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Learn the code of behavior expected in work situations and understand the importance of workplace etiquette. Recognize and follow written and unspoken rules for conversation, introductions, professional dressing, cell phones, emails, and more. Two classifications of business etiquette: in-person and digital etiquette.

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9-2

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  1. 9-2 Business Etiquette

  2. Goals • State two classifications of business etiquette and how etiquette overlaps between the two classifications • Recognize and understand written workplace rules and unspoken rules such as workplace etiquette • Learn what behaviors are acceptable in the workplace

  3. Business Etiquette • Business Etiquette is the code of behavior expected in work situations. • Most businesses weigh etiquette during the job interview • https://www.youtube.com/watch?time_continue=89&v=qWbWL0l3ySk

  4. Why learn this? • For Success! • https://www.youtube.com/watch?v=q0HzDxU6uro • What is social synchronicity? • Why is the use of names so important?

  5. Two classifications of Business Etiquette • In-Person Etiquette • Digital Etiquette

  6. In-Person Etiquette • Conversation Etiquette • Titles – Mr, Mrs, Dr., • Profanity • Introductions (by ranking) • Shaking Hands - image • Dining Etiquette • See the rules! • https://www.youtube.com/watch?time_continue=156&v=FDGGv7z5r2c • Dressing for the job • Formal? • Business Casual?

  7. Digital Etiquette • Cell Phone Etiquette • See the rules! • Email Etiquette • See the rules

  8. Current Event

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