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General Membership Assembly JANUARY 2009

General Membership Assembly JANUARY 2009. Tonight’s Agenda. Opening & Updates of BPA/P Mr. Oscar R. Sañez , President and CEO The Business Processing Association of the Philippines (BPA/P) Presentation I - “Operational Efficiencies in the midst of the Global Economic Slowdown”

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General Membership Assembly JANUARY 2009

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  1. General Membership AssemblyJANUARY 2009

  2. Tonight’s Agenda Opening & Updates of BPA/P Mr. Oscar R. Sañez, President and CEO The Business Processing Association of the Philippines (BPA/P) Presentation I - “Operational Efficiencies in the midst of the Global Economic Slowdown” Chay Mondejar-Saputil, Windows Client Product Manager, Microsoft Philippines Presentation II - “Learning Session – Moving Up in a Downturn” James M. Lafferty, President, P&G Phils., VP New Business Development Hans Sicat, President and CEO, LegisPro Sponsored by John Clements Consultants Quality Council Presentation Induction of New Members Cocktails and Networking

  3. Tonight’s Sponsor

  4. BPA/P UPDATES • New BPAP Board planning meetings • eServices Conference • Training Scholarships • Organization updates

  5. External Affairs – Government Updates • DATA PRIVACY BILL – Revised draft submitted by Cong LiwayaChato TWG meeting on Feb 18; Consultative Forum with key stakeholders Feb 20 at CICT • DICT BILL – Revised draft in both Houses • OMNIBUS LABOR CODE AMENDMENT – Ongoing • Fiscal Incentives Rationalization – House Committee aligned on a version which we support • Work Hours Flex time and Holiday Economics Issue – Currently being worked with Sec MarianitoRoque of DOLE

  6. Planned marketing missions - 2009

  7. OnLine advertisers will be BPAP’s Featured Success Stories! • Maximum of five advertisers on the page header. • Only one advertiser per category per month. • Sponsored search campaign (with Yahoo, Google) to ensure higher traffic • Content material to be developed by advertiser and loaded on the BPAP website

  8. Welcome bpa/p’s new external relations director Martin crisostomo The marketing service line is in charge of all of the external communications of the industry, including road shows, all media campaigns, managing messages coming from BPAP, as well as the upkeep and maintenance of BPAP Portal. The government liaison service line manages interactions with all government entities including articulating key policy positions for the sector, drawing input from others in BPAP, presenting the industry’s concerns to national government policy-making bodies. • Over 12 years experience in media, PR and government affairs • Press Undersecretary (until Dec 08), one of the youngest ever in this role • Over 5 years of experience in govt service under the Office of the Press Secretary • Extensive experience in media having spent 7 years as reporter, writer, newscaster and producer for RPN9 and ABS-CBN • MBA - Murdoch University, Perth, Australia; AB Social Science and Communication Arts - Ateneo

  9. Industry affairs (Jonathan de luzuriaga) • QUALITY ASSURANCE COUNCIL • Meetings on-going • Research and Benchmarking • Information and Resource Sharing • Training, Certification and Recognition • Members are invited to send representatives • Next Meeting – March 2 – BPAP Office

  10. Industry affairs (Jonathan de luzuriaga)

  11. Industry affairs (Jonathan de luzuriaga)

  12. Industry affairs - EVENTS (Jonathan de luzuriaga) February 9-10 SMX Convention Center March 26 Inter-Continental Hotel February 10-14 India NASSCOM LEADERSHIP FORUM

  13. Information & Research (gigi virata) 2008: Selected Events INDUSTRY PERFORMANCE in 2007: EMPLOYMENT AND REVENUESFeb Industry performance report (with ACPI, CCAP, MTIAPI, and PSIA) Scorecard report for 18 NWCs (with CICT and DTI)PUBLICATIONSJul O&O Directory Philippines 2008 launch (with Asiatype)Sept Info-Tech report on Philippine contact center offshoring Nov Scorecard update and top-ten NWCs for 2008 report (w/ NWCWG) JLLL report on competitiveness of the Philippine O&O industryFORUMS, WORKSHOPS, and SURVEYS (with sponsors)Apr BPAP-O2P-TeamAsia survey and CEO forum on effect of peso appreciationMay BPAP-Anantara workshop on operational excellence (certification)Sept BPAP-O2P-TeamAsia survey and CEO forum on going publicOct BPAP-O2P-TeamAsia survey and CEO forum on the financial crisis NCC LGU Summit (with PeopleSparx and JLLL, Teletech, and Sitel) Attrition survey participation closure (with DBM and HRCC) Dec BPO Summit panel and awards on Next Wave Cities (w/BOI, CICT, JLLL, & JCI) BPAP-O2P-TeamAsia survey and CEO forum on non-voice services Everest Research Institute report on RP non-voice capabilities

  14. 2009: Selected Projects Information & Research INDUSTRY PERFORMANCE in 2008: EMPLOYMENT AND REVENUESFeb Announce industry performance compiled from ACPI, BPAP, CCAP, GDAP, MTIAPI, and PSIA statistics; and industry attrition rate2009 Work with associations and government agencies to improve dataPUBLICATIONSApr Launch publication on top-ten NWCs (with Asiatype, CICT, JLLL) (w/ ads)~Jul Launch O&O Directory Philippines 2009 with ATI (with features and ads)Nov Announce top-ten NWCs for 2009CEO FORUMS and BPAP-O2P-TEAMASIA SURVEYS (with sponsors)Mar Talent demand and supply for non-voice servicesJul Industry status and outlookOct TBD – A pressing issue at this time, suggestions welcomeAdditional periodic surveys:Repeat questions from previous surveys on attrition and hiring rates (2005), constraints to growth (2006), and the business environment (2007) to establish trends

  15. 2009: Selected Plans Information & Research SURVEYS AND STUDIESData for operational excellence programSocioeconomic effects of the industry on the countryPerception of the Philippines in major marketsIndustry profileIndustry historyRoad map 2012RESEARCH SERVICESPublish and post free reports Top-line industry results Top-ten NWCs BPAP and partner presentationsProduce premium or customized reports at tiered discounts (free to survey respondents) Periodic surveys Customized reports from BPAP inventory and scorecard Attrition survey

  16. Talent development (jameagarcia) • BPAP participation in Government and Private Sector Initiatives • NCC , COMSTE, PTFE • Middle Management Program for the BPO • The BPAP-Ateneo Diploma in Business Process Outsourcing has been conferred to the 1st batch of graduates from Maersk last January 21, 2009 • Enrollment now on-going for the BPAP-Ateneo Diploma in Business Process Outsourcing • Part I : The Basic Supervisory Program is scheduled for February 23, 24 and March 2-3, 2009 • Part II: Leadership and Management Development Program is scheduled for March 23 to May 19, 2009 • ADEPT/ELITES • Currently being implemented by the partner schools • PGMA-TWSP • BPAP has distributed over 44,000 certificates worth Php 260 million nationwide as of Dec 31, 2008 • As of Jan. 23, 2009, employment yield rates for the BPO sectors are as follows: • 65% for Contact Centers • 86% for Medical Transcription • 100% for Software • 100% Animation • BPAP Career Caravan • Will be travelling to our first city on February 2009 (Please refer to next slide) • ca

  17. OBJECTIVES: • Provide strategic support for the growth of BPO-IT in the Next Wave Cities in partnership with CICT and COCOPEA • Promote and create awareness for BPO-IT careers • ACTIVITIES: • Learning sessions conducted by BPO-IT key players • Testimonials from BPO-IT employees • Simulation showcase of actual BPO-IT operations. • Kapihan sa BPO-IT (focus group discussion) • JOB Fair Coordinating Council of Private Educational Associations (COCOPEA)

  18. For Induction • Alphaland • IBM Business Solutions • Sencor • Infinit Outsourcing • Interactive Technology Solutions Inc. (iTech)

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