Trigyn’s SharePoint 2010 Solution Case Studies

1. Trigyn’s SharePoint 2010 Solution Case Studies

2. Presentation Contents • Trigyn’s SharePoint 2010 Capabilities • Solution Case Studies (for Discussion) • Knowledge Management & Collaboration • Web Content Management • Business Process Management, Lotus Notes Integration with SharePoint 2010 (Harmon.IE) • Digitization (Scan, Capture, Store & Retrieve) + Workflows • Trigyn Differentiator This presentation is shared with the understanding that the contents will not be divulged to any third party nor published, without the prior written consent of Trigyn. 2 Trigyn Confidential

3. Trigyn at a glance Mission Statement : ”To ensure Customer Satisfaction by adding value and be recognized for the superior overall experience offered to our customers” • 25 Years Proven track record in providing innovative IT Solutions & Services • 1000+ Employees committed to achieving vision and value creation • Compliance to Quality standards - CMMI L3 & ISO 9001-2008 • Services delivered in over 16 countries (includes UN Missions & Field Offices) • Esteemed clientele of Fortune 500 Companies, Public Sector (US State Governments) and World Governmental Organizations (UN and its agencies) • Strong workforce of IT Professionals with expertise in Technologies, Domains, Quality Processes and Project Management. 3 Trigyn Confidential

4. Certification, Accreditation & Partnership 4

5. Trigyn’s SharePoint 2010 Capabilities • Consulting Services • Enterprise Portfolio • Assessment • ECM Strategy & Roadmap • Solution Architecture • Information Architecture • ECM – Quick Wins • Document Management & • Best Practices • Information Security • Training • Solution Offering • Portals & Collaboration (Intranet, Extranet, Public Website) • Knowledge Management • Document & Records Management • Web Content Management • Business Process Management & Workflow applications • Migration, Integration with SAP ERP, Lotus Notes • Custom Development & Central Administration • Solution Approach • Project Planning, Execution Methodology • Practice Accelerators & Architecture Assessment • Business Analysis • Logical Architecture • Development, Staging Environment Setup • Prototyping, POCs • Iterative Development, • Testing & Quality Assurance • Quality Assurance • Processes & Guidelines • Functional Testing • Unit, System & Integration Testing • Website Optimization & Performance testing • Staff Augmentation • Onsite resources • Dedicated off-shore development teams • Contract to Hire • Specialized Consulting 5 Trigyn Confidential

6. Trigyn – Microsoft Partnership Highlights • Gold Competency Partner since 2007 • Featured in Microsoft Partner Guide – Public Sector 2012 • Competencies • Gold Digital Marketing (SharePoint 2010), • Portals & Collaboration, • Content Management, Search, • Software Development, Web Development, • Business Intelligence • Microsoft Certifications • Total Count - 40 (MCAD, MCSD, MCTS, MCPD, MCSA, MCSE, MCITP) • SharePoint 2010 – 15 (MCPS,MCNPS,MCTS,SA) • Customer Satisfaction (CSAT) Official Results – Overall Very Satisfied • Microsoft Partner Benefits • Technical Advisory, MCS, • Practice & Solution Accelerators • Licensing Benefits • Online Trainings 6 Trigyn Confidential

7. Case Studies for Discussion • SharePoint 2010 as Knowledge Management & Collaboration Platform • SharePoint 2010 – ECM & Web Content Management • SharePoint 2010 – BPM Solution, Integration with Agile Point, Lotus Notes (using Harmon.IE) • SharePoint as Digitization Solution (EDMS & Records Management) • Additional Projects (Communities of Practice, Operations Report Repository, CCR etc.) • POCs – Integration with SAP, Documentum • Pilots – Business Intelligence Dashboards using SSRS, Excel Services 7 Trigyn Confidential

8. Case Studies – Portals & Collaboration 8 Trigyn Confidential

9. Knowledge Management & Collaboration Client Concerns & Business Challenges • Minimal awareness around Knowledge Management & its implementation amongst stakeholders • Merger of entities & stakeholder expectations & preferences (open source, ECM, collaboration choices etc.) • Lack of ICT resources and focal points from Divisions • Traditional approach towards document management Solution Approach • Demo and presentations on capabilities of SharePoint 2010 as ECM platform • Prototypes on Collaboration, Document Management • Business Analysis & Collaboration with Stakeholders • Portal & Information Architecture 9 Trigyn Confidential

10. UN Women Intranet • Accessed by over 4000 Staff at HQ, Regional and Country Offices • Organized around Themes, Regions and Corporate Structure • Intranet, Extranet & Collaboration Workspaces • MySites & Organogram • Document Management – Filtered Views, Centralized Program Library, Metadata and Content Types • Web 2.0 Design • Workflow & Forms 10

11. Knowledge Management & Collaboration Best Practices • Practice Accelerators from Microsoft • Joint reviews with Microsoft Consulting • Governance & Guidelines • Taxonomy & implementation - effective document management, enterprise search • Template based approach, Site Content Types, • Code Reusability, Configuration Management, Deployment & Release schedules Status as of today • In production, used by staff across 40 countries • Knowledge Management & Collaboration through the Intranet / Extranet Platform • Enhancements – PAC Workflows, Asset Management etc. • Onsite Coordinator and offshore team of 8 resources led by PM. 11 Trigyn Confidential

12. Web Content Management Client Concerns & Business Challenges • Lack of strategy & approach to deliver on mandate to enhance the website, improve outreach and communication • Custom CMS without any technical support • Lack of best practices - enterprise content and document management • Lack of resources & expertise Solution Approach • Joint ECM Strategy & Roadmap • Presentation & Buy-in from 5 Divisions – ALDC, GDS, DITC, DIAE, DTL • Business Analysis, Information Architecture (WCM Products / Content Types, Taxonomy & Metadata) • Content Migration & Custom Development 12 Trigyn Confidential

13. UNCTAD Website & ECM • Over 100K visits in fortnight of launch • Migration of 15K documents with all metadata association • Claims based authentication (AD and Custom) for Staff, Web Unit, Journalists & Delegates. • Content Management for over 12 Products/ Content Types. • Document Management • Web 2.0 Design • Enterprise Search • Meetings & Sessional • Documents Workflow 13

14. UNCTAD XIII Conference • 21– 26 April 2012, Doha • Online Registration by over 3500 from almost all member coutries (included Delegates, Parliamentarians, Civil Society, Academia) • Document Management & Publishing for all conference sessions. • Dynamic Conference Agenda/ Programme • News Feeds, Integration with www.unctad.org for Media • Center, Common Content. 14

15. Web Content Management Execution Methodology • Establish Governance and Processes • Project Planning, Collaborative Project Management • Prototyping • Monitoring Schedule, Testing, Configuration Management, Deployment & Release schedules Highlights • Replaced the old with the new www.unctad.org • Established ECM platform for collaboration, knowledge management, tailored solutions. • Enhanced branding • Public access and secured workspaces for Journalists, Delegates • On-going maintenance, issue resolution & change requests • Business analysis for BPM & workflow applications, collaboration 15 Trigyn Confidential

16. Business Process Management & Integration Client Concerns & Business Challenges • No visibility on numerous fund requests (500) and lack of effective tracking & monitoring • Stakeholder buy-in for BPM / workflow application. Business case for Agile Point over traditional custom development • Lack of expertise on SharePoint 2010 in client’s ICT team • Offshore development Solution Approach • Research & development on BPM solutions • Multiple prototypes on integration & workflow scenarios • Business Analysis • Setup up development & staging environments with Agile Point installation, configuration • UAT, Lessons Learnt for each milestone phases 16 Trigyn Confidential

17. Business Process Management & Integration Execution Methodology • Proof of Concept for Agile Point Workflows, Harmon.IE (SharePoint integration with Lotus Notes) • Offshore development, maintenance & support • Conference calls, WebEx presentations • Agile Iterations for 8 phases (each 3 months duration) • Issue Tracking & Resolution, Configuration Management, Deployment & Release schedules Highlights • Improved tracking of CERF projects throughout their lifecycle • Financial Reporting on the allocation of CERF funds. • Performance & timeliness reports (Key Performance Indicators - KPIs) on the various workflow milestones • Template-based generation of key CERF information outputs e.g. Approval letters 17 Trigyn Confidential

18. CERF Grants Management System - Workflows • UN OCHA GMS • Intuitive, User Friendly • Effective Tracking & Collaboration • Notification and Reports 18

19. CERF – SharePoint Integration with Lotus Notes 19

20. CERF Grants Management System - Workflow 20

21. Digitization & Records Management Solution for UNMIN (Digitization of Electoral Forms) • Automatic scanning and digitization of paper documents using InputAccel. • Quality control by separating the user tasks for scanning and checking documents. • Automatic indexing by dynamically capturing document metadata. • Search of metadata and content of scanned documents, enabling improved data mining and information management, and capability to locate and retrieve documents. • Compliance with enterprise standards of Information Management from implementing the Peacekeeping File Classification Schema (PK FCS). 21 Trigyn Confidential

22. Digitization & Records Management DAS (Digital Archiving Solution) was designed to export the updated metadata from scanned documents to the document repository in SharePoint. The system is integrated with MC Captiva Input Accel 6.0 to support scanning and routing of the documents to the appropriate folder in the SharePoint repository. • Provides automatic creation of ARMS-compliant metadata naming conventions in the system when the documents are digitized. • Provides better navigation of the content stored in the system. • Better user access and role management. • Automatic Email sent to the user based upon the expiry date of the document in the system. Digitization Vendors: 22 Trigyn Confidential

23. Additional References • Trigyn ECM Practice (Ansell Meeting June 12, 1212) highlights • offerings around the ECM Ecosystem ranging from assessment, • roadmap, best practices for implementation. • Trigyn - SharePoint 2010 Case Studies (Ansell Meeting June 12, 2012) • Trigyn - Microsoft SharePoint Experience Overview (Ansell Meeting June 12, 2012) 23 Trigyn Confidential

24. Trigyn Differentiator - How ANSELL can benefit? • ANSELL can benefit from Trigyn’s key strengths governed around - • Domain Knowledge • Best Practices • Partnership Approach • Resource Depth • Successful Delivery of all Engagements & Proven Track Record • Passion to Excel and Innovate 24 Trigyn Confidential

25. Best Practices – Integrated Project Management • Trigyn has implemented an integrated project management tool called Digite. This is also been shared with customers like OCHA, OLA to ensure transparency and better coordination. • This is used by projects across Trigyn for effectively executing, monitoring and controlling the project by synchronizing schedule. • Process templates adhering to ISO 9001 and CMMi processes • Dashboards with snapshot on schedule, effort, project metrics for oversight by Senior Management, Software Engineering Process Group (SEPG) and Software Quality Assurance Group (SQAG) • Centralized repository for all project related artifacts, documentation including risk plan, configuration management, test plan and audits • Timesheets, Defect Management, Issue Tracking & Change Management for work packages 25 Trigyn Confidential

26. Client Feedback … Coming together is a Beginning, staying together is Progress, and working together is Success. ~ Henry Ford 26 Trigyn Confidential

27. Coming together is a Beginning, Staying together is Progress, and Working together is Success. ~ Henry Ford Thank You 27 Trigyn Confidential