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Workplace Violence Prevention: Program Elements

Workplace Violence Prevention: Program Elements. Gary Chambers, CIH Studio City, CA. Workplace violence categories. Type I violence as a result of classic criminal behaviors: robbery, physical attacks, indiscriminate violence--as well as road rage. Workplace violence categories. Type II

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Workplace Violence Prevention: Program Elements

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  1. Workplace Violence Prevention: Program Elements Gary Chambers, CIH Studio City, CA

  2. Workplace violence categories Type I violence as a result of classic criminal behaviors: robbery, physical attacks, indiscriminate violence--as well as road rage

  3. Workplace violence categories Type II violence from persons “invited” into the workplace: vendors, customers, clients, patients, students, inmates, relatives (potential off-site component)

  4. Workplace violence categories Type III violence from and between employees

  5. Workplace violence categories Type IV threats of & actual violence from a non-employee having a real or imagined relationship with an employee (potential off-site component)

  6. Policy vs. Program • A policy is not a program • A policy can be a part of a program • A policy alone does not give enough guidance • Policy: establishes rules • Program: organized efforts used to address a problem

  7. Program Elements • Not just what is in a written document • Rather, what an organization needs to do to develop a comprehensive, pro-active prevention program

  8. Program Elements • Policy (the “expectations”) • Critical term definitions • Management support (& statement) • Crisis threat team • Hiring and termination strategies

  9. Program Elements • Documentation • Training • Audits • Reporting mechanisms (methods and forms) • Security

  10. Program Elements • Environmental design • Emergency procedures • Behavioral consequences / Disciplinary procedures • Investigation • Intervention services (e.g., EAP, professional investigators, and security risk or threat assessment profilers)

  11. Program Elements And not least-- • Active employee involvement

  12. Zero tolerance • Lots of confusion regarding what this term means • What it shouldn’t mean: rigid or inconsistent responses • Most helpful: always respond, but not necessarily the same way

  13. Resource examples Internet: OHSA website www.osha-slc.gov/SLTC/workplaceviolence/index.html State of Washington www.wa.gov/lni/ipub/i417-140-000.htm Publications: Workplace Violence Prevention Reporter (James Publishing, Santa Ana, CA) Various trade union publications

  14. Gary Chambers 3771 Sunswept Dr. Studio City CA 91604-2327 garychambers@juno.com

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