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Call Data Analysis

Call Data Analysis. And More. Company Highlights. Developing telecommunication software since 1991 More than 55 qualified people spread across 7 locations in India More than 3000 clients in India comprising of Multinationals, Five-star hotels and large business corporate

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Call Data Analysis

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  1. Call Data Analysis And More

  2. Company Highlights • Developing telecommunication software since 1991 • More than 55 qualified people spread across 7 locations in India • More than 3000 clients in India comprising of Multinationals, Five-star hotels and large business corporate • International Presence – Users in • East Africa (Kenya and Uganda) • Middle East (UAE and Qatar )

  3. Company Highlights • Recognized for delivering reliable, technically competent and user-friendly solutions • Area of specialization demands accuracy and reliability which is achieved using proprietary tools (own scripting languages and libraries) • Quick turnarounds for development / customization • Proven track-record with timely deliverables • Tie-ups with leading PBXs like • SIEMENS - Siemens Ltd. (Business Comm. Division) • AVAYA - Avaya Global Connect Ltd. • NEC - Enkay Telecommunications Pvt. Ltd. • NORTEL - Global TeleSystems Ltd. / 3D Networks

  4. Verticals • Hotels / Motels / Hospitality • Call Centers / Service Providers • Legal • Office Environments

  5. Products for Office • PSwitchView - Telephone Call Analysis Software (SMDR / IP / Auto update) • PProducts - Unattended Fully Automatic Call Analysis Software (PScheduler / PMailer / PBudgeter) • PCoreView - Centralized Call Analysis Software

  6. PSwitchView 5.10 Base Product

  7. PSwitchView 5.10 All features of PSwitchView 1.20, and • Identifies official and personal calls • Top 50 Reports • Expensive calls • Long duration calls • Users / destinations / cities / accounts / departments / trunks in terms of cost, or duration, or number of calls • Expensive Destinations (personal / official) • Call billing for consultants, financial institutes, or service organizations where calls are made on behalf of their clients

  8. PSwitchView 5.10 • Project-wise call costs • Smooth integration with third party software. • Online Processed data provided to third party software in HTML / EXCEL / TXT • Use parameters to Customize reports • Maintenance of Local Directory for official numbers • Helps in distinguishing personal / official calls • Segregated by color coding in reports

  9. Informer • A bridge between PSwitchView and the person accountable (eg: supervisor, administrator) for ensuring 24x7 healthy performance of PSwitchView • Informer emails the health status of PSwitchView from time-to-time to the supervisor • Emails all warnings instantly • Factors that affect health of PSwitchView • Data Acquisition • Configuration • Other Warnings

  10. Product Suite PBX PreProcess Supervisor AccuProcess Unhealthy System Reports Informer

  11. The PProducts Suite Based on PSwitchView 5.10

  12. PScheduler 2.0 (PSwitchView 5.10) • Works in conjunction with PSwitchView 5.10 • Multiple jobs can be scheduled for execution in future • Routine operations of PSwitchView can be scheduled • Generation of fixed reports at regular intervals, • Backups of software • Runs separately and independently but depends on PSwitchView processed records for generating reports.

  13. PScheduler 2.0 (PSwitchView 5.10)

  14. Product Suite PBX PreProcess AccuProcess Reports PScheduler

  15. PMailer 2.20 (PSwitchView 5.10) • Bridge between PSwitchView and users of telephone system • Provides required information from PSwitchView (reports) over intranet or Internet • Plays an important role in preparing required reports and distributing them to individuals using existing email backbone

  16. PMailer 2.20 (PSwitchView 5.10)

  17. Product Suite INTERNET / INTRANET PBX PreProcess AccuProcess Reports PScheduler PMailer

  18. PBudgeter 2.30 (PSwitchView 5.10) • Implements budget based cost control for every individuals, departments, and companies • Works as add-on to PSwitchView, PScheduler, and PMailer • Can be defined separately for users of EPABX, telephone lines terminated on the EPABX, or the departments having access to EPABX • Different cost budgets for local, STD, ISD, and Mobile calls, and total of all four types of calls can be set for every such entity

  19. PBudgeter 2.30 (PSwitchView 5.10)

  20. INTERNET / INTRANET Product Suite PBX PreProcess PbxAdmin AccuProcess PBudgeter Reports PMailer PScheduler

  21. Recap on PProducts

  22. Product Suite PBX PreProcess AccuProcess Reports

  23. Product Suite PBX PreProcess Supervisor AccuProcess Unhealthy System Reports Informer

  24. Product Suite PBX PreProcess AccuProcess Reports PScheduler

  25. Product Suite INTERNET / INTRANET PBX PreProcess AccuProcess Reports PScheduler PMailer

  26. INTERNET / INTRANET Product Suite PBX PreProcess PbxAdmin AccuProcess PBudgeter Reports PMailer PScheduler

  27. Telesoft Presence 34, Corner Market, Millinium Business Centre, Malviya Nagar, New Delhi - 17 Phone: 011-2667 5056/57 Reliance - 9313100534 / 9313058079 B 108, Supermarket, Monghibai Road, Vile-Parle (East), Mumbai - 400 057 Phone: 022-2615 5141, 26132001/02 Fax: 022-2615 4923, Email: telesoft@roltanet.com H.Q. Block L/J, Flat No. 6, Abantika Housing Estate, Kolkata – 700 039 Phone: 033-3438892 Reliance – 9433023439 B Rolling Hills, A-703, Phase – II, Baner Road, Opp. Smart Super Shop PUNE – 45 Phone: 020-27292775 Mobile - 9822059440 B House No. 23-6-6/3, Hari Bowli, Hyderabad – 500 260 Phone: 9391189479 / 9440471112 B Pune L V Business Chamber V Complex,# 2/2, 2nd Main Road, Vinayak Circle Palace, Gutahalli, Bangalore - 560 003 Phone: 080-23314513 Reliance - 9343784236 B Hyderabad Bangalore 26/88, Sixth Cross Street,Trustpuram, Kodambakkam, Chennai – 600 024 Phone: 044=24838702 Reliance - 9382190248 / 9380645999 B H.Q. – Head Quarters B – Branch Office

  28. Thank You

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