RCS Design Review

1. RCS Design Review Generals RCS Processes Restrictions Demo Alternatives and Requests Schedule January 26, 2009 A&K Computers

2. 1. Generals • Terminology • RCS: Reporting Control System • Inspection Worksheet • Completion Worksheet • Blank Worksheet • Filled out Worksheet • Typed Worksheet • Report • CRB: Centralized Reporting Branch

3. Blank Worksheet Filled out Worksheet Report

4. 1. Generals Inspection Worksheet Print Typed Worksheet Print Report Obtain Blank Worksheet Verify Typed Worksheet Complete Graph Fill out Worksheet Error on Typed Worksheet? Review the reports2) send to customers 3) File a copy Send Filled out Worksheets to CRB Branch CBR Route filled out worksheets to typist Manual Process or Decision Type filled out worksheets By Stellent or Fax Error on filled out worksheet? By RCS

5. 1. General Report to Structural Pest Control Board(SPCB) Report to charge branch and SPBC payment Complete Scheduled work Charge branch for report Manage late report Dynamically reassign report from one typist to another Export reports for SPCB upload Charge branch for report Branch Process reports Manual Process or Decision CBR By RCS Manage late report at branch

6. 1. Generals Completion Worksheet Print Typed Worksheet Obtain Blank Worksheet Print Report Verify Typed Worksheet Fill out Worksheet Review the reports2) send to customers 3) File a copy Error on Typed Worksheet? Send Filled out Worksheets to CRB Branch CBR Route filled out worksheets to typist Manual Process or Decision Type filled out worksheets By Stellent or Fax Error on filled out worksheet? By RCS

7. 2. RCS Process • Inspector • Prior to Inspection • Daily Work • Branch Manager • Daily Work • CBR Typist • Daily Work • CBR Manager • Daily Work

8. Menu Super User Report List New Inspection New Completion Inspection W/S Completion W/S Code Book Export A/R Users Branches Codebook Master Data Region Admin Report List New Inspection New Completion Inspection W/S Completion W/S Code Book Export A/R Users Branches Branch Admin Report List New Inspection New Completion Inspection W/S Completion W/S Code Book Export Typist & Inspector Report List New Inspection New Completion Inspection W/S Completion W/S Code Book

9. RCS Process - Inspector Prior to Inspection Daily Works Log in Log in Returned Worksheet? Error Download Forms No Error Check Error Message Print Typed Worksheet Go to Inspection Typed worksheet OK? No Correct Worksheet Yes Press Error and Enter the reason Press Accept Send Fax to CRB Print Report Set to ‘Rush’ if due-date is near Add Graph The reject reason will be displayed at typist display ReviewSend mail to CustomerFile a copy

10. RCS Process – Branch Manager Daily Works Completed Report Select report completed Log in Print, then report will have print flag Check Old Reports Print Error? Are there urgent reports? No Yes Reset Printed Flag Review the report Inspector to Add Graph ReviewSend mail to CustomerFile a copy Same process as Inspector

11. 2. RCS Process – CRB Typist Log in • Typing Order • - Rush Request from Branch by Web • Rush Request from Branch by Fax • Error Corrected Report by Web/Fax • Oldest inspection date Select a next order worksheet Corrected New Sent type Enter header data Typing Error Retrieve Original Report Read Reject Reason Use a Previous report at the address? Worksheet error handling Correct Report Select Press Alt 1 to go to error entry field Enter data Enter Errors Set ‘Rush’ if urgent Press Alt 2 to go to back to the previous entry field Save or Save & New

12. 2. RCS Process – CRB Manager Reporting to SPCB Late Report Management Log in Select Report to Export Review current Status Press Export Go To detail Save to a file Upload is SPCB function. RCS doesn’t know upload status. Upload List Print payment list

13. 3. Restrictions • Reports from Branches • Stellent will display the reports • Upload to SPCB • RCS can create a file to upload. • RCS doesn’t know whether the report is uploaded. • Print • RCS doesn’t know if there was a printer error.

14. 4. Demo • Typing • Code Book • Branches • Users

15. Alternatives and Request Code Text Entry Save Text Only FINDING: Evidence of ______ was noted ______ which appears to extend into inaccessible areas. RECOMMENDATION: Open inaccessible areas for further inspection. Upon further inspection, a supplemental report will be issued and any findings and recommendations will be listed along with estimates for repair and/or treatment, if within the scope of this company’s operations.

16. Alternatives and Request Code Text Entry Save Whole Code FINDING: Evidence of Subterranean Termites was noted at/in Rim Joint which appears to extend into inaccessible areas. RECOMMENDATION: Open inaccessible areas for further inspection. Upon further inspection, a supplemental report will be issued and any findings and recommendations will be listed along with estimates for repair and/or treatment, if within the scope of this company’s operations.

17. Alternatives and Request Comparison

18. Alternatives and Requests Code Book Area 2: Bathrooms and Showers Area Code data is not in the codebook we have.

19. Schedule Original Plan Revise Request