Medium & Large Enterprise Segment 2002 Offering

1. Medium & Large Enterprise Segment 2002 Offering OmniPCX 4400 R4.2

2. Release Presentation Content • OmniPCX 4400 R4.2 key benefits • Release description • Empowering OmniPCX 4400 call handling • U.S. specific features • IP world architectural enhancements • Networking features • Management tools and solutions • OmniVista R1.5 • OmniTouch multimedia • System optimization • Product positioning • Sales means and tools • Launching policy and pricing

3. OmniPCX 4400 R4.2 Generic offering Key Selling Points

4. Key Arguments to win Business • Do your employees frequently need to participate in conference calls with small groups of people? • The casual conference feature is the answer for up to 6 parties within the same conference. • Do you need to allow multiple employees to access the same voice mailbox? • The new voice mail box supervision feature provides such a mode. • Are you interested in receiving an announcement on your office phone while you are already engaged in a voice communication ? • Then you will appreciate the call announcement feature. • Do you need to allow a line / extension to be shared by a group of employees? • The “key system” functionality with the Alcatel multi-line appearance (A-MLA) feature is the right answer.

5. Key Arguments to win Businesses • Do you want to offer new shared services to other companies? • The multi-tenant function is the ideal solution. • Do you need to control communications in emergency situations? • You now have at your disposal a set of safety features to efficiently manage priority calls, multiple levels of pre-emption, and call restrictions. • Do you use non-permanent agents in your call center organization? • The 4980 application R2.3 provides an easy way to switch from business to CCagent mode. • Do you need to have smooth integration with your current or future IP network? • The INT-IP function is the answer, three main features - trunking, media gateway, and IP Reflexes phones - on a single board. • Standard H323 V2 supported • Embedded SNMP agent supported

6. Key Arguments to win Businesses • Do you need to improve your outbound communications capabilities? • The CCoutbound application is ready to be implemented for your telemarketing and telesales campaigns. • Do you need to provide a high level of service to your Internet clients? • The CCweb & CCemail applications provide a human touch to your Internet clients by managing Web and email communications as any other voice communications. • Do you want to synchronize your existing directory with your telephone network and your intranet portal? • The 4760 company directory application provides links between your OmniPCX 4400 & any web based application.

7. Release 4.2 Presentation

8. OmniPCX 4400 R4.2 Call Handling Enhancements

9. OmniPCX 4400 R4.2 Call Handling • Casual conference • Voice mail box supervision • Call announcement quiet mode • Alcatel Multi-line Appearance • Calling name presentation (CNIP /I-Cname) • Multi-tenant • 4980 PC / IP telephony R2.3

10. Jane 65555 Insert Cancel Number of participants 4 addOn Number of participants:6 “Casual conference”What is the customer benefit? • Making a “conference call" with up to six parties in a “casual” way, i.e., no advance set-up required. Joe * Jim Conference George Jim IP Reflexes Jane Reflexes More info 4980 PWT/DECT Mobile handset

11. Voice mail box supervisionWhat is the customer benefit? • Allow a user or group of users to supervise and access somebody else’s mailbox • Who are the targeted users of this feature ? • Managers or assistants • To be sold to “assistant of busy managers” • Organizations that use group mailboxes, e.g., the “travel department” mailbox

12. Voice mail box supervision (1) How does it work? • A programmed key dedicated to voice mailbox access • Allows monitoring and access to voice mailbox Mrs. Sue Theboss Mrs. Jane • No message • New message (flashing) • Old or archived messages

13. Voice mail box supervision (2) How to implement? • No specific software license • How do you access? • Voice mailbox password must be known by supervisor(s) • Voice mail supervisor must be a multi-line set • Attendant or OmniTouch agent cannot be a voice mailbox supervisor • Product limits • Compatible with 4635 and VPS-compliant voicemail (within the limit of related voicemail VPS implementation) • Max number of supervised mailboxes is limited by the number of available programmable keys on the set

14. Call announcement programmed key Loudspeaker Announcement Announcer Call AnnouncementQuiet Mode • How does it work ? • Announcer hears nothing from engaged call • The A party must be in handset mode • No “hands free” or “group listening” mode Ongoing call “A” Party “B” Party

15. Call Announcement-Quiet mode How to Implement (1) • No specific software license • Product limits • “Announcer” needs a 4035, 4020 or 4010 (UA mode only) • A system parameter allows the use of former call announcement feature (per system basis)

16. Key System Feature – A-MLAWhat is the Customer Benefit? • How do you present a call to a group of users? • Alcatel Multi Line Appearance • Efficient management of incoming calls • Simultaneous ringing within a user group

17. Key System Feature – A-MLA Positioning (1) • OmniPCX 4400 “Group Telephony” Portfolio Level of services Complete CC solution: from call distribution to multimedia interaction innovative and unique call distribution CTI integration ACD v1 voice guidance overflow Call presentation Group telephony OmniPCX 4400 advanced telephony features call presentation Mini messaging secondary assistant Basic call distribution basic w/ queue Reflexes standard config Manager/ assistant set OmniTouch Contact Center Suite Multi line Hunting group Advanced hunting group A MLA

18. Key System Feature – A-MLA How to Implement? (2) • No specific software license • Product limits • 1,000 MLA groups on an OmniPCX 4400 node • A Reflexes phone can belong to up to 60 different groups • Number of Reflexes phones per MLA group: 100 • Only applicable on desk phones • Reflexes 4035/37 & 4020/4027 handsets mandatory • Stand alone feature • No A-MLA across ABC F2 network • No CSTA support on A-MLA • No PWT handset

19. Calling Name Identification(I-Cname) • Who is calling you from the public network? • Calling name presentation : • I-Cname = ISDN calling name • Feature provided by the public service provider (available on a subscription basis) 0155665732 GOMES 0155665732 GOMES MARIA ISDN ABC link T1 PRI or T0 or T2 INGRID

20. Multi-tenantWhat is the customer benefit? • To offer telephony services to companies within the same location: • End users do not invest in equipment but pay for a service that includes equipment management • Same location: Multi-company building, shopping center, shopping malls, local collectivity (city hall), airports, etc. • Minimize initial investment • Improved ROI • Central equipment shared, pay for the equipment actually used, negotiate tariffs with operators globally, special tariffs for internal calls (inter-companies)

21. Multi-tenant What are the Key Characteristics? • Main features • Numbering plan • Superposed Numbering Plans • CLI per company • Access restriction • PSTN and Inter company calls restriction • Attendant • Multi tenant attendant(s) • Private attendant(s) 20 / company • Voice mail • Centralized Voice Mail • Phone book • Phone book per company • Per company music on hold and waiting messages • Product limits • 256 companies max • Software license fees • Bill 1001 • Hillary 1011 • Colin 1021 • Danny 1001 • Chris 1012 • Mark 1023 • Tony 1024 • David 100 • Luke 101 • Tiphaine 102 P S T N

22. In which case do you need emergency communication features? • Every enterprise or organization may have to manage an emergency situation because of an alert, a crisis, or a special event. • To help handle such events, Alcatel offers: • The seizing of voice resources during • communication to avoid congestion, thanks to the Priority application • Gradual restrictions of voice communications between private network and public network, (for example, if you do not want your staff to phone a journalist after an internal crisis), thanks to the Call Restriction application

23. Emergency CommunicationPriority and Pre-emption • Priority is known in the security world as the “Multi-Level Precedence and Pre-emption”(MLPP). • Precedence: assigning a priority level to a call • Preemption: during establishment of higher precedence call seizing of resources used by lower precedence call • 16 levels of priority • These mechanisms apply to network and access resources (network trunks and telephones). • Compliant with CCITT I.255.3. • Available on T1

24. Information preempting call Information Priority call Release your communication How does it work? PREEMPTION ON BUSY SET preempted call Busy set avoidance

25. A C (1) break-up of communication between A and B. (2) higher precedence communication established between C and D. How does it work (2)? PREEMPTION ON BUSY LINK shortage of resource on network link B preempted call D preempting call Congestion avoidance

26. Call RestrictionHow does it work (3)? • The Call Restriction application allows gradual restrictions of voice communications • The alarm level is controlled • This level can be increased dynamically by alarm devices, attendant, or management consoles. • Each user, each trunk has a restriction category. • Only calls with an alarm category up to or equal to the general alarm level can be established. • 10 alarm levels

27. Call Restriction How does it work (4)? Alarm PSTN Alarm Emergency Security Manager D A C T2 level 5 B alarm level 0 alarm level 6: A barred to outside level 6 alarm level 7: A and B barred to outside D: The security manager activates the alarm level from his telephone. alarm level 9: all barred to outside

28. Attendant new features and improvements • Call by name using OmniVista 4760 directory • Direct Web access to OmniVista 4760 • Automatic screen pop up • Call presentation on 4059 attendant: • Call list presentation can be used with up to 20 configured attendants in the same attendant group • TA MMK r2 is mandatory • Attendant new features for hotel • 3 party conference with attendant • two attendants can be part of a 3-party conference • Attendant waiting on busy phone • Abbreviated number (phonebook) content display • on 4059 & 4035 attendant console

29. What’s new with 4980 R2.3Customer Benefits • Multi-device handling with “Twinset” mode • New desktop service: two phones + PC, Twinset“The Alcatel 4980 application moves from being device centric to user centric by handling all user desktop communication devices with unrivaled ergonomics.” • Offer simplification: • Only one license is needed (typically VoIP PC+PWT, UA+PWT, etc.) Multi-device available from OmniPCX 4400 R4.1.

30. What’s new with 4980 R2.3Customer Benefits • New desktop solution for “casual” Agent: • “4980 + CCagent” Application coupling • at Agent’s desktop level : • one launching for both Apps (separate Log on) • one Application visible on PC depending on Agent Log on(CCagent)/Log Off(4980) • automatic client switching by on Agent Log on (CCagent) / Log Off (4980) soft key • Simplified “User Customization” • Enhancements of Boss / Secretary • Remote access to calls log • OmniVista 4760 directory integration (LDAP) • Windows XP compliance for 4980 client at desktop

31. Public Operator Call 9 0 • By dialing 9 0, OmniPCX 4400 users can get help from a PSTN operator May I Help You? Telephone company

32. Pay number scheme Long distance call Area code In R4.2, every number like that can be barred: 1 *** 968 729 **** Wildcards Barring Pay Number Optimization • Configuration of pay number barring is now optimized: 1 818 968 729 1000 A such number is known as: 1 818 YOU PAY 1000

33. IP Feature Enhancements • INT IP multi-function operation • H.323 external Gatekeeper support • Fax T.38 support / analogue over IP device support • SNMP support improvement

34. IP INT IP Blade Multifunction Optimize your system! • Mix functions on a single INT IP board • To manage simultaneously • IP phones • IP crystals • ABC F2 trunks • Pure H.323 apps Branch office Remote IP Crystal INT IP OmniPCX 4400 R4.2 CPU ABC F2/IP INT IP CPU OmniPCX 4400 R4.2 IP Reflexes Pure H.323 device (MS Netmeeting) 4980 IP Telephony

35. “External” Gatekeeper “External” Gatekeeper IP INT IP INT IP H.323 supports External Gatekeeper Interoperability • New H.323 features supported • Fast connect and tunneling • OmniPCX 4400 R4.2 H.323 gateway supports Registration Admission Status protocol (to Gatekeeper) • Possibility to use full H.323 protocol on ABC links • Implementation • No new specific software license required • Works on INT IP boards only • Compatible with ABC networking • Tested external gatekeeper: • Cisco MCM • Radvision • Alcatel 5020 (VND / NGVN) • Other: Under NSDP

36. INT IP H.323 support (1) • PSTN access sharing and optimization • In VoIP Service Provider environment • With Alcatel 5020 and “carrier grade” trunking gateways • Security Issues: NAT and Firewall VOIP integration “External” Gatekeeper “External” Gatekeeper Under NSDP IP P S T N

37. Fax over IP support PSTN • Support of G3 fax over IP using standard T.38 protocol • H.323 / T.38 on UDP LR0 Z INT IP Z ZIP FXS Z T.38 IP IP IP LAN1 Main Site WAN IP Medium / Large Branch Office LAN3 IP IP INT IP Z LAN2 IP Remote Worker / Small Branch Office ZIP FXS

38. Remote branch office connectivityfor analogue and fax • Small branch office solutions • Interoperability with Alcatel eND media gateways for fax and analogue connections • Under investigation with OmniSwitch / Access product (VSA) • T.38 to be validated • Interoperability with third party media gateways • Through AAPP certification process • Under NSDP for others • Cisco • For sites with remote IP phones that also require minimal analogue / fax capabilities

39. 4760 launching SNMP Hypervisor integration Available on: • HP OV • TNG platform • OmniPCX 4400 R4.2 & OmniVista 4760 Unified animated topology Alarm notification Get SNMP hypervisor SNMP “Agent” SNMP traps Get SNMP CMIS Agent OmniVista 4760 OmniPCX 4400 r4.2 CMIS Alarms

40. Management Tools & Solutions OmniVista 4760 R1.5

41. OmniVista 4760 1.5 Key benefits • State of the art solution for medium and large customers • Modular solution from 10 to 10,000 users (*), for • Easy configuration (multi-node) and / or • Multi-carriers accounting and monitoring and / or • Animated topology and alarms and / or • Performance • Open platform, client / server, Web-based management • Alcatel 4740 / 4755 code book migration • Alcatel 4755 directory migration (* more than 10 000 users: under NSDP)

42. Alcatel 4000 Directory Alcatel 4755 OmniVista 4760 R1.5 Alcatel 4740 OmniVista 4760 R1.0 Alcatel 4730 Alcatel 4715 OmniVista 4760 1.5 Key Benefits (1) • OmniVista 4760 large capacity: A47xx replacement Directory Topology Traffic Observation Alarms Configuration Accounting 5,000 2,000 3,000 10-20,000

43. OmniVista 4760 1.5 key benefits (2) • Web company directory: • Access via a browser Netscape 4.7 / IE 5.0 (min.) • Intranet access* • Mapping tool for import / export with other directories* • Web page customization* • Automatic dialing – prefix management * Professional Services available… and recommended!

44. OmniVista 4760 1.5 Key Benefits (3) • Web directory – customized pages Logo Filters Icons Tree filtering Attributes / Area Font size Background Area headers

45. OmniVista 4760 1.5 Key Benefits (4) • Accounting for large networks • Cumulative counters • Global reporting on 12 months • Faster generation of global accounting reports • Tickets archive / reload • re-generation of detailed reports on past periods The challenge 10,000 users (10 Call Detail Record/ day) = 100,000 CDRs/day = 6 million CDRs within 3 months

46. OmniVista 4760 1.5 How does it work? • From accounting to billing in one report • Reports include fixed and telephone costs • The administrator creates • customized reports including fixed costs: Carrier’s fixed costs, costs depending of the type of set, the use of a voice mail, DDI, etc. • Reports are automatically generated, exported, and sent by mail Billing

47. OmniVista 4760 1.5 Product Limits • 10,000 users • 100 nodes IP connection (*) • Accounting: • 6 million CDRs in DB • 100,000 CDRs / day • CDRs storage for x months, x = 3 x 10,000 / users # • Directory • 200,000 entries (no change) • 1,000 Web consultation simultaneously (`* 400 nodes and PPP connection under NSDP)

48. OmniVista 4760 1.5Compatibilities BP info • OmniVista 4760 1.5: supported systems

49. OmniVista 4760 1.5 BP info • Progressive prices for large accounts – extension 1,000 users • Free tools • Demo tool OmniVista 4760 1.5 (*) • Mapping tool for OmniVista 4760 Directory • OmniVista 4760 Server 1.5 supports Windows 2000 • 4760 1.5 Client supports Millennium • Non-dedicated PC for 4760 servers small capacity • * <= 250 users, IP connection, stand alone, accounting or configuration only Migration Discount (* ) contact: sylvie.mehl@alcatel.fr

50. Networking Enhancements