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Chapter Eight

Chapter Eight. Improving Performance with feedback, Rewards, and Positive Reinforcement. Team Moai: Jennifer Bradley, Lindsey Thompson, Derek Bronken, Kelly Clayton, Andrew Stephens. Instructional Clarifies or teaches new behavior.

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Chapter Eight

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  1. Chapter Eight Improving Performance with feedback, Rewards, and Positive Reinforcement Team Moai: Jennifer Bradley, Lindsey Thompson, Derek Bronken, Kelly Clayton, Andrew Stephens

  2. Instructional Clarifies or teaches new behavior Feedback’s Two FunctionsFeedback ~ Objective information about performance Motivational • Serves as or promises award • Can be enhanced by specificity of goals and feedback

  3. 3 Sources of Feedback Others   Task Self 

  4. Tend to remember Curbs motivation Easier to deliver Tend not to remember Respond by improvement Requires methodical delivery Can damage self-efficacy Positive & Negative

  5. Upward Employees evaluate boss 360-Degree Comparison of anonymous feedback from one’s peers with self-perceptions Unconventional Approaches

  6. Why Feedback Often Fails • Feedback is used to punish, embarrass, or put down employees • Those receiving feel that feedback is irrelevant to their work • Those receiving feedback believe it relates to matters beyond their control • Feedback information is provided too late to do any good • Employees complain about wasting too much time collecting and recording feedback data • Feedback recipients complain about feedback being too complex or difficult to understand

  7. Types of Rewards Extrinsic Intrinsic Reward Norms Profit maximization Equity Equality Need Organizational Rewards Systems

  8. Distribution Criteria • Three general criteria • Performance: Results • Performance: Actions and behaviors • Non performance considerations • Pay for performance (incentive pay)

  9. Reinforcement • Contingent Consequences • Positive Reinforcement • Negative Reinforcement • Punishment • Extinction Thorndike’s Law of Effect Skinner’s Model Respondent Behavior Operant Behavior

  10. Schedules Of Reinforcement • Continuous Reinforcement • Intermittent Reinforcement • Fixed/Variable Ratio • Fixed/Variable Interval • Shaping Behavior with Positive Reinforcement • Shaping Job Behavior Effectively

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