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Family Services and Housing

Family Services and Housing. Integrated Service Delivery Overview. February 2003 . Presentation Outline. Policy Framework . Activities Undertaken To Date. Decisions To Date. Interim Organization. Next Steps. Vision. Goals. Vision and Goals of ISD.

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Family Services and Housing

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  1. Family Services and Housing Integrated Service Delivery Overview February 2003

  2. Presentation Outline • Policy Framework • Activities Undertaken To Date • Decisions To Date • Interim Organization • Next Steps

  3. Vision Goals Vision and Goals of ISD • Family Services and Housing staff will work together through an integrated, holistic approach to ensure Manitobans have better access to the services they require. • To make it easier for Manitobans to access the services they require. • To better address the needs of Manitobans requiring services.

  4. ISD Guiding Principles • Person/Family/Community Centred • Commitment to Shared Vision and Culture • Open Two-Way Communication and Reciprocal Responsibility • Staff that are Valued • Decentralized and Streamlined Decision Making • Accessible, Responsive, Flexible and Seamless Service Delivery • Culture of Continuous Improvement • Outcomes and Results Based • Supportive Governance • Community Participation

  5. Key Components of an Integrated Service Delivery System • Accessible program information and application forms at all sites • Integrated reception and referral functions • Co-ordinated intake and case management functions • Service delivery staff organized into interdisciplinary teams based on neighbourhoods or communities • Service coordinators link appropriate services and staff across programs • Consolidated service plans address multiple/complex needs • Managers and team leaders with cross-program responsibilities

  6. Key Components of an Integrated Service Delivery System Cont . . . • Specialized supports for service delivery teams • Integrated/coordinated policies, IT systems, and corporate support functions • Effective partnerships with other service providers and the broader community

  7. Recent ISD Activities • February 2002 - Announcement of new organizational structure at the Divisional level and appointment of Assistant Deputy Ministers • July 2002 - Regional boundaries, organizational structure and process to identify directors announced • September 2002 - Announcement of new directors for the new divisional structure • October 2002 - Construction of River East Access Centre and planning for centres in Transcona and Inkster announced • November 2002 - Allocating resources to new divisional structure in preparation for implementation • December 2002 - Announcement of new organization effective January 6, 2003

  8. Current Status • Rural and Northern Regions • Winnipeg Community Pairings • New Department Organization • Divisional Organization and Director Appointments

  9. Six Regions Outside of Winnipeg Northern Interlake Parkland Eastman Westman Central

  10. Family Services and Housing Community Pairings Within Winnipeg Family Services and Housing Pairings of WRHA Community Areas (CA) l ll CA #1 and #2 - St. James Assiniboia / Assiniboine South CA #3 and #12 - Fort Garry / River Heights CA #4 and #5 - St. Vital / St. Boniface CA #6 and #7 - Transcona / River East CA #8 and #9 - Seven Oaks / Inkster CA #10 and #11 - Point Douglas / Downtown lll * St. Boniface Bilingual Service Centre

  11. ISD Initiatives in Winnipeg • River East Access Centre - Announcement • Transcona Access Centre - Planning • Inkster Access Centre- Consultation

  12. New Department Organization Department-wide financial and administrative functions, information technology Program/policy development and coordination, managing program budgets, establishing and monitoring standards, quality assurance and ensuring programs are effective Delivery of all services by or on behalf of the Department to the public

  13. Integration as a Process Fragmented Services Separate case management Limited information sharing Cooperation Separate case management Informal information sharing Coordination Some joint case-planning Formalized information sharing Collaboration Co-management of shared cases Information sharing protocols Integrated Services Seamless service delivery Interdisciplinary teams

  14. Next Steps January/February/March • Implement new organizational structure and reporting relationships • Implement interim organization • Work Groups bring forward further recommendations to continue implementing ISD • Advise community agencies

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