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National Communications System & Priority Service Programs Overview

Get an overview of the National Communications System (NCS) and its Priority Service Programs, including Telecommunications Service Priority (TSP). Learn about the roles and responsibilities of NCS in ensuring the security and availability of telecommunications infrastructure for national security and emergency preparedness. Explore the TSP program and its impact on prioritizing telecommunications services during crises.

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National Communications System & Priority Service Programs Overview

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  1. Dr. Peter Fonash Acting Director, National Communications System Department of Homeland Security (703) 607-6200 Peter.Fonash@dhs.gov National Communications System (NCS) & Priority Service Programs Overview

  2. Agenda • NCS Overview • Priority Service Program Overview

  3. The National Communications System“Helping to Ensure the Security of the Nation” 1961-1981 1981-1993 1993- Present EO 12382 NSTAC Established (1982) PDD-63 CIP (1998) FRP Comm Annex (1992) EO 12472 NCS Expanded (1984) National Plans For CIP (2000/2001) EO 12656 Further NS/EP Definition (1988) EOs 13231 & 13228 CIP in Info Age & Homeland Security (2001) Cuban Missile Crisis (1962) NCS (1963) Cold War National Security & Emergency Preparedness (NS/EP) Divestiture (1984) Critical Infrastructure Protection Homeland Security Act (2002) PCCIP (1996) NCC (1984) Telecom ISAC (2000)

  4. Assist the President,NSC, HSC, OSTP and OMB • In the exercise of the telecommunications functions and responsibilities in wartime and non-wartime emergencies • In the coordination of the planning for and provision of national security and emergency preparedness (NS/EP) communications for the Federal Government under all circumstances, including crisis or emergency, attack, recovery and reconstitution. We assure the commercial telecommunications infrastructure is available (at all times) for NS/EP communications and coordinate the restoration of the commercial infrastructure

  5. Information Analysis and Infrastructure Protection Under Secretary Frank Libutti Chief of Staff John Chase Director Homeland Security Operations Center Matthew Broderick Assistant Secretary of Homeland Security for Information Analysis (ASIA) Patrick Hughes Assistant Secretary of Homeland Security for Infrastructure Protection (ASIP) Robert Liscouski IA-H (Headquarters) Policy & Planning Business Office Strategic Partnerships Sallie McDonald IA-C (Current) Ken Campbell IA-R (Requirements) Bernie Farrell Infrastructure Coordination Division James Caverly National Cyber Security Division Amit Yoran IA-S (Strategic) Karen Morr IA-L (Logistics) Tom Faust National Communications System Brenton Greene Protective Security Division James McDonnell

  6. Legend Direction Coordination Advisement NCS Organization President OSTP NSC HSC OMB Committee of Principals* National Security Telecommunications Advisory Committee (NSTAC) NCS Executive Agent Secretary of Homeland Security Government Arm Industry Arm Manager, NCS Assistant Secretary for IP Industry Executive Subcommittee Council of Representatives Deputy Manager Mr. Brenton Greene Task Forces & Working Groups *Committee of Principals was also called the “Committee for National Security and Emergency Preparedness Communications” during 2002 Office of the Manager OMNCS Staff

  7. NCS Partnerships DHS TREAS DOD DOJ DOI USDA DOC HHS DOT DOE CIA JS DOS GSA NASA VA FEMA FCC NRC USPS FRB NSA NTIA Interagency Industry NCS • National Communications System (NCS) • Executive Office of the President • Executive Agent - Secretary of Homeland Security • 23 Departments/Agencies • National Security Telecommunications Advisory Committee • Advises the President • 30 Senior Executives LOCKHEED MARTIN (Chair) BELLSOUTH (Vice Chair) AT&T BANK OF AMERICA BOEING AMD CSC CTIA EDS LUCENT MICROSOFT MOTOROLA NORTEL NORTHROP GRUMMAN RAYTHEON ROCKWELL QWEST SAIC SBC SPRINT TELEDESIC UNISYS USTA VERISIGN VERIZON WESTERN WIRELESS MCI Members as of 1/28/04

  8. NCS Priority Service Programs • User Community • Telecommunications Service Priority (TSP) • Government Emergency Telecommunications Service (GETS) • Wireless Priority Service (WPS) • Internet Protocol Priority Service (IPPS)

  9. Non-Federal users require Federal Agency sponsorship

  10. Telecommunications ServicePriority (TSP) Program • FCC & NCS Program that registers vital circuits for priority repair or installation • ~40,000 circuits registered before 9/11 • 15,000 new circuits registered since 9/11 • 101 new agencies registering since 9/11 • Major factor in Wall Street recovery on 9/17 • Used by major carriers for prioritization

  11. Provisioning Restoration Provisioning Restoration A provisioning priority is A restoration priority is A provisioning priority is A restoration priority is obtained to facilitate the applied to new or existing obtained to facilitate the applied to new or existing priority installation of new telecommunication priority installation of new telecommunications telecommunication services to ensure telecommunications services to ensure services in a shorter than restoration before a non- services in a shorter than restoration before a non- normal interval . TSP System user. normal interval . TSP program user. Must be requested and assigned before a service outage occurs Cannot be used to compensate for inadequate planning Telecommunications ServicePriority (TSP) Program The TSP program contains two primary and distinctive components:

  12. Mobile Switch The Fundamental Issue:Network Congestion Congestion,at many points, can block a call ! AT&T MCI SPRINT Local Exchange Networks Local Exchange Networks Mobile Switch Mobile Switch Government Emergency Telecommunications Service addresses wireline congestion Wireless Priority Service addresses wireless congestion at call origination and call termination

  13. TOUCH-TONE PHONES TO MAKE GETS CALLS 1 Dial 1 + 710-NCS-GETS (627-4387) After the tone enter your PIN. When prompted, dial your destination number (Area Code + Telephone Number). CANNOT COMPLETE Try a different long-distance carrier by dialing: For AT&T: 1010+288 For MCI: 1010+222 +1+710-627-4387 For Sprint: 1010+333 } For AT&T: 1+888-288-4387 For MCI : 1+800-900-4387 For Sprint: 1+800-257-8373 Use normal procedures to get a FTS or DISN dial tone, then dial 710-627-4387 FTS OR DISN USERS Dial 1+800-818-GETS (4387) to get help or report trouble at any time. You can also obtain user assistance through GETS. When prompted for your destination number dial 703-818-GETS. NEED ASSISTANCE? U.S. GOVERNMENT PROPERTY. If found, return to OMNCS (N2), 701 South Courthouse Road, Arlington, VA 22204-2198. WARNING: For official use only by authorized personnel. The GETS Calling Card Calling cards are in widespread use and easily understood by the NS/EP User, simplifying GETS usage GETS priority is invoked “call-by-call” MARTIN FISHER MITRETEK SYSTEMS GETS authority is vested in the individual, not the phone number, through use of a calling card approach

  14. GETS Priority Featuresand Enhanced Routing 1. TONE -- Enter PIN 2. PROMPT – Enter destination number Enhanced Routing and Priority Treatment in IXCs Call in IXC Queue IXC AT&T IXC AT&T IXC MCI IXC MCI IXC Sprint IXC Sprint Call in AT Queue Call in AT Queue AT AT Alternate Carrier Routing Call in EO Queue • Plus!..GETS has • Exemption from control restrictions • Priority in the signaling network EO EO User Dials Call in EO Queue 1-710-NCS-GETS

  15. GETS Homepagehttp://gets.ncs.gov Access the NCS GETS Homepage for information on GETS Use easy to follow process to sign up for GETS Download GETS documentation and training tools

  16. Attack on AmericaSeptember 11, 2001 • During peak, wireless traffic increased by 50 to 100 percent nationwide • One wireless carrier’s traffic ballooned by 400 percent in Washington and 1,000 percent in a NY area switching center • Urgent requirement for wireless priority access • Wireless congestion reported everywhere, not just in WTC and Pentagon areas

  17. Wireless Priority Service A Single Program: Two Phases Immediate Action “NCS will move forward on implementing an immediate solution (target: within 60 days) using channel reservation capability from one vendor for the Washington, DC area; based on lessons learned in DC, NCS will make a recommendation on whether to expand the immediate solution to other metro areas.” Longer-Term “In parallel, the NCS will proceed with deploying a priority access queuing system for wireless nationwide (target: within one year).” National Security Council October 2001 National Security Council Memorandum, October 9, 2001,SUBJECT: Minutes from October 5, 2001 Meeting on Select NS/EP Telecommunications Projects

  18. What is WPS? • An enhancement to basic wireless service that allows your National Security/Emergency Preparedness (NS/EP) calls to queue for priority service in order to complete the call • Together with GETS, WPS dramatically improves “end-to-end” call completion during emergencies • Designed for 95% call completion at FOC

  19. Achieving “High Probability”Cellular Communications • Software enhancements for queuing/priority treatment at: • Radio interface between Base station (cell site) and handset • Mobile Switching Centers • Signaling network • Joint government and industry specification development, software development, interoperability testing, and standardized network implementations • GSM “Industry Requirement” --- to GSMNA/GSM Int’l • CDMA “Industry Requirement” ---- to TIA (TR-45)

  20. Wireless IndustryCooperation for WPS • GSM Track—Cooperative Agreed-Upon Specification plus Using Standards-Based eMLPP. Development continues, products being delivered, implementation underway • CDMA Track—Cooperative Agreed-Upon Specification Already Built, on way to Standards Body. Development pending

  21. Q Q Q Q Q Q Q Q Local Networks Local Networks Q Q Q Q .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. Wireless Priority ServicesCongestion Points Long Distance Carriers Channels .. .. .. .. .. Q Q Mobile Switch NS/EP Call Queuing Mobile Switch Channels Channels .. .. .. NS/EP Channel Queuing NS/EP Channel Queuing Congestion Points (with WPS “fixes”) Initial capability…radio channel queuing [began in May 2002] Full capability…egress radio queuing, interswitch trunk queuing, priority switch handling features [deployment began January 2004]

  22. Wireline Networks Government Emergency Telecommunications Service GETS Q Mobile Switch Mobile Switch Q Initial Operating Capability ALL YOU DO: When you need to make an NS/EP call and you encounter congestion, retry your number prefixed with *272. (Including 710-NCS-GETS) No Priority Features *272 Destination# Dial * 272 + destination no. + send The Rest is Automatic: Your call will queue for the next available traffic channel

  23. Wireline Networks Government Emergency Telecommunications Service GETS Q GETS Q GETS Mobile Switch Mobile Switch INCOM-ING CALL INCOM-ING CALL GETS GETS End-to-End Priority Treatment Q Q Q Q Q Q Q Q Full Operating Capability Dial * 272 + dest. # + SEND Congestion: No radio channel If dest is long distance… Call gets to congested switch *272 Dest # Or… If dest is mobile in another MSC… If dest is local mobile…

  24. Expected WPS Performance…and Public Impact 100% 90% 80% 70% 60% Probability of Call Completion Current Baseline 50% NS/EP After WPS Implementation 40% Public Impact With WPS 30% 20% 10% 0% 1 2 3 4 5 6 7 8 9 Increasing Load Level (x Engineered Load)

  25. Public 50 Channels NS/EP at 10% Normal Load Results from event simulation to/from MSC to LEC and IXC Congestion Scenarios weighted 80/20 Localized vs Wide Area WPS Performance…Composite IOC and FOC 1.00 FOC .90 .80 IOC .70 .60 Likelihood Call Completion To/From LEC and IXC Overloads experienced in recent large scale emergencies: SF earthquake, LA/Northridge earthquake, 9/11 .50 .40 .30 .20 Commercial networks designed for these overloads .10 .00 1 2 3 4 5 6 7 8 9 10 .985 .831 .734 .685 .654 .628 .611 .601 .584 .575 IOC 1.000 .997 .994 .988 .988 .986 .982 .982 .982 .980 FOC .971 .640 .454 .353 .288 .242 .210 .187 .166 .151 Public Overload (X Times Engineered Load)

  26. Carrier Status…now • T-Mobile • FOC in DC/NYC and most east coast markets completed Mar 04 • Next 1/3 begins Apr 04 • Last 1/3 begins Jul 04 • Cingular • Contract signed Mar 04 • First market available Apr 04, California • Nextel • Contract awaiting signature • IOC begin within next 90 days • FOC begin in third quarter • AT&T Wireless • Contract in final negotiations • Begin IOC in first market within next 90 days • Working with Verizon and Sprint

  27. AVAILABLE NOW Projected 2nd Q CY04 Projected 3rd Q CY04 19 Feb 2004 Roaming -- No WPS Service T-Mobile Coverageand WPS Availability

  28. User Classification Examples Category #1: Executive Leadership/Policy Makers President, Governors, Lt Governors, City/County leaders, Cabinet officers, key senior staff Category #2: Disaster Response / Military Command & Control Continuity of government and national security leadership; EOC coordinators/directors Category #3: Public Health, Safety, Law Enforcement Senior command levels of law enforcement, fire and public safety functions Category #4: Public Services/Utilities and Public Welfare COE leadership; water/Sewage/ telecomm/transportation leadership Category #5: Disaster Recovery Medical resources; sheltering; infrastructure damage assessment; DFO Eligibility and Priority Assignment Who Is Eligible? • Persons in NS/EP leadership positions • Applicable at all levels: Federal, State, Regional, Municipal

  29. WPS Program Direction Calendar Years IOC FOC IOC FOC Phase 1 Phase 2 HLR IR IOC IR FOC IR FOC Development IOS  FOC Carrier Meetings Phase 1 – high assurance of priority at call origination Phase 2 – high assurance of priority end-to-end IOS – Interoperability Standard: Open Interface standard between Mobile Switching Center (MSC) and Base Station (BS) that CDMA carriers are requiring to allow them to mix MSC and BS vendors and potentially reduce infrastructure costs

  30. WPS Homepagehttp://wps.ncs.gov Access the NCS WPS Homepage for information on WPS Use easy to follow process to sign up for WPS

  31. PBX PBX Wireless Network MSC MSC .. .. .. .. .. .. • Recognize HPC • Exempt from NMC • Trunk Queuing • - Pass HPC - Priority Dial Tone • Access Control • Set HPC • - Enhanced Routing • Exempt from NMC • - Trunk Queuing • Pass HPC - 710 Access - Alt. Carrier Routing - Default Routing - Set HPC - Exempt from NMC - Trunk Queuing Wireline Features Pre-WPS • 710 Access • Radio Queuing IOC Phase 1 IOC Phase 2 • RCAP • Recognize HPC • Recognize Priority • Exempt from NMC • Trunk Queuing • Radio Queuing • RCAP • Pass HPC • Pass Priority • Set HPC • Route to GETS • - Exempt from NMC • Trunk Queuing • Pass HPC • Pass Priority FOC GETS & WPSNetwork Architecture CPE LOCAL LOOP CPE LOCAL LOOP ACCESS EGRESS TRANSPORT Access Tandem Access Tandem IXC NETWORKS AT&T Worldcom SPRINT Payphone End Office End Office Payphone Residence Phone Residence Phone Wireline Network Office Phone Office Phone GETS PIN db Wireless Features ACRONYMS CPE Customer Premise Equipment HPC High Probability of Completion NMC Network Management Controls PBX Private Branch Exchange PIN Personal Identification Number RCAP Radio Capacity Assurance for Public

  32. Internet ProtocolPriority Service • Industry moving from circuit switched to Internet Protocol technology for all applications including voice • NCS priority service programs need to evolve toward Internet Protocol capability • NCS has started initial steps • Identifying requirement in industry standards forums • Working with vendors/carriers on potential solutions • Modeling Intenet Protocol congestion scenarios and efficiency of potential solutions

  33. Network Management and Security • To be effective, priority services must remain exempt from network management controls and receive special network processing • Authentication of users will be critical in Converging Networks and Internet Protocol (IP) based networks as security will become a greater challenge

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