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Wikis in Business

By: Brandt Marine, Brandon Sohl , Andrew Doyle. Wikis in Business. Outline. Problem Statement and Factors Background on Wikis Types of Wikis Wikis vs. Email Recommendation. Problem Statement and Factors.

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Wikis in Business

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  1. By: Brandt Marine, Brandon Sohl, Andrew Doyle Wikis in Business

  2. Outline • Problem Statement and Factors • Background on Wikis • Types of Wikis • Wikis vs. Email • Recommendation

  3. Problem Statement and Factors • The goal of this research was to evaluate if businesses can benefit from implementing wikis into their workplace. • Factors • Productivity • Efficiency

  4. Background on Wikis • Software • Central location • Ward Cunningham, 1995 • Portland Pattern Repository • Wikipedia • Access

  5. Geek Squad • Robert Stephens, founder of Geek Squad • Bought by Best Buy • Geek Squad wiki • Distribute ideas throughout organization • Use other forms of communication like video games and blogs

  6. Wikis in Business • Nokia (13,600 using wiki) • Update schedules • Monitor project status • Exchange ideas • Connects departments • Yahoo, Kodak, Disney

  7. Types of Wikis • Personal Wiki • Also known as a “Meeki” • Many people can see • One person can change contents

  8. Types of Wikis • Bigger Business • Select list of users • Password needed to access • Individual knowledge to a central location • Customer relations and direct access to employees • Small Business • Select list of users • Password needed to access • Individual knowledge to a central location • Connection of business to business sources Private Wiki Gated Access Wiki

  9. Types of Wikis • Public Wiki with Open Access • Similar to Wikipedia • No control of changes in information • Hard to keep information legitimate • Used for public opinion

  10. Wiki Example • Wiki Spaces • http://businesswikis.wikispaces.com/

  11. Wiki vs. Email • Advantages of wiki • Cut down on emails sent in a day • Collaborate ideas in central location • Advantage of email • Open Source • Private conversations

  12. Wikis Vs Email Source: http://www.wikinomics.com/blog/index.php/2008/03/26/wiki-collaboration-leads-to-happiness/

  13. Examples of Wikis • Luis Suarez, executive of IBM • Reduced email from 175 emails/week to 35 emails/week • Average of 5 minutes per email saved 700 minutes per week

  14. Business Types and Wikis • Company Intranet • Corporate Documentation • Organize and Display: • Meeting Notes • Project Agendas • Calendars • Cost Efficiency

  15. Business Types and Wikis • Formatting • Maintenance • Not a good conversational tool

  16. Conclusion • Background on Wikis • Types of Wikis • Wikis vs. Email

  17. Recommendation • Wikis over Email for collaboration • Factors • Efficiency • Productivity • Private Wiki or Gated Access Wiki

  18. Recommendation

  19. Sources • Carlin, Dan. (2007). Corporate wikis go viral. Business Week, Retrieved November 18, 2010, from http://www.businessweek.com/technology/content/mar2007/tc20070312_476504.ht • Goodnoe, Ezra. (2005). How to use wikis for business. Information Week, Retrieved November 18, 2010, from http://www.informationweek.com/news/global-cio/showArticle.jhtml?articleID=167600331&pgno=1&queryText=&isPrev • Lynch, C. (2008, December). Seven Keys to Choosing and Managing a Corporate Wiki. CIO. Retrieved November 18, 2010, from http://www.cio.com/article/472369/Seven_Keys_to_Choosing_and_Managing_a_Corporate_Wiki • Mell, J. (2008, March 18). Wikis as alternatives to email – find the ROI. . Retrieved November 18, 2010, from http://jonmell.co.uk/wikis-as-alternatives-to-email-find-roi/ • Schneider, Ivan. (2007). What's a wiki? part ii. Information Week, Retrieved November 18, 2010, from http://www.informationweek.com/news/showArticle.jhtml?articleID=201400&queryText=what%27s%20a%20wiki%20part%20II • Williams, A. (2008, March 26). Wiki collaboration leads to happiness. Wikinomics. Retrieved November 18, 2010, from http://www.wikinomics.com/blog/index.php/2008/03/26/wiki-collaboration-leads-to-happiness/

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