KCP&L Distribution Automation Training & Support First Quartile T&D Insights August 21, 2014

1. Bill Menge Director, SmartGrid KCP&L Distribution Automation Training & SupportFirst Quartile T&D InsightsAugust 21, 2014

2. Safety Topic Habits & Behavior Equally or more important than safety gear and PPE Bubba you idiot! Where are your safety glasses?

3. Agenda • Distribution Automation Training at KCP&L • Distribution Field Intelligence & Tech Support (DFITS)

4. Traditional KCP&L Distiribution Automation (DA) Training Methods Presentations given at Service Centers using Powerpoint Hands-On Equipment Training Paper Handouts PowerPoint Distributed by email

5. Drivers for Training Enhancements Refresher Training is Difficult Dynamic and Diverse Work Groups Lack of “Personal Trainers” (Head Count) D.A. Training Brings New Challenges Retention rate challenged due to complex applications Scheduling Obstacles Rapid rollout of new technologies Rapid rollout results in iterative D.A. processes and procedures Access to Electronic Presentations is Cumbersome KCP&L Merger From 24 counties to 47 counties Increased Work force by 45% overnight From 5 Service Centers to 18 Service Centers Plus additional work groups WHY?

6. Drivers for Training Enhancements Lets not forget COST SAVINGS (Particularly since this is a benchmarking group) WHY? $$$$$$

7. Solutions for Training Enhancements:E-Learning Features and Benefits Cost effective Customized courses meets diverse user needs Leverages commonly used technology: PowerPoint Ready and common electronic training repository Rapid Development and Deployment Results Tracking Ready Access to training “on the fly” Users assume accountability for refresher training Preserve and share valuable knowledge of subject matter experts

8. E-Learning Tools and Technology(Development and Hosting) Development Tools • MS Power Point • Articulate Studio: a PowerPoint add-in that converts ppt. files into a standardized learning module. • Articulate Studio Quizmaker – builds standardized tests to be packaged with learning modules • Photo/Editing tools: Photoshop, MS Movie etc. • Cameras/ Camcorders • Audio equipment – USB Microphones etc.

9. E-Learning Tools and Technology(Development and Hosting) • Hosting Tools (how the courses are distributed) • OTC Learning Management Systems (LMS) - provides good tracking • hosted by outside company or • installed and managed in house by IT Dept • Stand alone modules: provides poor tracking • SharePoint options • Vimeo: video sharing • DVD format

10. E-Learning Development Cycle 1 SME Creates PowerPoint file 2 Photo’s, Video, and Narration added 7 Make Corrections or Roll out to employees 3 Quiz module constructed and attached 6 User Testing 4 Convert to Standardized Learning module 5 Load Course on to LMS Server

11. E-Learning Example (Course Library)

12. E-Learning Example (Course Library)

13. E-Learning Example (Course Controls)

14. E-Learning Example (Slide Outline)

15. E-Learning Example (Course Outline)

16. E-Learning Example (Sample Content)

17. E-Learning Example (Sample Content)

18. E-Learning Example (Video Insert)

19. E-Learning Example (Quiz) Lesson Plans, Learning Objectives and KNOWLEDGE CHECKS

20. E-Learning Example (Quiz Score and Tracking)

21. E-Learning Usage History (Circa 2011) S&C IntelliRupterPulseClosers - 343 S&C TripSavers - 38 Radio Faulted Circuit Indicators - 11 Telemetric Website Training - 84 S&C Vista Gear - 31 Cooper Automated Reclosers - 25

22. E-Learning Realities • Still Need Subject Matter Training Champion • Build Once and Deliver Continually • Easily modified • Still Need IT and Training Support • Uses Garden Variety IT Skills • Uses basic PowerPoint skills • Annual software fees • Modest compared to most packages • Not a Substitute for hands-on learning • Great for refresher training • Tailored Delivery to meet PC-challenged user • Great for knowledge capture • Still a Work in Progress

23. What our users say… "... all of the individuals that had a chance to see Steve's online course and actually touch the IntelliRupter thought the information was fantastic.”Tim Jones, Journeyman Lineman & Trainer

24. What our Sponsors say… Vice-President of Operations “E-Learning is a valuable tool for all employees. We have used E-Learning during inclement weather days to assure productive use of time. This learning format assures consistent delivery in a short period of time. We preserve and share valuable knowledge of the subject expert that could be lost when they retire.”

25. Current Challenges • Re-organization and maintaining accountability • Train the “Training Developer” • Updating queues for refresher timing • Incorporation into Apprentice Programs • Resource time to review and update • DA Engineering SMEs are not IT experts • Question Handling • Inability to directly ask SME a question during training • Ability to share answers to great questions • How often to hold a “live session” • New Tools Available

26. Potential New Tools “If a picture is worth a thousand words, then narrated video is worth a thousand pictures.” …… Bill Menge (~1988) • DA You-Tube Channel • Fast and easy to prepare by SME • Can share an answer with large audience quickly • Probably challenging to control • IT/Security Concerns • Web Presentation Tools (WebEx, Lync, etc) • Table Applications

27. Distribution Field Intelligence &Tech Support (DFITS)

28. The “FENCE” • The “FENCE” is like a property line – extends into outer space • Your property is inside (TSM and SUBSTA); and • My property is outside (DIST) Cross at your own risk!

29. Traditional Smart Equipment • “Smart” and “communicating” equipment traditionally inside the fence • DA has introduced this equipment outside the fence • Initial field technician allocation leveraged skill set of the Substation (Instrument/Relay) Tech • “Side Job” – quantities small, not too sophisticated • Not as important as TSM and SUBST equipment • Groups work on separate schedules • Language changes at the “FENCE”

30. The New World • “Smart” and “communicating” equipment is expanding quickly OUTSIDE the fence • The equipment is more complex • Supported by Distribution Engineering (not Sys Prot) • Variety of Communications • Coordination across the fence is required or it affects productivity • DA Maintenance is now important • DA Troubleshooting is different • Need to understand TSM, SUBSTA and DA now • That’s a very sophisticated skill set

31. DFITS Concept • Desire to create Field Tech that will focus on Distribution Automation Equipment • Traditional Substation Tech skills focused inside fence • Work defined & prioritized by DA Engineering and Distribution Operations • Others in industry have similar roles – probably not a “new concept” – just different history • Sent survey to benchmarking groups

32. Questions, Answers and Discussion Bill Menge Director, SmartGrid 816-245-3926 bill.menge@kcpl.com T&D World Magazine Article Link: http://m.tdworld.com/smart-grid/e-learning-keeps-workforce-current