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“A Silver Yardstick: Measuring Investigative Productivity”. Darrel S. Crimmins Bureau of Enforcement and Investigation Department of State Commonwealth of Pennsylvania. Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona. Mission. Ruffed Grouse.
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“A Silver Yardstick: Measuring Investigative Productivity” Darrel S. Crimmins Bureau of Enforcement and Investigation Department of State Commonwealth of Pennsylvania Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Mission Ruffed Grouse Provide regulatory investigative, inspection and enforcement services to the: • Secretary of the Commonwealth • Bureau of Charitable Organizations • Bureau of Commissions, Elections and Legislation • State Athletic Commission • Bureau of Professional and Occupational Affairs Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Licensees, Registrants, & Certificate Holders • 27 State Licensing Boards • 130/217 License Classes • 848,067 Active Licensees • 1,097,961 Total Licensees • 82,590 Notaries • 8,050 Charities, Solicitors, and Counsels • 1,215 Boxers, Wrestlers, and Events Great Dane Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Pennsylvania • 67 Counties • 44,817 Square Miles • 12,365,455 Residents Milk Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Organization Offices Headquarters Harrisburg Regional Office Philadelphia Regional Office Pittsburgh Regional Office Scranton Regional Office Brook Trout Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Organization • 8 Management Staff • 13 Clerical Staff • 26 Professional Conduct Investigator 2s • 57 Professional Conduct Investigator 1s • 22 Regulatory Enforcement Inspectors • 6 Pharmacy Inspectors • 4 Funeral Inspectors • 136 Total BEI Staff Whitetail Deer Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Activities • Over 3,800 investigations. • Over 730 other investigative activities. • Over 16,000 inspections. Firefly Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
What to Measure? Quality vs. Quantity Mountain Laurel Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Quantity Eastern Hemlock • By individual and region • Investigations Opened/Other Opened • Investigations Closed/Other Closed • Investigations Pending/Other Pending • 6 Month Pending • Hours to complete • Turn-around time (in months) Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Quantity Niagara • Tools • License 2000 • Crystal Reports • Excel Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Quantity • Averages by individual and region, per month, per year, per investigator, Bureau total. • Investigations Opened/Other Opened • Investigations Closed/Other Closed • Investigations Pending/Other Pending • 6 Month Pending • Hours to complete • Turn-around time (in months) Penngift Crownvetch Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Quality Trilobite • Customer Satisfaction Survey • Completed by Prosecuting Attorney • Random – Every 15 completed cases Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Speaker Contact Information Darrel S. Crimmins, Deputy Director Bureau of Enforcement and Investigation P.O. Box 2649, Harrisburg, PA, 17105 Phone (717) 783-7228, Fax (717) 783-0823 dcrimmins@state.pa.us http://www.dos.state.pa.us Pennsylvania Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona
Pennsylvania Trivia • Ruffed Grouse • Great Dane • Milk • Brook Trout • Whitetail Deer • Firefly • Mountain Laurel • Eastern Hemlock • Niagara • Penngift Crownvetch • Trilobite • Pennsylvania Presented at the 2005 CLEAR Annual Conference September 15-17 Phoenix, Arizona