How To Order First Health Part D Kits

1. How To Order First Health Part D Kits

2. How To Order First Health Part D Kits – Step 1 Our user-friendly web-based ordering system makes it simple for you to request First Health Part D sales materials to educate and enroll your clients. In order to access the ordering system, you need to be certified and “ready to sell” First Health Part D and have been assigned an Agent Writing Number (AWN). Important Note: 2013 Sales Kits not available on this site after 10/31/2013 . Contact Customer Service @ 866-714-9301 if needed after this date. Step 1 From our Broker Portal, click on: Order 2013Sales Kit for Part Dor Order 2014Sales Kit for Part D to begin.

3. How To Order First Health Part D Kits – Steps 2 and 3 Step 2 Enter your assigned 6-digit Agent Writing Number (AWN) to gain access to the ordering area of the site. Step 3 Click the box titled Continue.

4. How To Order First Health Part D Kits – Step 4 Step 4 Click on Place an order now! TIP If at any time during the ordering process you need assistance, click on the Help icon in the upper right corner.

5. How To Order First Health Part D Kits – Step 5 NEW FOR 2014 There is just one First Health Part D broker sales kit for all Part D regions Step 5 Click on the shopping cart icon under Add to Cart.

6. First Health Part D Kit Allocations Kit allocations are based on previous selling history and a kit-to-sale ratio of 5:1. For example,if during 2013 you submitted 9 Coventry PDP applications, your kit allocation for 2014 AEP would be 45 (9 sales times 5 = 45). That allocation is then broken out by the two and a half month AEP season, October 1 – December 7, so you could order up to 18 kits in October, 18 kits in November and 9 kits in December. Unused monthly kit allocations will carry over. For new agents, there is a default kit allocation of 15 kits per month. IMPORTANT NOTE: If you need additional kits due to new sales opportunities, click on the Help button in the upper right corner. You will need to send an email with your request to: PDPkitrequests@cvty.com. Click on FH14PEBKfor your monthly kit allocations.

7. How To Order First Health Part D Kits – Step 6 and 7 Step 6 After adding the Qty*, then Click on Checkout Step 7 Next, you need to check the Select box next to the item you wish to order. Also, in the Qty* field, enter the amount of kits you want to order.

8. How To Order First Health Part D Kits –Steps 8 and 9 Step 8 Select Create New Ship To and complete. Asterisked (*) items are required fields. Step 9 Click Next.

9. How To Order First Health Part D Kits – Steps 10 through 13 Step 11 Enter your Ship to Attention*. Step 10 Enter your AHIP Certification Code and DistributionPartner Name (these are optional fields.) Step 12 Select Shipping Information. TIP All shipments will mail Standard Shipping Method at no cost to you. Should you choose expedited shipping, you will need to enter your credit card information to cover the cost. Step 13 Click on Next.

10. How To Order First Health Part D Kits – Steps 14 and 15 Step 14 Verify the order information. Step 15 If order information is correct, click on Submit Order. NOTE: If you have provided a valid email address you will receive an email confirming your order. Once your order has shipped, you will receive another email with tracking information.

11. Have Questions or Need Assistance? • If you have questions around your kit allocation, please email Coventry at: PDPkitrequests@cvty.com • If you have questions or need assistance with using the kit ordering site, please contact RRDonnelley at 1-866-362-3230 or by email at CustomPointSupport@rrd.com • For all other questions, please contact the Coventry Broker Services department at 1-866-714-9301, 8 a.m. to 6 p.m. ET, Monday – Friday or by email at Brokersupport@cvty.com