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Commonwealth Care Quarterly Update Board of Directors Meeting April 8, 2010

Commonwealth Care Quarterly Update Board of Directors Meeting April 8, 2010. Enrollment & Membership Activity. Enrollment Overview January - March 2010. Total enrollment has grown slightly for FY10 Q3 March enrollment 152,571 Positive net enrollment of 1% (1,571).

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Commonwealth Care Quarterly Update Board of Directors Meeting April 8, 2010

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  1. Commonwealth CareQuarterly UpdateBoard of Directors MeetingApril 8, 2010

  2. Enrollment & Membership Activity

  3. Enrollment Overview January - March 2010 Total enrollment has grown slightly for FY10 Q3 • March enrollment 152,571 • Positive net enrollment of 1% (1,571)

  4. CommCare Enrollment (w/out Legal Immigrants)Sept 2009 – March 2010

  5. Bridge Enrollment Oct 2009 – March 2010

  6. Auto Assignment 4/1/10

  7. Enrollment by Plan Type 3/1/10 Total Enrollment 152,571

  8. MCO distribution: 3/1/10

  9. Program Update

  10. Program Updates • Call center performance • Open enrollment

  11. CommCare Call Center Performance Call Volume 40,500 Call Volume 39,600 FY10 Q3 Abandonment Rate below 3% target

  12. CommCare Call Center Top Call Reasons

  13. MCO Call Center PerformanceTime Period: Oct – Dec 2009 *CeltiCare data includes CommCare and Bridge **FCHP data includes all product lines

  14. MCO Top Call Reasons Time Period: Oct – Dec 2009 *CeltiCare data includes CommCare and Bridge

  15. Open Enrollment 2010 • June 3rd- 22nd • Annual opportunity for members to change plans • Refinements made to process based on EOHHS grant recipient feedback • Two tier approach for external communications • Outreach and Enrollment staff • Members

  16. Hospital/Health Center staffOutreach • Statewide Massachusetts Health Care Training Forum (MTF) sessions • 5 sessions with approx. 1000 staff • Posters for participants (April) • Web resources • Mahealthconnector.org • Email reminders via listserv

  17. Open Enrollment 2010Member Communications • Member package with • Customized instructions for changing • Current plan information • New health plan options • Benefits and co-payments • Region-specific MCO materials • Considerations before choosing a health plan • Invoice message (May and June) • Web resources: Mahealthconnector.org

  18. Open Enrollment 2010Member Communications • Email reminders (approx. 21,000)

  19. Resources & Information www.MAhealthconnector.org Health Connector Website Commonwealth Care Member Service Center 1-877-MA-ENROLL (1-877-623-6765) TTY: 1-877-623-7773

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