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Quality in Healthcare Healthy Gujarat An agenda for Action 3 December 2013

Quality in Healthcare Healthy Gujarat An agenda for Action 3 December 2013. Overview. Some quality concepts Dimensions of healthcare quality Quality Management Principles. What is Quality. Is quality just conformance to standards / specifications?

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Quality in Healthcare Healthy Gujarat An agenda for Action 3 December 2013

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  1. Quality in Healthcare Healthy Gujarat An agenda for Action 3 December 2013

  2. Overview • Some quality concepts • Dimensions of healthcare quality • Quality Management Principles

  3. What is Quality • Is quality just conformance to standards / specifications? • Is quality defined by healthcare professionals? • Who are the stakeholders?

  4. Quality – as seen by the common man • Affordability • Accessibility • Patient safety • Environmental concerns • Societal concerns • Security concerns

  5. Quality – As conformance to specifications • Is affordability a requirement? • Is healthcare accessible to all at the same level?

  6. Is quality of healthcare just a process / systems issue?

  7. Quality – A commonsense approach • Do we need to always adhere to protocols • Do gut feeling / commonsense have a role in providing quality healthcare? • Does risk management a place in providing quality healthcare?

  8. Quality – A matter of attitude

  9. Quality Management Principles • Customer focus • Leadership • Engagement of people • Process approach • Improvement • Evidence based decision making • Relationship management

  10. Summary • Quality of healthcare has many dimensions • Quality needs to be seen not just from a technical angle and a few measurements but from the perspectives of a common man • Quality management principles are universal and applicable to healthcare – both in the public and private sector

  11. Information Quality Council of India 2nd Floor, Institution of Engineers Building2, Bahadur Shah ZafarMargNew Delhi - 110002INDIA Tel : +91-11-23379321/9260/8056/8057 Fax : +91-11-23378678 Email :sg@qcin.org, Website : www.qcin.org

  12. THANK YOU FOR YOUR ATTENTION!

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