1 / 18

Healthy Communication In A Technological Age

Healthy Communication In A Technological Age. Sage Wexner, RN, MS4. Andreea Seritan, MD University of California, Davis . Objectives. Increase awareness of new communication technology in medical education Recognize dysfunctional e-mail communication

howie
Download Presentation

Healthy Communication In A Technological Age

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Healthy Communication In A Technological Age Sage Wexner, RN, MS4 Andreea Seritan, MD University of California, Davis

  2. Objectives Increase awareness of new communication technology in medical education Recognize dysfunctional e-mail communication Learn strategies for improving e-mail communication

  3. Communication in medicine From the AMA’s website: “Providing quality health care depends on the clinician’s ability to adequately communicate diagnosis and treatment programs, as well as furnish appropriate health education information.”

  4. Failures in communication can be disastrous… Crew Resource Management "Actually, these conditions don't look very good at all, do they?"

  5. Communication in medical education Lectures Small groups Standardized patient interviews Role-playing

  6. New communication technology E-mail Social networking sites Cellular phones Texting Text paging Twitter YouTube • *Launch was amazing! 7.7 million pounds of thrust, mach 25, microgravity in less than 9 minutes! Awesome. • *Spacewalks are complete. Was fantastic experience. Can’t wait to share photos. Houston from 210 miles looked great. http://twitter.com/astro_bones

  7. Medical students and new communication technology Device use high but heterogeneous 97.3% with unrestricted access to mobile phone 78.3% with no access to PDA devices Texting for improved medical outcomes Concerns, especially with social networking sites Professionalism Potential for privacy violations

  8. Intersection of medicine and new communication technology Ask WebMD E-mail your PMD Online surveys

  9. Wellness implications… Sticks and stones can break my bones, but how can pixels hurt me?: students experiences with cyber-Bullying Cassidy, W. et al, School Psychology Int’l, 2009 “Girl, 13, commits suicide after being cyber-bullied by neighbor posing as teenage boy,” Nov. 2007

  10. Why have a workshop on this topic? • ZOMG! U R not gona blieve h0w m4Ny ways there are to 741k these days. o.OBut n00bs get K0nFU53D. + we r alredy 57r3553d. we shd ph1gr a m0r uB3r ch4t & b gd. Y? Kk, l8tr, gtg.

  11. Do we mean to sound the way we are heard? • Improving our communication skills • How do we change our choice of words, emphasis, tone… • When face to face? • When on the telephone? • When e-mailing?

  12. VERY IMPORTANT!!! Ms. Sager, You have a library book that is 365 days overdue. You had a chance to renew it but that date has passed. This is a “big” deal…. Earlier this week we were making students fill out extra class evaluations to “punish” them. Bring back BOOK IMMEDIATELY! Bob Smith Office of Bibliographic Corrections 916-123-4567

  13. How would you…? • Tell your friend that you were excited? • Tell someone you were mad at them? • Stress that something was important?

  14. How would you….? • Tell a student that they need a vaccination? • Tell an instructor that you would miss a class? • Remind someone that they owed you money? … one good example, one not so good example, and one that is really horrible!

  15. What worked for you? • Discussion

  16. Do’s and Don’ts • Don’t respond immediately if the email was upsetting • Beware of late night emails • Sleep on it (24 hrs. rule) • Subject line • Use listservs judiciously • Queues, confidential attachments

  17. Do’s and Don’ts To CC or not to CC Don’t say things you wouldn’t say in person Some things should be discussed in person or by phone Once an email, always an email Practice your values

  18. Thank you! • ty, n c u l8tr

More Related