MIT’s EHS-MS Training System

1. MIT’s EHS-MS Training System Pam Greenley, greenley@mit.edu Laurie Veal, veal@mit.edu MIT EHS Office

2. Outline • Components • Training Needs Assessment • Training Metrics • Training Roles • Training Support • Future

3. On-line Classroom Course Sign-up Course Completion Other Training Req. Completed The EHS-MS Training System Trainee Log-In Training Needs Assessment Web Course Delivery Central Training Records Database

4. Training Needs AssessmentDetermining Training Requirements • Self assessment • Job title • Academic class • Special Group

5. Self Assessment - Selecting EHS Activities/ Linking to Training • Use potentially hazardous chemicals in a lab • General Chemical Hygiene - initial • Lab Specific Chem Hygiene- annual • Read Chem Hygiene Plan – initial • Managing Hazardous Waste – annual • Department customization

6. Top 5 EHS Activities(7800 total people, 2000 this FY)

7. Training Needs Assessment Accuracy • “Work in a noisy environment” – 16% over reported (13/80) • Radiation safety – 25% of those who took course did not select EHS Activity (1 Dept) • How many people have not taken needs assessment but need to? Estimate 300 people

8. Communication of Training Metrics • Ongoing – Dept. Assessment Report gives PI and lab group training completion rates • Coord and LC can look at dept metrics anytime • Should look at least 2x/yr before inspections • Special • External audit- Reps, PI’s, Dept.heads, Asst. Deans • Balanced Scorecard Initiative – course focus • Sensitivity

10. Do E-Mail Reminders Work?

11. Effect of EHS-MS on EHS Training

12. EHS Training Activity - # Seats/yr.

13. EHS-MS Training Roles

14. Training Technology Support • The cost of ownership for the EHS-MS Training System includes ongoing technical support • Internal = 1-2 FTEs • MIT IS&T = 1 FTE

16. EHS Training Triage • 44% of all email requests for assistancereceived by the EHS Officerequest tracking system are training technology questions: • Browser settings • MIT personal certificates • Automated email notifications – turning off or clarifying training requirement • Credit for classroom training

18. Training Metrics Reports • Metrics reporting is resource intensive. • Special performance / metrics reports had to be developed. • .25 - .5 FTE for EHS Training reporting

19. Automated Training Reports • Investments in custom automated reports : • BrioQuery Training Dashboard • Monthly Training Metrics Report • PI Assessment Report • Just in time Training management reports for trend analysis and continuous improvement.

20. Tech Support Lessons Learned • In tech support, no question or issue is too trivial. • It may be an indicator of a larger problem. • Browsers are the Achilles Heel of training delivery. • Users prefer a phone call . • Same day response is expected. • Automated, web-based training reports have a big impact in the local labs.

21. The Benefits Outweigh the Costs • MIT’s EHS-MS training automation is powerful and effective • Rewards and resources are in balance • 2 - 3 FTEs per 7,800 EHS-MS training users is a sound investment.

22. Future Training Focus Areas • Drop/Add/Refine EHS activities • Better integration of Training Needs Assessment data with EHS Office Programs • Training efficiency • Continue to clarify roles and responsibilities • Training effectiveness- User Centered Learning