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IT Survey Report:Feedback from Faculty Senate January 26, 2012

IT Survey Report:Feedback from Faculty Senate January 26, 2012. IT Clients: the Survey. Questions concerned technology in general, not just the services provided by the Division of IT 525 Responses. Breakdown by College. Nine faculty members did not identify their college.

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IT Survey Report:Feedback from Faculty Senate January 26, 2012

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  1. IT Survey Report:Feedback from Faculty SenateJanuary 26, 2012

  2. IT Clients: the Survey • Questions concerned technology in general, not just the services provided by the Division of IT • 525 Responses

  3. Breakdown by College Nine faculty members did not identify their college

  4. IT Clients: What they consider most important services

  5. Key Satisfaction and Dissatisfaction Areas

  6. How satisfied are clients with how well IT…

  7. Timeliness of service

  8. Provision of Services

  9. Stakeholder Involvement

  10. Informing the Campus

  11. Wireless Coverage

  12. Open Comments Analysis:Major Issues

  13. Open Comments Analysis: the Positive

  14. Major Areas: Faculty Dissatisfaction

  15. Key Takeaways • The most significant issue is wireless coverage. • Client facing services are working well, especially the Help Desk. • The Technology Commons and the CFC are working well. • The campus needs a second internet connection. • IT has some communications work to do: • Students want more communication from IT • There are misperceptions we need to correct especially with faculty. • There is much we do that clients are not aware of. • Downward communication in the organization is not working.

  16. Top 3 IT Priorities of Campus Groups

  17. What are the top IT issues WCU should address? • 1 • 2 • 3

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