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5-Steps to Welcome Students with Service Animals to R esidential C ommunities on C ampus

5-Steps to Welcome Students with Service Animals to R esidential C ommunities on C ampus. Jacqueline Wilson University of Maryland Baltimore County 07/13/2012. History. Early use of service animals to treat patients at York Retreat in England in 1790s**

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5-Steps to Welcome Students with Service Animals to R esidential C ommunities on C ampus

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  1. 5-Steps to Welcome Students with Service Animals to Residential Communities on Campus Jacqueline Wilson University of Maryland Baltimore County 07/13/2012

  2. History • Early use of service animals to treat patients at York Retreat in England in 1790s** • Early use in US in 1919 at St. Elizabeth’s hospital in Washington D.C.* • *According to “Warm and Fuzzy”, Destination Hyatt, Volume 11/2012. HCP/Aboard Publishing. Miami, FL. p 25 • **James Serpell. In the Company of Animals. Basil Blackwell Ltd. New York, NY. 1986. p 76

  3. Step 1 – Partnerships with Stakeholders • Finding common ground • Ways to share information • Shared customer service model • Goal to provide a unified front • Stakeholders included Orientation, Residential Life, Admissions, Student Support Services, Dining and Campus Police

  4. Step 2 – Buy-in From Families • First message at Orientation • UMBC provides state-of-the-art service • Supports a diverse range of disability needs • Provides transparency of process • Provides framework for families to make an informed decision about attending UMBC • Enlisted our pilot student to help us shape a student and family-friendly process!

  5. Step 3 - One-Stop-Shop • Student Support Services – primary office • Tailored and timely response to family • Residential Life provides paperwork and guidelines for living in residential community • Student only needs to make request to one office for decision

  6. Step 4 – Creating Welcoming Communities • Service Animal Etiquette • Roommate screening • Roommate Agreement • Residential Community awareness • Follow-up and feedback from roommates and community

  7. Step 5 – Follow-up and Continuing Conversations • Feedback solicited from students with service animals • Troubleshooting any roommate or community concerns • Student driven on campus support network for students with service animals • Students with service animals impacting experience for future students

  8. Additional Resources & Questions • AHEAD – Association on Higher Education and Disability www.ahead.org • http://ADA-One.com – Irene Bowen • http://ada.osu.edu – L. Scott Lissner • http://www.iaadp.org/doj-def-comments-Title-II-III-SA.html - International Association of Assistance Dog Partners (IAADP) • http://www.iaadp.org/iaadp-minimum-training-standards-for-public-access.html- Minimum training standards per IAADP • www.ksds.org – Service Animal Center • ACUHO-I discussions of best practices via LinkedIn • Jackie Wilson at UMBC jawilson@umbc.edu • Your legal office on campus • Your disability student support office

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