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Highways Service LALC Presentation 17 October 2017 Georgina Statham Highways Liaison Manager

Learn about the restructuring of Highway Services in Lincolnshire to improve accountability, service delivery, and customer interaction. Find contact details for fault reporting and general inquiries.

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Highways Service LALC Presentation 17 October 2017 Georgina Statham Highways Liaison Manager

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  1. Highways Service LALC Presentation 17 October 2017 Georgina Statham Highways Liaison Manager

  2. Commissioning and Delivery • Commissioning services from the most appropriate place, to deliver the most efficient and effective services • Commissioning teams to decide on most appropriate service delivery model, set policies and strategies for the services and hold budgets necessary  to deliver the services • Delivery teams, which may be internal or external or voluntary, to focus on delivering excellent operational services

  3. Clearer accountability and value for money assessments on our services delivery • Former divisional set up split in to Asset Management and Network Management • Effective from 1 February 2017 • Simplified interaction with our customers by making full use of the Customer Services Centre and electronic information sharing Highway Services Restructuring

  4. Highway Network Manager Satish Shah Streetworks and Permitting Manager James Houghton Network Resilience Manager Darrell Redford County Highways Manager Roy Rayman Highways Liaison Manager Georgina Statham Local Highways Manager West Lindsey and Lincoln Steve Wiles Local Highways Manager East Lindsey Andy Ratcliffe Local Highways Manager North and South Kesteven Rowan Smith Local Highways Manager Boston and South Holland Andy Wharff

  5. Highways Fault Reporting System Initially launched in June 2015 Improved and relaunched in December 2016 Quick and easy Available 24/7 Keeping you informed Accurate location of faults Monitoring and further improvements

  6. Highways Contact Details To report a fault www.lincolnshire.gov.uk/faultreporting To make an enquiry: cschighways@lincolnshire.gov.uk To talk to an advisor: Tel: 01522 782070 For general information: www.lincolnshire.gov.uk

  7. Future Liaison Regular member surgeries Parish cluster meetings as required Six monthly member liaison meetings Annual Parish walk about where required

  8. Your Questions

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