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Delve into the differences between conversational and issue-based structures in communication. Explore the significance of turn-taking and individual judgments versus mapper's assessments of relationships among comments. Identify how each structure influences coherence, memorability, and exploration of complex topics.
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Conversational structure versus Issue structure a comment The basic unit of conversation is a ‘comment’ The structure of conversation is ‘turn taking’ – each person’s comment follows the one before
Conversational structure Structure based on individual judgments of relevance and importance Issue-based structure Structure based on mapper’s judgments about implicit relationships among comments
Conversational structure Issue-based structure
Conversational structure Issue-based structure Issue mapper infers the question that the comment addresses
Conversational structure Issue-based structure
Conversational structure Issue-based structure
Conversational structure Issue-based structure
Conversational structure Issue-based structure
Conversational structure Issue-based structure
Conversational structure Issue-based structure Again, inferring the ‘missing’ question clarifies the map
Conversational structure Issue-based structure
Conversational structure Issue-based structure
Structure based on individual choices about relevance and importance Conversational structure Issue-based structure Structure based on mapper’s judgments about implicit relationships among comments
Meeting notes Which structure is more coherent? Which structure is more memorable? Which structure better supports exploration of complex topics? Issue Map