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Chapter Four

Chapter Four. Demonstrating Ethical Behavior & Social Responsibility. Ethics Check Questions:. Is It Legal? Is It Balanced? How Will It Make Me Feel About Myself?. Factors That Cause Workers To Act Unethically. Pressure to meet sales, budget or profit goals Lack of recognition

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Chapter Four

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  1. Chapter Four Demonstrating Ethical Behavior & Social Responsibility

  2. Ethics Check Questions: • Is It Legal? • Is It Balanced? • How Will It Make Me Feel About Myself?

  3. Factors That Cause WorkersTo Act Unethically • Pressure to meet sales, budget or profit goals • Lack of recognition • Personal financial worries • Balancing work & family • Poor communication

  4. Top Five Unethical/IllegalBehaviors of Workers • Cut corners in quality control • Covered up incidents • Abused or lied about sick days • Lied to or deceived customers • Put inappropriate pressure on others

  5. Fostering Ethical Behavior • Leadership • Codes of Conduct • Compliance-based • Integrity-Based • Social Audits • Whistle Blowing

  6. Factors Influencing Managerial Ethics Individual Organizational Environmental • Values • Competition • Economic Conditions • Social/Cultural Institutions • Top Level Mgmt. Philosophy • The Firm’s Reward System • Job Dimensions • Work Background • Family Status • Personality

  7. Why? What? How? “Our mission is to show people how they can use the power of their bodies and minds to make their lives better. ‘You can do it,’ we say on every page of our magazines and books.-Ardath Rodale, Rodale Publishing Business Mission Statement

  8. Business Mission Statement Our mission is to be the world leader in Customer Service, innovation and product value in the Hand Tool industry. We will accomplish this by fostering an environment that allows our people to produce quality hand tools on time and meet business growth needs through employee excellence and development.- Western Forge

  9. Business Ethics & Social Responsibility • Ethics- Values/Principles • Responsibility- Consequences of Actions

  10. Ethical Decision Resolved Through: • Religious Teachings • Individual Rights • Legislation • Court Decisions

  11. Classifying Business Decisions Ethical Ethical but Illegal Ethical and Legal Unethical and Illegal Unethical but Legal Unethical Illegal Legal

  12. Top Management Employees Managers Ethics Office Outsiders Enforcement Steps to Improve U.S. Business Ethics

  13. Three Levels of Social Responsibility Societal Responsibility Stakeholder Responsibility Profit Responsibility Ecological Environment General Public Customers Employees Owners/Stockholders Suppliers/Distributors Public Interest Groups Source: Marketing, 5/E by Berkowitz, Kerin, Hartley, and Rudelius.

  14. Working Conditions Equal Employment Opportunity Affirmative Action Diversity Training Economic Security Child Care/Parental Leave Employee Dignity Conflict of Interest Responsibility to Employees

  15. What Concerns WorkersMost on the Job? • Hazardous Materials 23% • Injury 20% • Repetitive job motions 10% • Poor ventilation 7% • HIV/Aids 6% Percent

  16. Right To Safety Right To Be Informed Right To Choose Right To Be Heard Quality Of Life Ecology/Pollution Responsibility to Customers/Environment

  17. Responsibility to Society, Investors, & Suppliers • Fairness • Honesty • Timely Action • Appropriate Compensation • Philanthropy

  18. Why People Volunteer Total is more than 100% because respondents could give more than one reason. Percent of Respondents

  19. Contributions to Charity(In Billions of Dollars) Source: Forbes Dec. 15, 1997

  20. New Economy & New Philanthropy *In Billions Source: Business Week, Mar. 13, 2000

  21. Merck Johnson & Johnson Pfizer Eli Lilly IBM Microsoft Intel Bank of America $221.0* 176.2 123.9 121.4 116.1 104.7 101.0 91.5 Corporate Annual Giving Source: The Taft Group * In Millions

  22. Most Admired Companies by Industry • Apparel Levi-Strauss • Airlines Southwest • Food Services McDonald’s • Food Products Campbell’s • Beverages Coca-Cola • Electronics Intel Industry Company Source: Fortune Magazine

  23. International Ethics &Social Responsibilities • U.S. not unique • Japan/S. Korea/China = influence peddling • Mexico = child labor • Leaders being held to new/higher standards • Chinese prison labor • McDonald’s using rain forest land for cattle grazing

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