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Global FM World FM Day

Global FM 2010 Sponsors. Global FM World FM Day. Dave Wilson CFM Director Agents4FM International. THE TIGHTROPE WALK: WORKING WITH CULTURAL DIVERSITY. ONE IRON. Value assumptions persist:. The French are … The Italians are… The Americans are…. The British are ….

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Global FM World FM Day

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  1. Global FM 2010 Sponsors Global FM World FM Day

  2. Dave Wilson CFM Director Agents4FM International

  3. THE TIGHTROPE WALK:WORKING WITHCULTURAL DIVERSITY

  4. ONE IRON

  5. Value assumptions persist: The French are … The Italians are… The Americans are… • The British are … Do you want to be stereotyped?

  6. Cultural behaviour: • assertive or polite? • vagueness or precision? • rule bound or risk taking? • hierarchy or delegation? • respectful or challenging? • competitive and dominant, or questing and thoughtful .. or both? • Which behaviours are cultural, and which are personality?

  7. But it’s not just national culture: Social class Education Gender Age Regional culture Personal beliefs Personality

  8. Other barriers Your lack of knowledge about: regulation process daily routines civil norms Language skills

  9. Idiom “It’s raining cats and dogs” “Pijpen stelen” = It’s raining pipe stems

  10. “Det sner gamle kverringer” = It's snowing old ladies…

  11. التواريخ من خصلة شعر قد تقع غدا = the dates from the trees may fall tomorrow = mañana

  12. Das kommt überhaupt nicht in der Tute = That comes overhead, not in the bag = Forget about it!

  13. “… a major barrier to mutual personal intercommunication is our very natural tendency to judge, to evaluate, to approve or disapprove … the other group” Carl Rogers, On Becoming A Person

  14. One common denominator

  15. We impose our own expectations on the people around us These can be self fulfilling prophecies So you have to be in control of “you”

  16. Carl Rogers, again: The more open I am to … the other person, the less do I find myself wishing to rush in to fix things” I have found it of enormous value when I can permit myself to understand another person Evaluation by others is not a guide for me I can trust my experience

  17. cultural diversity is a reality but it’s not an excuse

  18. Success comes when you can: Be confident without arrogance Listen without blindly accepting Judge without being judgmental Compromise without losing your values Succeed without the need to win

  19. AGENTS4FM INTERNATIONALINFO@AGENTS4FM.COMTEL: +44 20 7321 5645100 PALL MALL, LONDONSW1Y 5HPUNITED KINGDOMOFFICES:QATAR, UAEMELBOURNE, AUSTRALIA Global FM 2010 Sponsors

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