1 / 10

Queensland Diabetes Clinic (QDC)

holmes-soto
Download Presentation

Queensland Diabetes Clinic (QDC)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Innovation in Diabetes Clinic Management, Queensland Diabetes Centre, Mater Health Services Brisbane (HERA)Presenter:Fiona ButlerPatient Flow Coordinator, Mater Women’s and Adult HospitalsTelephone: 07 3840 8111 or fiona.butler@mater.org.auProject Manager:Steven ParrishManager Clinical Information SystemsTelephone: 07 3840 1530 or steven.parrish@mater.org.auExecutive Project Sponsor:Adj Assoc Prof Debra MoenDirector of Nursing & Midwifery ServicesTelephone: 07 3840 8111 or debra.moen@mater.org.au

  2. Queensland Diabetes Clinic (QDC) • Operates inside the Mater Health facility providing services for Endocrine and Diabetes. • The service covers Public and Private sectors from Paediatrics through to older persons inclusive of Mothers and Indigenous Outreach.

  3. QDC Statistics • March 07 Monthly Clinics • 57 clinics • Covering 200 hrs • Scheduling > 550 • DNA 80+ (15%) • Historically DNA’s spike up to 50% for some clinics

  4. SMS Technology • Use of SMS to communicate has become a reality due to the Australian public embracing phone technology over the past 10 years. • Generation X and Y have widely embraced communication technology making them a perfect candidate for SMS health communication.

  5. A Previous Successful Improvement Strategy Aim of Project: To determine if use of SMS reminders decreases DNA rates within an Outpatient Clinic Improvement Sought: Reduction in DNA rates for trial clinics. What Areas: Young Adults and Adolescent Diabetes Clinic, Queensland Diabetes Centre. By When: May 2007. With What resources: Clinic Manager processed SMS once a week taking less than 10 minutes. Some custom report generation was required.

  6. Key Changes Implemented • Use of SMS software to create custom message template and send SMS messages. • Reply SMS messages to clinic via email • Email client based SMS back to patient for ongoing communication post initial confirmation

  7. Outcomes so Far • There has been a decrease in DNA’s, from 28% to 4% over 3 months for Young Adults Diabetes clinic related to confirmations via SMS. Period of SMS Trial

  8. Outcomes so Far • Early evaluation show 5%-8% improvement for DNA’s for Adolescent Diabetes clinic related to SMS as procedure (Phone calls) for confirmations was already in place. Period of SMS Trial

  9. Lessons Learnt • SMS confirmations can be conducted in a timely and efficient manner • Over 50% of patients contacted via SMS responded with SMS • A decrease in DNA’s was noted for the trial period in the Young Adult Clinic • SMS prompted Patient to reschedule and/or update Demographics i.e. Address

  10. Contacts re: Implementation • Mater Health Service: • Steven Parrish – Manager Clinical Information Systems • 07 3840 1530 • steven.parrish@mater.org.au • Software Vendor: • irwinSolutions Pty Ltd www.irwinsolutions.com • Douglas J. Cheah • 1300 88 84 88 • cheahdj@irwinsolutions.com • Solutions used in trial: messageSMART, swiftNOTE

More Related