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Screening & Outcomes

Screening & Outcomes. How to incorporate screening to your basic I & R program. Objective. Demonstrate how screening positions I & R as the “gateway” to Continuums of Care. Aren’t we doing this already?. Housing.

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Screening & Outcomes

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  1. Screening & Outcomes How to incorporate screening to your basic I & R program

  2. Objective Demonstrate how screening positions I & R as the “gateway” to Continuums of Care.

  3. Aren’t we doing this already? Housing The difference is reach of service & tighter connection of services to client needs.

  4. Where to begin • Information Gathering • Revenue Generating

  5. Information Gathering • Identify target population • Validate agency role in the continuum • Position for future funding • In-reach to learn about the current caller needs • Helps with overall assessment process for better referrals Examples: • Veterans • Health Insurance and utilization

  6. Revenue Generating • Leverage current and upcoming programs • Logical connections • Capitalize on data collection capabilities regarding target populations • Build on relationships with community partners to avoid duplication of services Examples • CETF-bridging the digital divide • SNAP (food stamps) • Developmental Screening • HPRP-housing

  7. Developing Key Partnerships Identify Potential Funding Streams When you are developing screening you want to be sure it is in SUPPORT of the service network needs. Develop MOUs • Take time to develop a trusting relationship (understand each others organizations) • Plan on some pro bono work but establish boundaries • Be clear about roles and responsibilities • Use the MOU in day to day business-it’s a living document *Service and data have value!*

  8. How to develop a screening • Groups to consult or engage with • Collaboratives and advisory committees • Subject matter experts • Other I & R providers • Steps • Develop basic screening questions internally-establish target population is already using I & R service • Take data to the partners to share and learn • Review and/or gather resources for your database • Learn about the culture of the target population • Avoid duplication of services • Test screening

  9. Examples of Screening Conducted by 211 LA to Various Target Populations

  10. Break for Part 2

  11. Implementation Steps • Technology needs and requirements • Training • Data collection • Outcomes reporting • Utilization of data

  12. Technology needs and requirements • How will you collect the data? • Integration with I & R software is ideal • Other tools will work (Survey Monkey, etc.) • Individualized fields • Quality requirements • Development of protocol • Measurable goals • Sample size • Who to screen • Time frame

  13. Training staff • Introduction to concept • Understanding the “WHY” • Training styles • Incorporation of practice and role play • Utilize subject matter experts • Teach to the protocol without becoming prescriptive • Revisit the training with regularity (tips of the day, coaching, huddles, & refresher training)

  14. Why training is so important…

  15. Outcomes reporting • Show impact • Tell a story with your data • Show the partners how to use the data • Utilize data for future funding • Success stories to emphasize impact Sample Reports in your packets!

  16. 211 Impact data • 211 Impact data reporting examples: • HPRP – 19,113 screening with 16,630 targeted referrals • Bridging the digital divide – 2,096 screens with 96,694 referrals • Homeless family vouchering – 1,169 screens with 1,479 referrals in 2011 • CalFresh education and outreach – 55,585 screens with 5,818 referrals in 2011 • Developmental delay screening (0-5) – 2,845 screens with 2,759 referrals • Veterans screening – 7% of 211 callers are Veterans or former military • Caller needs (geographic, quantitative, and topical) • Disaster response and recovery • GIS mapping of available resource and/or services provided

  17. Health screening data • Screened over 80,000 callers over a 2 month period • 23% of callers to 211 do not currently have health insurance • 32% of children under 18 years of age are also not insured • 11% of callers identify as having Type 1 or 2 diabetes • 24% have received services from an emergency room in the past year (1/2 more than once) *211 LA County callers need assistance accessing preventative health care and utilizing health insurance

  18. *Families represent 43% of total shelter calls received and 40% of total food calls. **Other multiple includes households with multiple members such as a family with adult children, and agency calling for a client, etc. ***Daytime encompasses calls received Monday‐Friday from 9:00am to 2:59pm. After‐hour calls are Monday‐Friday from 3:00pm to 8:59am and all day Saturday and Sunday. **** All Emergency Shelter and Food requests are included under the DPSS call count reported in the monthly invoice.

  19. Data can lead to programs…

  20. Maribel Marin Laura Mejia Executive Director Program Manager mmarin@211la.org lmejia@211la.org Amy Latzer Chief Operating Officer alatzer@211la.org

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