mgi network services, inc.

1. mgi networkservices, inc. Operational Standards and Procedures – Job 8 Network 9/1/09

2. Operational Standards and Procedures • All Network Standards, Procedures, Policies, and Network Databases must be developed prior to first equipment deployment. • Equipment must be designed, engineered, and installed using the developed standards and procedures. • Must be scalable and able to grow from system 1 to system 200+ • Are required so that all users (customers/vendors/operators) conform to a single network philosophy • Will drive work flows for all on-going operations • Will require at least 4 to 5 months to develop (List of items on following pages are meant to be directional and not all inclusive) • Information has to be packaged, signed off on, and shared with Vendors and Customers prior to the first customer system deployment

3. Back Office System Standards and Procedures • Network Management system (NMS if needed) • Billing • New Fiber Sales • Yearly/Quarterly O&M • Per Call/Per Hour (if applicable) • Provisioning • Fiber Assignments • Capacity Management • Rack/Shelf Space • Management Network (see ISP standards) • Element Management Systems • Connectivity and management architecture • Per Vendor tied into Master NOC • Connections to Vendor/Customer NOCs • Trouble Ticketing • Call/Event Logging • Notification Systems and Schedules • Escalation Procedures • Standard Maintenance • GIS/Fiber Mapping with Call Before You Dig tie ins • Reporting Methodology – Monthly/Quarterly to DF customers? • Outages • Tickets/Events • Data Storage • Test Results • Standards Documentation • Authorized Companies and Personnel • Shipping Addresses per site • As-Builts for Fiber, Equipment, and Facilities • ROW & Permit agreements • Tax records

4. Outside Plant Standards and Procedures • Tools and Equipment • Approved test sets and data capturing standards • Minimum requirements for field techs to carry on their trucks • Optical test/repair • Electrical test/repair • Fiber splicing • Cable Locate equipment • Utility Power • Notification procedures • NOC(s) to Utility company • Utility company to NOC(s) • Contact information • Emergency restoration • Facility Routine Maintenance (requirements and schedules) • Access Control • HVAC • Generator • ATS switches • Fences, locks, mowing, road/parking • Fiber Repairs • Standard Maintenance • Emergency Repairs • Test Data – format and storage • Add/Moves/Changes • Call Before You Dig (CBYD) Reporting and Markings • Cable locates

5. Inside Plant Standards and Procedures • Space and Fiber assignments per customer • Including Data Center connections to customer hand-off • Facility Alarming • Environmental • Security • Equipment • Facility Security • Badges • Video • Fire Suppression • Management network assignments and tracking • Switch Ports • IP addresses • VLan • User names and passwords • Installation standards • Labeling • Cable size standards • Color Codes • Naming Standards • Facilities • Equipment • Services • Operational SLA’s on Common Equipment (Batteries, HVAC, Utility Power, Generator, etc.) • Standard Maintenance • Failure repair • Disaster Recovery