D.  Cheri Rauser, M.L.I.S. www.hmsmg.com/thevirtuallibrarian/ thevirtuallibrarian@gmail.com

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