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Orchestrating Performance for Telcos Vishwas Mahajan Co-founder and CEO

Discover how Shinsei Bank revolutionized the banking industry by relying on technology and outsourcing, and how they successfully implemented the Orchestrating Performance approach in their operations.

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Orchestrating Performance for Telcos Vishwas Mahajan Co-founder and CEO

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  1. Orchestrating Performance for TelcosVishwas MahajanCo-founder and CEO

  2. Orchestrating Performance

  3. Orchestrating Performance Senior Management Strategy Operational Management Human Capital Management Initiatives Execution Layer Execution Human Resources

  4. Orchestrating Performance Senior Management Strategy ERP Operational Management Human Capital Management LOB Initiatives Execution Layer Engineering Tools Execution Human Resources

  5. Case Studies

  6. Case Study : Shinsei Bank Shinsei PMOResponsibilities, Challenges and the CURE !!!! Headquartered in Japan, Shinsei Bank has re-written rules of banking. Relies heavily on technology and out-sourcing.

  7. Responsibilities Overall tracking of work requests from Business Users Vendor Management Work Order Creation and Tracking Project Plan Preparation and Tracking Invoice Tracking and Payments to Vendors Status Reporting to Planning Team Timely Escalations Internal Vendor

  8. Challenges • Multiple Vendors (Service Providers) • Ayala, Wipro, Nucleus, Persitent, Cashtech, Infosys, Polaris, …….and many more • Multiple Work Providers • Shinsei Business Users • Shinsei Management • Multiple Reporting Needs • Timely collection of Project Status from various vendors • Timely consolidation of individual status reports for Management MIS

  9. Initiatives / Work Requests Status Updates / MIS Reporting Work Status Updates Work Status Updates Positioning Shinsei CIO Office & Planning Team • Standardized Processes for day to day operations • Templatized Project Planning capabilities • Streamlined Request to Work Order to Delivery Tracking • Clear real-time visibility to the Project Execution Layer • User Configurable Alerts for Hot-Spot • Seem-less Integration with Shinsei Planning Tool and Vendor PM Tool Shinsei PMO / PCO • Standardized Processes for day to day operations • Centralized Work Request repository • Real time Uniform reporting • Configurable and robust Reporting Tools • Framework for Timely update to Business Users • User Configurable Alerts for Hot-Spot Vendor 1 Vendor 2

  10. Case Study : ICICI- Prudential Insurance Part of the ICICI Group, ICICI Prudential is the fastest growing Insurance company in India • Whizible Initiatives and Whizible Execution • Manage Life Cycle of Insurance Product Development: • From Conceptualization to Regulatory Approvals and Marketing • Better control over the process and cutting cycle times

  11. How Whizible Initiatives was Configured

  12. Connect with Us to Orchestrate Performance www.CompulinkGroup.com 020-66528000 india@compulink.co.in Vishwas Mahajan Co founder and CEO Compulink Systems Ltd.

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