Manage Diversity in the Workplace-BSBDIV501A

1. Manage Diversity in the Workplace-BSBDIV501A Dimensions of Diversity • Primary Dimensions-gender, ethnicity, disability and age • Secondary Dimensions-value, beliefs/religion and knowledge • Tertiary Dimensions-employment tenure, full or part time, occupation and hierarchical level

2. Encourage respect for diversity in the workplace • Identify range of diversity in tourism, hospitality and event workplace • Work practices that promote respect for workplace diversity • Specific practices that can be planned and implemented in support of workplace diversity • Opportunities to coach colleagues in accepting diversity in relation to both customers and colleagues • Opportunities to initiate open communication and discussion about diversity issues among colleagues

3. Provide a role model • As a manager, supervisor, team leader it is important to the sustainability of effective team work and a happy working environment that you incorporate the principles of equity into your workplace practices • Staff use YOUR behaviour as a way to conduct themselves • How to respect social and cultural differences, staff will learn how to interact appropriately with team members and customers

4. Principles of equity in the workplace • Based on the fair employment and treatment of staff and the organisations customers relating to • The treatment of each other with respect and dignity • The provision of a safe, secure and healthy workplace environment • Decision making genuinely based on equity and fairness • The value of diversity of people • Taking appropriate action to eliminate discrimination

5. What groups of people do the principles of equity relate to • Indigenous people • People with a disability • Non English speaking • Different cultures • How many others can you add to this list??

6. By interacting with staff in a manner that displays sensitivity to social and cultural diversity, you will be respecting the differences of people and promoting the development of positive relationships between staff

7. Sensitive to diversity What is being sensitive to diversity?? • Awareness of the different expectations associated with traditions, languages, beliefs, values, ideas and practices and endeavouring to accommodate them Can you give any examples??

8. For example in Judaism and Islam it is sacrilege to eat pork, therefore in order for menus to be inclusive and sensitive to cultural differences, there needs to be meals available that are free from all pork products • Staff meals should be conscious of religious and cultural dietary requirements

9. As a manager it is your responsibility to be aware of the various social and cultural expectations of staff, colleagues and customers and conduct your practices in a manner that promotes respect for diversity

10. Respect for Diversity • Gender • Aged • Language • Ethnicity • Cultural background • Sexual orientation • Religious belief • Family responsibilities and • Social differences • Educational level

11. Life experience • Work experience • Socio economic background • Personality • Geographic location • Marital status • Respect for diversity in the workplace is the recognition and exercising of acceptance of the different • Qualities • Skills • Qualifications • Experiences and attitudes of people

12. Organisational Benefits of Diversity Valuing and seeing the advantages in diversity can improve the workplace for staff, and service for customers, in addition to enhancing the overall performance of the organisation

13. Supervisors and ManagersBeing a positive role model • By observing the different cultural and social variations of people, you are promoting the acceptance and appreciation of diversity in the workplace • Incorporating the principles of equity in your workplace practices demonstrates to staff how to treat people justly and with dignity

14. The flow – on effect of reinforcing the ethical behaviour through your own practices of fairness, encourages staff to respond to each other and customers with the same respect accepting • Different working methods • World views • Desires • Enabling staff to work in a conducive environment and customers to enjoy their experience

15. Revision questions • Explain how your behaviour would demonstrate respect for diversity in the workplace • What are the principles of equity in the workplace • What is respect • Can you give 3 reasons why a company should value diversity? • What strategies or policies could a large company introduce to show that they ‘value diversity’? • In your role as Manager, what are you meant to provide your Staff?